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Reviews of Wangfujing Xin Xiang Ya Yuan Apartment

3.5 out of 5
Wangfujing Xin Xiang Ya Yuan Apartment
Room 925 Kaide Huaxi, No.288, Chaoyangmennei Street, Beijing, Beijing

Reviews

8.2

Very Good

Rating 10 - Excellent. 51 out of 152 reviews" "
Rating 8 - Good. 76 out of 152 reviews" "
Rating 6 - Okay. 17 out of 152 reviews" "
Rating 4 - Poor. 4 out of 152 reviews" "
Rating 2 - Terrible. 4 out of 152 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience we have ever had
Please do not stay here! I cannot stress that enough. This hotel moved us around multiple times to different locations within the same hotel. at one point they took us to a new room that required walking a long distance outside in the snow and ice. When we arrived it was the wrong room and was dirty. At this time it was 5 am and we did not want to move rooms again. We agreed to stay until the snow stopped. During this time we did not sleep just researched new hotels. From only sitting on the bed we got bedbugs. I called hotels.com and they’re customer service said we would be refunded due to these events. At 9:30am when the ice had stopped we attempted to leave and go to our new hotel. The hotel staff stopped is and informed us that because hotels.com was providing a refund due to poor service, and we had stayed for a few hours and would now need to pay again for our stay. I attempted to call hotels.com and went back and forth for over 6 hours. We missed our tours and lost an entire day in Beijing as the hotel would not let us leave until we payed again. They threatened to call the police multiple times. There was a language barrier and it was very difficult to communicate what had happened. Hotels.com was of no help during this time. I was on the phone with hotels.com for a total of 307 minutes. please please do not even try to stay here and have the same terrible experience we had. Absolutely worst experience of our lives.
Stayed 1 night in Nov 2019

8/10 Good

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Report loose faucets and broken shower door handle on first day, but never got fix during our stay. Also they only get us one key not very convenient. One day they spilled some water on floor not even mopped. Other than those problems everything is great.
Stayed 4 nights in Oct 2019
Response from 包 on 2019/11/21
尊敬的顾客您好，非常感谢您光临我们酒店，在您入住期间给您带来不愉快的体验我们酒店全体员工深感歉意，对于您提出来的意见我们虚心接纳，一定改正，祝您生活愉快

10/10 Excellent

Stewart

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from 馨香雅苑 on 2019/10/22
尊敬的顾客您好，非常感谢您入住我们酒店，在您入住期间给您带来不愉快的体验我们深感歉意，我们会虚心接纳您的意见，祝您生活愉快

10/10 Excellent

VALERIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from IVory on 2019/8/30
Thank you for your evaluation! Welcome to our hotel next time!

4/10 Poor

erwine

Traveled with family and small children
Disliked: Cleanliness, staff & service
Honestly, I would not recommend this property not even as the last option. Bathroom was full of mildew around shower, towels were old. Heavy cooking smell 24/7 around hallways. Entry lobby to building was nice. Only one person spoke English.
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2019
Response from fan on 2019/4/29
Dear guest, thank you very much for spending your time sharing your experience with us, thanks for your support and review. We will work harder to provide a better service for you. Looking forward to your next coming. Best wishes.

4/10 Poor

Raymond, New Zealand

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
If you like dirt, dust, mould, run down, ripped sheets, an air con that doesn't work and paying a large amount of money for it then this is the place for you, dont be fooled by the photos like i did, however location was good for getting to all the places we had on our itinerary, trust me ! You can find better for the money.
Stayed 2 nights in Apr 2019

8/10 Good

Chun Wo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from 范 on 2019/6/13
亲爱的顾客您好，感谢您在百忙之中抽出您的宝贵时间对公寓作出中肯的评价，您没有达到百分百的满意，说明公寓还是有没做到位的地方，您有什么更好的建议可以和公寓提出来，我们以顾客为中心致力于做到每一位顾客都能满意，馨香雅苑公寓祝您生活愉快，工作顺利，期待您的下次光临。

10/10 Excellent

Elly, Brisbane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is very convenient, a short stroll to subway, supermarket just across the road and some restaurant around. Wangfujing shopping mall is only couple station away, can be reached by walking as well. For a week stay with family in here is very good as they has washing machine to wash the dirty cloth. The service is good. Staffs are friendly and helpful
Stayed 6 nights in Apr 2019
Response from 范 on 2019/5/1
您的满意是我们最大的责任与荣幸,您的到来及肯定是我们不断进步的动力与方向,非常感谢您对酒店肯定及支持,我们真诚的期待您的再次光临。

