Dear Nicolas Thank you for having taken the time to share your positive experience during your stay with us at the Sorell Hotel Arabelle. We are very pleased to hear that you had a pleasant stay in particular commendable. We look forward to seeing you again soon at the Sorell Hotels. Best regards, Isabelle Zenhäusern Guest relation Sorell Hotel Arabelle

Dear Guest Sincere thanks for your positive feedback. It is our daily goal to fulfill (or better said “to surpass”) the expectations of our guests. Out of this reason, a review like yours embosses our day-to-day work significantly. As we attach great importance to our “Sorell” standards, we are especially delighted to hear that they are recognized and appreciated. In order to having the possibility to convince you of our constant hospitality (which proves that the bygone stay wasn’t just a lucky strike), we look forward to your next booking. See you soon! Yours sincerely Janine Ruch Guest Relations Sorell Hotel Arabelle

Dear Camila Sincere thanks for your positive feedback. It is our daily goal to fulfill (or better said “to surpass”) the expectations of our guests. Out of this reason, a review like yours embosses our day-to-day work significantly. As we attach great importance to our “Sorell” standards, we are especially delighted to hear that they are recognized and appreciated. In order to having the possibility to convince you of our constant hospitality (which proves that the bygone stay wasn’t just a lucky strike), we look forward to your next booking. See you soon! Yours sincerely Janine Ruch Guest Relations Sorell Hotel Arabelle

Dear Guest Sincere thanks for your positive feedback. It is our daily goal to fulfill (or better said “to surpass”) the expectations of our guests. Out of this reason, a review like yours embosses our day-to-day work significantly. As we attach great importance to our “Sorell” standards, we are especially delighted to hear that they are recognized and appreciated. In order to having the possibility to convince you of our constant hospitality (which proves that the bygone stay wasn’t just a lucky strike), we look forward to your next booking. See you soon! Yours sincerely Janine Ruch Guest Relations Sorell Hotel Arabelle

Dear Guest Sincere thanks for your positive feedback. It is our daily goal to fulfill (or better said “to surpass”) the expectations of our guests. Out of this reason, a review like yours embosses our day-to-day work significantly. As we attach great importance to our “Sorell” standards, we are especially delighted to hear that they are recognized and appreciated. In order to having the possibility to convince you of our constant hospitality (which proves that the bygone stay wasn’t just a lucky strike), we look forward to your next booking. PS: Great idea concerning the laundry (self-service), we forwarded your annotation to our General Manager. See you soon! Yours sincerely Janine Ruch Guest Relations Sorell Hotel Arabelle

Dear Lisa Sincere thanks for your feedback. It is our daily goal to fulfill (or better said “to surpass”) the expectations of our guests. As we attach great importance to our “Sorell” standards, we are especially delighted to hear that they are recognized and appreciated. In order to having the possibility to convince you of our constant hospitality (which proves that the bygone stay wasn’t just a lucky strike), we look forward to your next booking. See you soon! Yours sincerely Janine Ruch

Dear guest Sincere thanks for your positive feedback. It is our daily goal to fulfill (or better said “to surpass”) the expectations of our guests. Out of this reason, a review like yours embosses our day-to-day work significantly. As we attach great importance to our “Sorell” standards, we are especially delighted to hear that they are recognized and appreciated. In order to having the possibility to convince you of our constant hospitality (which proves that the bygone stay wasn’t just a lucky strike), we look forward to your next booking. See you soon! Yours sincerely Janine Ruch

Dear Guest Sincere thanks for your positive feedback. It is our daily goal to fulfill (or better said “to surpass”) the expectations of our guests. Out of this reason, a review like yours embosses our day-to-day work significantly. As we attach great importance to our “Sorell” standards, we are especially delighted to hear that they are recognized and appreciated. With regret, we read about the described lack (room size) during your accommodation in our establishment. In case of a re-booking we suggest choosing a Superior Single Room or a Standard Double Room Queen (single use). Unfortunately, we aren’t equipped with a bar (bed & breakfast only). There’s one (called “Caffè Bar Sattler”) located in the Mittelstrasse. Another possibility: Visit our partners (Sorell Hotel Ador) and enjoy aromatic and refreshing drinks in the relaxing lounge. In order to having the possibility to convince you of our constant hospitality (which proves that the bygone stay wasn’t just a lucky strike), we look forward to your next booking. See you soon! Yours sincerely Janine Ruch

