Dear Sir,Thank you very much for this kind review.We are delighted to hear that our prime location offered you the convenience of nearby gastronomic experiences and seamless train connectivity to the airport. Acknowledging your appreciation for our room cleanliness, hotel condition, and service culture fills us with pride. We regret to note your concerns regarding the room amenities. While not detailed in your review, we continuously strive to enhance our guest's room experience and value your feedback.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Sir,Thank you very much for this kind review.We're delighted to hear that you enjoyed the spaciousness of your room and our extensive buffet breakfast, with views of the Spree river that energize life and offer a delightful start to the day. Our central location, a stone's throw away from the Friedrichstraße stations, indeed facilitates exploration and access to the vibrant heart of the city. Thank you for appreciating our efforts in providing an exceptional room experience. It's heartening to see our guests savoring the comfort and amenities we strive to offer.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Sir,Thank you very much for this kind review.We're delighted to hear that you appreciated the hotel's condition, which reflects our commitment to excellence in service culture. It's also heartening to know that our room amenities met your expectations, adding to a comfortable room experience. Our team is pleased that you found our services to be of a high standard, as we strive to provide memorable gastronomic experiences and attentive hospitality. Should you return, you might also enjoy the exclusive offerings of The Level, or perhaps a soothing session at our YHI SPA.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Mr. Daniel, Thank youf for your amazing feedback and the 5 points. We hope to see you again with us soon. Buest wishes from Berlin,

Dear Mr. Arthur, Thank you for your feedback! We're delighted to hear you enjoyed our central location and found our staff commendable. We apologize for the inconvenience caused by the noise from the local railway station and the temperature in your room. Your comments about breakfast at The Level have been noted, and we'll work on ensuring it is served hotter. We're glad the room cooling issue was eventually resolved, and we appreciate your patience. We look forward to welcoming you back and providing an even better experience.

Dear Mr. Christopher, Thank you for your detailed feedback. We're glad you enjoyed the hotel's prime location near Friedrichstraße station and the cleanliness of the room and bathroom.We appreciate your insights on the check-in process and the necessity for a credit card hold, noting the inconvenience it caused. We also regret that you felt that your room preference was not met, but it was, the room was not near the lift. And we will take the comment about the breakfast into consideration to improve our services.We will use your feedback to make necessary improvements and ensure a better experience for future guests. Thank you for bringing these issues to our attention.

Dear Mr. John, Thank you for your feedback! We're pleased you appreciated our great location. However, we're sorry to hear that the view from your 'City view' room did not meet your expectations. We understand how important a good view can be, and you can always give us your request or wishes at your arrival, for us to make your stay as perfect as possible. We will review our room descriptions to ensure they accurately reflect what guests can expect. We hope you'll consider staying with us again, and we'll do our best to provide a more satisfying experience.

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Guest Experience Team

Dear Sir,Thank you for sharing your experience with us.We're delighted to hear that our central location close to key transport hubs and attractions added convenience to your stay, and that the array of nearby dining options met your gastronomic expectations. It's also gratifying to know that the cleanliness of your room and our service culture made a positive impact. However, we do acknowledge the inconvenience caused by the intermittent Wi-Fi service. We strive to provide a seamless room experience, and it’s important for us that all amenities, including Wi-Fi, are functioning properly. Rest assured, we are continuously working on improving our services to ensure that such issues are addressed promptly and efficiently.We are looking forward to welcoming you again. All the best!Guest Experience Team

Dear Sir,Thank you very much for this kind review.We're thrilled to hear that your room experience met your expectations and that our service culture added to the enjoyment of your stay. It's wonderful to know that our breakfast buffet provided a phenomenal start to your day, offering a taste of our gastronomic experiences. We appreciate your high recommendation and are delighted that you're considering us for your future travels.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Mrs. Susan, Thank you for your feedback. We're glad to hear your thoughts. We will take into consideration all this comments about the dining options and the lack of dinner service at the hotel. Please, our concierge and our services are well inform and you can always call to the hotel for any extra information. Nevertheless, we will inform our team to give more information and better instructions, to ensure better service and accurate information in the future. We appreciate your understanding and hope to offer a more satisfying experience on your next visit.