8/10 Good

Verified traveler

Stayed 2 nights in Mar 2019
Response from fan on 2019/4/2
Dear guest, thanks for your review. Looking forward to your next coming. Best wishes.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient (3 mins to the subway, really), the room is big as described as website, the cleanness of the place is over expected, and the workers there are super friendly. The only concern from me is that the towels look not in the white color as they are supposed. Recommend this place if you are going to Beijing.
Stayed 3 nights in Jan 2019
Response from Charlotte Yuan on 2019/2/2
I'm glad you chose our apartment. We are very honored that you can be satisfied with our apartment. As for the towel you mentioned, I would like to explain to you that according to the company's regulations, our apartment room staff must provide white towels to the guests and replace them with clean towels every day. The problem lies in the cooperative cleaning and care factory and the room staff. Thank you for your advice. We will further monitor the quality of our staff's work. Thank you again for choosing our apartment.

8/10 Good

Verified traveler

Traveled with family
Liked: Amenities, property conditions & facilities
The apartment was spacious, but despite we informed that we were 3 people (2 adults and 1 teenager) there was just one bed ready when we arrived. Also, we had to sleep in the first night with open window (despite temperature of - 6oC outside) due to smoking odor (despite the property claims to be no smoking environment). Also, there were just 2 towels at the bathroom. These three points were corrected for the second and third night. One problem is that the reception is on the 9th Floor, and to go there it is needed a key to release the elevator. So, the bellman has to call the reception and someone should go down to take us to the 9th Floor, what takes some time. Command of English of reception desk clerks was very limited. The property is well located, close to a metro station and at walking distance to the heart of Wangfuging Street (20 minutes) and Forbidden City (30 minutes). There is a 24-hour small convenience store at 100 m and a 24-hour McDonalds at 200 m, which are very convenient.
Stayed 3 nights in Dec 2018
Response from fan on 2018/12/27
Dear customer,thank you for your pertinent evaluation of the apartment, sorry for not giving you a perfect check-in experience, we will continue to do better, look forward to your next visit, Wish you a happy life.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is not easy to find. No sign of the apartment unless u recognise the building by itself. Call up the management and realise there is an entrance between the foot massage and the gym.
Stayed 6 nights in Dec 2018
Response from fan on 2018/12/27
Hello, as the entrance is difficult to find, I hope you can understand the inconvenience caused.We will improve and do better.Look forward to seeing you again.Wish you a happy life.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good although shown differently on Google Maps. Shower area was leaking so bathroom was always wet.
Stayed 2 nights in Dec 2018
Response from fan on 2018/12/27
Thank you for sharing your stay and sorry for the bathroom.The apartment will solve this problem,thank you for the shortcomings of the apartment.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location. Great management
Stayed 4 nights in Nov 2018
Response from fan on 2018/11/21
Hello,thank you for sharing, your affirmation will be our driving force, We will better serve each customer,look forward to your next visit,I wish you a happy life.

10/10 Excellent

Yirui, Kuala Kumpur, Malaysia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are very helpful and friendly! They even let me check in earlier when i first reach in Beijing in the midnight. Really recommended.
Stayed 4 nights in Oct 2018
Response from fan on 2018/11/11
Thank you for sharing,your affirmation will be our driving force,we will better serve each customer,look forward to your next visit,I wish you a happy life.

6/10 Okay

Ali, San Diego CA

Liked: Cleanliness
Property was clean but chicken appliances was very poor
Stayed 10 nights in Oct 2018
Response from fan on 2018/10/28
Thank you for sharing your stay and sorry for the kitchen, the apartment will solve this problem, once again thank you for the shortcomings of the apartment.I wish you a happy life.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Fine stay but be aware of limitations
Though hard to communicate with (no English), staff was friendly and helpful. Spent like one hour trying to find hotel, as its Google Maps information is wrong and “hotel” is within another commercial / residential building. Service not hotel type, rather limited staff in a room office. Room was fine, was cleaned daily, but little amenities to cook and no instructions to use accessories like washer/dryer, cooktop, etc. Overall a fine stay, close to Dongsi station and Wangfujing area.
Stayed 3 nights in Oct 2018
Response from fan on 2018/10/22
Hello,thank you for staying in our apartment and sharing your experience.We will improve and do better and look forward to seeing you again.Wish you a happy life.