Dear Shengyi Sincere thanks for your positive feedback. It is our daily goal to fulfill (or better said “to surpass”) the expectations of our guests. Out of this reason, a review like yours embosses our day-to-day work significantly. As we attach great importance to our “Sorell” standards, we are especially delighted to hear that they are recognized and appreciated. Regarding the one negative aspect you have mentioned, we work on a suitable solution. With insight, I relegated your concern/request (harder mattress) to the responsible person, which will search for the best suitable solution. In order to having the possibility to convince you of our constant hospitality (which proves that the bygone stay wasn’t just a lucky strike), we look forward to your next booking. See you soon! Yours sincerely Janine Ruch Guest Relations

Dear Sasha Thank you very much for your nice comment, we will check with our pillow menu what to do to give a even better service. Thanks again and best regards Klaus Eisele, host

Dear Guest Thank you very much for this nice comment. Hope to see you in berne again Best regards Klaus Eisele, host

Hello, Many thanks for giving your Feedback from your stay at the Sorell Hotel Arabelle. Kind regards

Dear Thank you for your encouraging review and for having taken the time to share your positive experience with us. We are very pleased to hear that you felt at home during your stay with us at the Sorell Hotel Arabelle and that the kindness you experienced at the Sorell Hotels was commendable. Thanks to our employees, we manage to surprise and delight our guests every day - that is our passion. We look forward to welcoming you again soon at the Sorell Hotels. Best regards,

Dear Ferdinand Thank you for having taken the time to share your positive experience during your stay with us at the Sorell Hotel Arabelle. Thanks to our employees, we manage to surprise and delight our guests every day - that is our passion. We look forward to seeing you again soon at the Sorell Hotels. Kind regards

Dear guest Thank you for having taken the time to share your positive experience during your stay with us at the Sorell Hotel Arabelle. We are very pleased to hear that you found the breakfast and location in particular commendable. We look forward to seeing you again soon at the Sorell Hotels. Best regards,

Dear Robert Many thanks for sharing your experience at the Sorell Hotel Ador.

Dear Mehrdad Many thanks for your feedback. We are looking foward to welcome you again at the Sorell Hotels. Kind regards

Dear Hans Thank you for having taken the time to share your experience during your stay with us at Sorell Hotel Ador. We would really like to make your next stay as perfect as possible. The Sorell Hotels are a smart choice because of their central location and absolutely delicious Sorell breakfast. We would be pleased to welcome you back at the Sorell Hotels and to make your stay as perfect as possible. Best regards Klaus Eisele, host

Dear Siria Thank you for having taken the time to share your experience during your stay with us at Sorell Hotel Arabelle. I feel very sad about your unhappiniess, pls. let me know personally if you would like to stay in berne, we would really like to make your next stay as perfect as possible. The Sorell Hotels are a smart choice because of their central location and absolutely delicious Sorell breakfast. We would be pleased to welcome you back at the Sorell Hotels and to make your stay as perfect as possible. Best regards Klaus Eisele, host

Dear Nici Thank you for having taken the time to share your experience during your stay with us at Sorell Hotel Arabelle. We would really like to make your next stay as perfect as possible. The Sorell Hotels are a smart choice because of their central location and absolutely delicious Sorell breakfast.I will take your comment for my next walkaround ! We would be pleased to welcome you back at the Sorell Hotels and to make your stay as perfect as possible. Best regards Klaus Eisele, host

Grüezi Pedro Vielen Dank für Ihre erfreuliche Bewertung und dass Sie sich die Zeit genommen haben, Ihre positiven Eindrücke zu teilen. Es freut uns, dass Sie sich im Sorell Hotel Ador wohlfühlen und besonders die Freundlichkeit der Sorell Hotels loben. Dank unseren Mitarbeitenden gelingt es uns, unsere Gäste täglich zu überraschen und zu begeistern – das ist unsere Passion. Wir freuen uns darauf, Sie bald wieder bei den Sorell Hotels begrüssen zu dürfen. Freundliche Grüsse, Klaus Eisele Gastgeber