Dear Kurt, Thank you for your 5 Points! We are glad that you had a great time with us. Hope to have you again with us soon. Best wishes,

Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Mr. Bruce, Thank you for choosing to stay with us and for taking the time to leave your feedback. We're delighted to hear that you had a positive experience overall and awarded us with a 4 out of 5 rating. Your comments are invaluable to us as we strive to continuously improve our services. If there are any specific areas where you feel we can enhance your experience in the future, please feel free to share your thoughts with us. We look forward to the opportunity to welcome you back and provide you with an even better stay.Warm regards,

Dear Mrs. Louise, It sounds like you had a fantastic experience! We are gald that zou found our location perfect for zour visit, our rooms cozy and attentive staff, this makes really all the difference in a stay. It's wonderful to hear that you found everything to your liking, from the comfy bed to the power shower. It sounds like the perfect recipe for a relaxing stay.Best wishes from Berlin,

Dear Sir,Thank you for taking the time to review your recent stay.We are delighted to hear that you found our staff to be professional and welcoming, and that our prime location contributed positively to your stay. It's wonderful to know that the room amenities met your expectations, providing a comfortable and enjoyable room experience. We take pride in our service culture, striving to offer guests an exceptional stay at every opportunity.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Ms. Martine,Thank you for reviewing your recent experience.We're delighted to hear that our prime location by the Spree river and close proximity to the station provided you with the convenience to explore and enjoy the vibrant surroundings. It's wonderful to know that you appreciated the variety of dining options and the lovely walks nearby. Your satisfaction with the room cleanliness and the level of service you received is a testament to our dedication to creating exceptional room experiences. We also take note of your rating on the hotel's condition and would like to assure you that we continuously strive for improvement to ensure our guests' comfort.We look forward to seeing you again on your next stay.Best wishes,Guest Experience Team

Dear Deirdre,Thank you soooo mucho for this amazing 5 points! It is very nice for us to have this review about your stay at Melia Berlin. We hope to have you back with us soon. Best regards,

Dear Guest, We are pleased that you had a pleasant stay with us. Your satisfaction is our greatest reward.Best wishes,

Dear Charlotte, Thank you so much for your fantastic 5 out of 5 rating! We're thrilled to hear that you enjoyed your experience with us. Your feedback means a lot to our team, and it's always encouraging to know that our efforts are appreciated. We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Warm regards,

Dear Melina, Thank you for taking the time to share your feedback with us, and for your 3 out of 5 rating. We appreciate hearing about your experience, as it helps us identify areas where we can improve and better meet our guests' expectations. If there are specific aspects of your stay that you feel could have been better, please don't hesitate to let us know so we can address them accordingly. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,

Dear Mr. James, Wow! A perfect score! Thank you so much for your kind words and for recognizing our efforts to provide excellent service.

Dear Madam,Thank you for taking the time to leave a review of your stay with us.We're delighted to hear that our hotel's location provided you with convenient access to the city's numerous sights and that you found our room cleanliness to be impeccable. Our team takes great pride in maintaining a high standard of service culture, ensuring that every guest enjoys a memorable room experience. We appreciate your positive feedback and are thrilled that you received the exemplary service that we strive for.We look forward to the pleasure of seeing you again in the future. Kind regards,Guest Experience Team

Dear Sir,Thank you for sharing this review of your time at our hotel.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We look forward to the pleasure of welcoming you back on many more occasions in the future. Best regards,Guest Experience Team

Dear Mr Heath, Many thanks for having taken the time to review your stay.We're delighted to hear that you found the room cleanliness to be impeccable, and we appreciate your recognition of our hotel's overall condition and service. Our team is committed to providing exceptional service culture and ensuring that each room experience meets our high standards. We're sorry to hear that the scent in the lobby and your gastronomic experiences at our Tapas Bar did not meet your expectations. Our aim is to provide a warm and welcoming atmosphere from the moment our guests step in, and we strive to offer authentic Mediterranean cuisine that reflects our Spanish heritage. We value your feedback as it helps us to continuously improve our guests' experiences.We hope to have the opportunity to welcome you back on a future occasion. Kindest regards,Guest Experience Team

Dear Madam,Thank you for the time taken to share your experience of staying with us.We are pleased to hear that you found our hotel's condition and the level of service to be satisfactory, reflecting our commitment to a high standard of service culture. However, we regret to hear that you encountered issues with the Wi-Fi connectivity and the cleanliness of your room. Our guests' room experience is of utmost importance, and we strive to ensure that every aspect of their stay meets our meticulous standards for comfort and quality. We appreciate you bringing this to our attention and will look into these matters promptly.We hope to welcome you again. Best wishes,Guest Experience Team