6/10 Okay

Anna

Liked: Staff & service
Disliked: Cleanliness
Location good, definitely need to improve cleaning
The property is not easy to find- no signage but luckily the driver helped us find the entrance at 11pm at night it was a bit sketchy. A lady was in the foyer to meet us though and took us up to level 9 where one of the apartments was their reception. The bathroom was not clean -years of build up of mould in shower and the shower head was broken. It has a kitchen but nothing in it, you can ask for equipment if you need it though. The beds were very hard but better than very soft i guess. Reception english very limited and needed to use app to translate. location is good in terms of supermarket and food nearby.
Stayed 3 nights in Oct 2018
Response from fan on 2018/10/22
Hello,thank you for staying in our apartment and sharing your experience.We are sorry that we didn't get the experience.The apartment will improve on your question.Wish you a happy life.

8/10 Good

Hazel, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, near to MTR station
Spacious, short distance to most place of interest, can easily take public tranport, can do simple cooking if you book family suite, there is a supermarket opposite the apartment. Suggest to bring your own towel
Stayed 7 nights in Oct 2018
Response from fan on 2018/10/22
Hello,thank you for staying in our apartment and sharing your experience.We will improve and do better and look forward to seeing you again.Wish you a happy life.

10/10 Excellent

Wenan, Brisbane Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious apartment close to everything
It is the luxury serviced department very close to city centre. It is spacious enough to accommodate our family of 4 including 2 teenage children. The room is clean and is provided with daily room services. The room had a small kitchen equipped with a cooktop, microwave and cookwares. There is a supermarket just around corner. We didn't use cooking facilities because there are a few eateries servicing decent Chinese food at very cheap prices around Dongsi Subway Station which is only 150 metres away. It is not a full serviced hotel and there are no on-site restaurants or other facilities catering for business travelers. However it is definitely family friendly. I would like to specially thank hotel staff Miss Cheng for her excellent services which was started well before we arrived including the airport transfer and tour to the Great Wall.
Stayed 3 nights in Sep 2018
Response from 范 on 2018/9/27
Hello,thank you very much for your evaluation,we will share it with the apartment staff,I have already told Miss Cheng,Look forward to your next visit!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really comfortable in a perfect location
The hotel sent us instructions in Chinese to show the taxi driver from the airport which made it easy (taxi cost 90RMB). BTW ignore the location on this site if it’says Boafu Alley (disclaimer - I think I spelt that wrong). The hotel is the second big building east of exit C of Dongsi subway. Ask someone in the lobby to call up to room 925 and wait until someone comes down. The room was lovely and spacious with 2 large comfortable beds, a table, large sofa that can double as a bed, kitchen and a spacious bathroom with both a shower and a bath. Having the washing machine was a life saver and there was a drying rack. The shower leaked when on at full volume but we just turned it down and that solved the problem and there was still great pressure. The staff were lovely and helpful. Some spoke some English but we didn’t have a problem with communication. The location was ideal. A 2 min stroll to exit C of the Dongsi line which has both lines 5 & 6. The WuMart was across the road to buy supplies and McDonald’s was just around the corner in case you get really desperate. As a family of four we could not have had better, we had plenty of room, the wifi was great, we had everything we needed plus more. I absolutely recommend staying here if you are prepared to overlook the odd loose tile & old sealant in the bathroom. The place was clean & tidy and I would absolutely stay here again.
Stayed 5 nights in Sep 2018
Response from fan on 2018/9/9
Thank you for staying in our hotel and sharing your experience,Look forward to your next visit！wish you a happy life.

10/10 Excellent

Stanton, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location. Friendly front desk helped me book the tickets of the Forbidden City.
Stayed 3 nights in Aug 2018
Response from fan on 2018/8/28
Hello,thank you for staying in our hotel and sharing your experience.Apartment staff will look forward to seeing you again.thank you!

10/10 Excellent

Verified traveler

Big room, good location
Stayed 5 nights in Aug 2018
Response from fan on 2018/8/23
Hello，thank you for staying in our hotel and sharing your experience,Look forward to seeing you again!

8/10 Good

Verified traveler

Liked: Staff & service
Not bad. Not great.
This was one of the only quadruple rooms we could find in our price range and it mostly served our purpose. The beds aren't as hard as one would expect but definitely not soft. The location doesn't have much near it but it wasn't overly far from where we were going. The metro and nearby McDonald's was convenient. Our last night we got back around 1am to a sticky note on our door saying there was a problem with our room and another was provided for us. We had no power but chose to stay put instead. Appreciated the gesture but the beds in the new room were much more uncomfortable. Overall, it was a large room and served our purpose but check in was very slow and we killed a few too many bugs while we were there. The staff was friendly and the washing machine was a delightful surprise. I would consider staying here again depending on what I can find.
Stayed 4 nights in Jul 2018
Response from fan on 2018/8/14
Hello,thank you for staying in our hotel,and thank you very much for your feedback, We will improve and do better and look forward to seeing you again.

8/10 Good

Jun

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Jun 2018
Response from Charlotte on 2018/6/30
Thanks for your stay at our apartment. Hope your life is better.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice Stay
Overall it is a nice stay. location is good. there is a supermarket not far, subway station is very close. walking distance to some restaurants and a nice bakery.
Stayed 8 nights in Mar 2018
Response from Charlotte on 2018/6/30
Hello Thanks for your good commets , we are very happy that you have a good experience at our apartment. We can manage well as your encourgement. Look forward to your next coming. Thanks

6/10 Okay

Mel, Australia

Liked: Property conditions & facilities
Disliked: Staff & service
Good for families
Good set up for families. Clean and presentable. Reception staff speak very limited English. Close to the dongsi metro station and opposite a WuMart grocery shop. McDonalds is on the opposite corner. Photos looked better on the internet than in person - shower leaked all over the bathroom floor, bit of mould and the dryer door was faulty (wouldn't open) and they made us pay 100Yuans ($20) to get someone to open it. Overall, pretty happy with our stay.
Stayed 3 nights in Jun 2018
Response from Charlotte on 2018/6/15
Thanks for you staying, meanwhile, we looking forward to your next coming. There has a girl who can speak English very well , Thanks for you everything.

10/10 Excellent

Verified traveler

Stayed 6 nights in May 2018
Response from Charlotte on 2018/6/12
Thanks for you staying. We are very pleasure happy your coming.

8/10 Good

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience. Only downside was the air conditioning. It could be that we didn’t know how to work it, but it would not cool down. When you get to the building, there’s an entrance to the lobby in the middle. The guard will have to let you up to the 9th floor. Slightly confusing, but manageable. Great location close to subway stop with two lines.
Response from Charlotte on 2018/6/2
Hello The air conditioning have been working . Please ask the fron desk to tell you how to dow. Thanks for your good experience at our apartment, which is powerful to let our staff and more get more good. The control access for elevator is good for secure.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poorly maitained hotel
The place doesnt seem to be maitained at all. Shower leaks and mildrew/mold in the shower, and hallway stinks. After shower, water is everywhere in the bathroom. The drain in the bathroom is higher than the floor, so water doesnt go anywhere. Wall paper was teared off partly; fabric on the sofa is partly missing; holes are in the wall; the tiles on the floor are loose. The service is ok, but the place is really in bad shape. I would not recommend this hotel to anyone.
Response from Charlotte on 2018/5/31
Thanks for your commets with sincerely . We give you the apoligized with sicerely for a details in our apartment where make you troublesome. Some guests are very like our apartment and give us good commets but we get the good cooments too from you with sincerly. We are fixing the room you've stay. We will try our best to do more and good

10/10 Excellent

Pinakin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

lay Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good apartment
Excellent location, 200 metres from the subway. A supermarket across the road. Restaurants nearby. The room was very spacious and clean.
Stayed 5 nights in Jan 2018
Response from MISS TSUI on 2018/3/1
您好，非常感谢您的好评，很高兴能为您带来愉快的体验！谢谢！

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent and warm place
excellent to stay for a family except the toilets need some repairs/touch-up; overall a very comfortable, clean and warm place even though it is freezing cold outside; reception very friendly and welcoming; near dongsi station and accessible to wumart supermarket and nice simple restaurants; no hesitation to stay here again
Stayed 5 nights in Nov 2017
Response from MISS TSUI on 2018/3/6
您好，非常感谢您对我们的推荐，很高兴能够让您住的开心愉快。我们会继续努力做的更好。谢谢！

8/10 Good

co co, singapore

Liked: Staff & service, property conditions & facilities, room comfort
Hotel staff are all very helpful n provide good information and tips about touring in the city including calling can for us
Stayed 9 nights in Nov 2017

4/10 Poor

M

Liked: Cleanliness, staff & service, room comfort
Very tough check in indeed!
Check in is a totally a joke. I have to used my phone to call the lady which incurred long distance charges! Fortunately for me I speak Chinese and have to ask the lady which is located at Room 925 to meet me at the lift lobby. There was totally no signs to guide and the security guard there is of no help. A very poor check in experience indeed!
Stayed 1 night in Nov 2017