Dear Ms. Jacqueline,Please accept our thanks for your kind review regarding your stay.It is heartwarming to know that our prime location contributed positively to your stay, offering the convenience to explore the city with ease. We are thrilled that our team's dedication to service culture shone through and made your stay more enjoyable. Your compliments on the spaciousness and cleanliness of our rooms are greatly appreciated, as we strive to provide an exceptional room experience. Furthermore, it's wonderful to hear that the breakfast offered a gastronomic experience that left you satisfied and ready to start your day. We take pride in ensuring our guests can indulge in a variety of delicious options.It would be a pleasure to welcome you back. Best wishes,Guest Experience Team

Dear Sir,Thank you for such a positive review of your stay.We're delighted to hear that your room and view met your expectations and contributed to a memorable room experience. It's also wonderful to know that our concierge team provided you with the exceptional service culture we strive for. Your positive remarks are greatly appreciated and reaffirm our commitment to offering both superior accommodation and gastronomic experiences.We look forward to welcoming you again.Best regards,Guest Experience Team

Dear Madam,Thank you for reviewing your recent experience.We're delighted to hear that our pristine premises and professional service culture made a positive impact on your stay. It's also wonderful to know that our convenient location, right next to the metro, provided you with the perfect gateway to explore the vibrant energy of the city. Our commitment to offering a memorable room experience is echoed in your satisfaction with the cleanliness of your accommodations.We look forward to welcoming you back on a future visit.Kind regards,Guest Experience Team

Dear Sir, Many thanks for having taken the time to review your stay.We're absolutely delighted to hear that you found our hotel exceptionally clean and our staff to be the kindest and most helpful. It's wonderful to know that our service culture made a positive impact during your stay. We appreciate your feedback regarding the room amenities; while we offer a variety of conveniences in our rooms, including a desk and minibar, we apologize if the absence of outlets in the nightstands caused any inconvenience. We're also glad to note that the bathroom fan settings will be taken into consideration as we continually strive to improve our guest room experience.We hope to welcome you back on future occasions.Best wishes,Guest Experience Team

Dear Sir, We appreciate the time you have taken to provide us with your opinion of your stay.We're delighted to hear that our commitment to cleanliness met your expectations and that our hotel's condition left a positive impression. We regret to hear about your experience with slow internet service and any inconvenience this may have caused during your stay. Rest assured, we strive to provide an exceptional room experience and our team is always on hand to assist with any concerns, such as Wi-Fi connectivity, to ensure your comfort. We appreciate your patience regarding the check-in process and would like to inform you that our dedicated staff works diligently to make every guest's arrival as smooth as possible.We hope to welcome you back. Best wishes,Guest Experience Team

Dear Madam,Thank you for taking the time to leave a review of your stay with us.We're thrilled to hear that the welcoming scent set a pleasant tone for your visit and that our team's friendliness stood out. Your commendations on the hotel's cleanliness and prime location underscore our commitment to providing a superior room experience. Rest assured, we continually strive to offer heartfelt service culture and gastronomic experiences that delight our guests.It would be our pleasure to have you return on another occasion. Very best wishes,Guest Experience Team

Dear Stephen,Thank you for taking the time to share your opinion with us.We're delighted to hear that you found your suite spacious and appreciated our central location, which is indeed perfect for exploring the city and its attractions. It's wonderful to know that the cleanliness and condition of our hotel met your expectations, and that you received exemplary service from our team. Your satisfaction with the room amenities confirms our dedication to providing a superior room experience.We hope you also had the chance to enjoy the gastronomic experiences at our Tapas Bar, and that The Level added that extra touch of luxury to your stay.The entire team look forward to welcoming you back for a future visit.Kind regards,Guest Experience Team

Dear Ms Agnes,Many thanks for this high rating.We're delighted to hear that our hotel's prime location contributed positively to your explorations and that the accessibility to public transport made your stay in the city convenient. It's heartening to know our staff's dedication to service culture met your expectations and that the room experience, marked by cleanliness and well-maintained amenities, enhanced your comfort. Your praises for our gastronomic experiences, particularly the breakfast offerings, are truly appreciated and we're glad it set a great tone for your day.It would be a pleasure to welcome you back.Best wishes,Guest Experience Team

Dear Linsey, Thank you for taking the time to share your review.We are thrilled to hear that you appreciated our friendly staff and our prime location, perfect for exploring Berlin's main sites. It's wonderful that you started your days enjoying our breakfast offerings with views of the Spree river. However, we regret to hear about the discomfort with your bed; we aim to provide a superior room experience, and we typically pride ourselves on our DreamMaker mattresses. Regarding the warmth of the room, we’re glad you found a solution but want to remind future guests that our team is on hand to ensure your air conditioning needs are met, for a comfortable stay.We look forward to welcoming you back,All the best.Guest Experience Team

Dear Ms. Christine, Thank you for this 4 points! The entire team would love to send you the best wishes and hope to have you again soon.

Dear Paul,Thank you for taking the time to review your stay.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We hope to welcome you back in the future.Best wishes,Guest Experience Team

Dear Keiko, We want to apologize for any situation or misundertanding that you had durign your stay with us. If you could let us know what happen, that way we can improve our service and guest experience.

Dear Ms Ilkay,Thank you for taking the time to review your stay.We're delighted to hear that our strategic location provided you with the convenience you needed to explore the city's venues. It's wonderful to know that our commitment to cleanliness met your expectations, and we appreciate your kind words. Our Meliá Tapas Bar is indeed a gem for gastronomic experiences, and we're thrilled you enjoyed it. We hope to see you again soon, Kind regards,Guest Experience Team

Dear Ms. Jennifer, Thank you for taking your time to express how your stay with us was. We are sorry if there was a misunderstanding at check out with our team. We would like to let you know that, we are here to help and try to make your stay as pleasant as possible. however, sometimes we also make some mistakes. We thank you for your understanding and send you our best wishes from Berlin.

Dear Jess,Thank you for taking the time to share your feedback.We appreciate your kind words about our dedicated team members who work hard to ensure that every guest here has a comfortable and memorable stay. Please don't hesitate to let us know of any issues so that we can take action to resolve them.We hope that you will return on another occasion.Kind regards,Guest Experience Team

Dear Mrs. Alexandra, Thank you for the full points! We are glad that yur stay with us was so good. We send you the best wishes and hope to have you with us again soon.

Dear Mr. Richard, Thank you for taking the time to give us a feedback! We are so glad that your stay with us was succesful and we hope to have again with us. Best wishes from Berlin.

Dear Mrs. Martina, Thank you for taking the time to give us points for your stay. We are sorry that your stay with us was not successful and would like to know what we could have done or how we can improve to provide you with a better service in the future. We send you our best wishes from Berlin,

Dear Jeff, Thank youf for your full points! we are glad that you had a great time during your stay with us. we send you the best wishes from Berlin.

Dear Michael. Thank you for the 5 points, it is always so nice to see that you enjoyed your time with us. We send you the best wishes and we hope to have you again with us.

Dear Rick,Thank you for taking the time to review your stay.We're delighted to hear that our proximity to Museum Island and the Friedrichstraße train station contributed positively to your stay. It's wonderful that you found our staff to be incredibly kind and accommodating, as we strive to provide exceptional service. Additionally, we're pleased that the spaciousness of our rooms and the comfort of our king size beds met your expectations.We hope to welcome you back soon.Best wishes,Guest Experience Team

Dear Janice, As we already had the oportunity to reached out to you personally, we would like to mention that your feedback is of great importance to us, and we genuinely appreciate your dedication to helping us enhance our services.In light of the incident you brought to our attention, we are taking immediate action by implementing special and targeted training for all our staff members. This training is designed to provide them with the necessary guidance to ensure a more professional and respectful service for all our guests.We understand the gravity of the situation and sincerely apologize for any distress it may have caused. We are fully committed to making this right and are actively working to resolve the issue promptly. Your satisfaction remains our top priority, and we appreciate your understanding as we take the necessary steps to improve our service.If you have any further details you would like to share or discuss, we would be grateful for your input. Please expect an email from us shortly to gather more information about the incident.Thank you for your understanding and patience as we address this matter. We value your continued trust in our establishment.We send you best wishes for Berlin,

Dear Edward,We thank you for this positive feedback.It's wonderful to hear that our staff were able to accommodate your needs with an early check-in and that you found our location ideal for exploring the city and enjoying nearby dining options. We're also delighted to know that the charming riverside setting added to the enjoyment of your stay. Our team strives to maintain high standards of cleanliness and service, so your appreciation in these areas is especially gratifying.We hope to welcome you back soon.Best wishes,Guest Experience Team