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
First time in Beijing
Staff members were very nice. Building was nice. Room was nice. Bathroom was okay.
Stayed 3 nights in Nov 2017
Hello,thank you for staying in our hotel, and thank you very much for your experience,We wiill try to do better,we will look forward to seeing you again,thank you!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Just one day before my trip, I used WeChat to connect with the hotel to confirm my airport transfer service. However, it was only then that the staff decides to inform that they cannot accommodate my hotel booking which was processed and confirmed more than a month before. They gave me 2 options, either to settle for their Sanlitun branch or cancel my booking on hotels.com. It's a day before my booking and any cancellation on my side will be charged to me! No compensation or attempt to resolve the inconvenience caused. It's just ONE DAY to my trip and most of the hotels in the city are fully booked. Regardless of any reasons why they cannot accommodate a booking that was made months in advance, I'm very upset that they made no effort in contacting me about it and that I was only informed when I took the initiative to reach out via WeChat. It is very irresponsible on their side since this meant that I could have reached the hotel on the day to find out that they have no room for my family. I had no choice but to settle for their sister branch since the limited hotels available are way too expensive. It was hard to locate the place. Nevertheless, room was big. It was a room for a family for 4 but amenities (towel, slipper, toothbrush etc.) provided were only for 3. Despite making a request for an extra towel, room cleaning always left us with only 3 towels for the whole of my 8-day stay. However, hotel reception staff at the Sanlitun branch was very nice and helpful.
Stayed 7 nights in Oct 2017
您好，实在抱歉关于您的预定，由于您入住的时候是十九大开会前期，我们酒店所在位置离开会地点很近，所以没办法让您入住我们酒店，只能让您去我们分店入住，我们也知道您已经安排好行程，所以给您带来太多的不方便，这次不仅没给您留下一个好印象，也让您的入住体验降分，如果您下次再来中国，希望您能给我们一个机会，让我们再一次服务您，谢谢！

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this place. Large room, friendly staffs. Very good security.
Stayed 3 nights in Jul 2017

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Short walk to subway. Breakfast places around both corners. Good AC.
Stayed 3 nights in Jul 2017

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2017

8/10 Good

Jennifer

Liked: Staff & service, room comfort
Room was spacious and comfortable for a family of 4. Metro station right next door so it was easy to get around and convenient store just across the road. Not much else is around unless you walk around 20-30 mins to get to Wangfujing shopping strip or catch a train 2 stops away. Shower in bathroom was mouldy so didn't use it, used the bathtub instead. Handy having a washing machine in the room but the dryer function wasn't working. The staff was nice and attentive.

8/10 Good

Liza

Liked: Cleanliness, property conditions & facilities, room comfort
Family short trip
Very convenient location in a quiet residential area with near by restaurants and supermarket. Very spacious clean room with double queen beds . Recommended improvement would be more clearer signage at front of the building and provide more plates, bowls, knives and forks. A sponge and detergent for the kitchen would be great too.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great modern room but very hard beds.

8/10 Good

samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Good value when staying with children as it has a stove, microwave and washing machine. The sofa bed was very big and perfect for two children. There is a big supermarket 2 minutes down the road with the subway just opposite. Bene Cafe just around the corner for great burgers, coffee and cake. It is incredibly hard to find. We had an amazing taxi driver who called the apartment and someone come down to meet us. They speak excellent English and were very helpful. Remember to ask for non smoking room, I forgot and we had to move.

2/10 Terrible

Elle, Tampa, FL

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
This is more of an Air BnB
This is more of an Air BnB. No real check in lobby. Only a guard who doesn't speak English. You have to give them a cash deposit. Very rude. Not very responsive. Breaker kept blowing so power in and out.

10/10 Excellent

sharon, fredericktown MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
This hotel had an unusual entrance. But once in the lobby of the building there was a reception desk for the whole bldg.. A hotel employee came, took us to the 9th floor office, checked us in, then escorted us to the 15th floor apartment. Very clean, comfortable and spacious.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like your own condo with good central location
Ideal for a family of four or more as it is very difficult to find a hotel room in beijing with two large beds. This is essentially a small apartment rather than a hotel with the obvious pros and cons. Excellent central location with subway very close by as well as McDonald's and a large grocery store. There is a bank downstairs that change US dollars but not Canadian dollars (must go to Bank of China to change Canadian money). Acts well as a homebase for a longer stay. Pretty much like having your own condo and living more like a local and not like a tourist; also very secure.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great space and very helpful staff
Very nice apartment with full kitchen, living area and spacious bathroom. Clean and well maintained. Staff is friendly and extremely helpful. Apartment is located near subway which is easy to navigate and allows easy access to all major sites. At least one person was always available who spoke English and staff concerned about making certain we were not defrauded on taxi to and from airport. Only downside is what others mention in that entrance is not well marked in middle of what looks like a series of shops.