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Reviews of Quays Hotel

3.5 out of 5
Quays Hotel
60 Beach Road, Batemans Bay, NSW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 387 out of 587 reviews" "
Rating 8 - Good. 162 out of 587 reviews" "
Rating 6 - Okay. 32 out of 587 reviews" "
Rating 4 - Poor. 4 out of 587 reviews" "
Rating 2 - Terrible. 2 out of 587 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Nicole on 2024/5/1
Thank you Thomas

10/10 Excellent

kathy

Traveled with group
Great place!! Very nice and friendly staff, would highly recommend this place for anyone. Location is over the top and restaurant within easy walking distance. Beautiful park across the street on the water. 👍👍👍❤️
Stayed 2 nights in Apr 2024
Response from Nicole on 2024/5/1
Thank you Kathy for your feedback, glad you enjoyed your stay with us at Quays Hotel.

10/10 Excellent

Kanji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Quays Team on 2024/4/1
Thanks for your review

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Quays Team on 2024/4/1
Thanks for your review

6/10 Okay

petr

Traveled with partner
Liked: Cleanliness, amenities
Good location, but restaurant closed and no breakfast available despite website stating otherwise
Stayed 1 night in Feb 2024
Response from Quays Team on 2024/4/1
Sorry for the inconvenience, we try keep the information up to date, but the restaurant prepares our breakfasts.

10/10 Excellent

Angela

Liked: Staff & service, property conditions & facilities
Really clean and comfy rooms and great staff. Would stay again and recommend
Stayed 1 night in Feb 2024
Response from Quays Team on 2024/2/24
Thanks for your review, glad you enjoyed your stay.

10/10 Excellent

Diorne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t lose your keys
Very helpful after losing my key to the room. Good customer service
Stayed 1 night in Feb 2024
Response from Quays Team on 2024/2/24
Thanks for your review, glad we could help and you enjoyed your stay.

6/10 Okay

Nadean

Stayed 1 night in Feb 2024
Response from Nicole on 2024/3/26
Thank you Nadean

10/10 Excellent

Mark

Stayed 1 night in Feb 2024
Response from Nicole on 2024/3/26
Thank you Mark

10/10 Excellent

Laury

Liked: Property conditions & facilities
Fine!
Stayed 1 night in Feb 2024
Response from Quays Team on 2024/2/24
Thanks

10/10 Excellent

Jacquie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't fault this place...spotless...super comfortable bed..plenty of everything....decent sized towels! Lovely toiletries provides...well done!!!!!
Stayed 1 night in Feb 2024
Response from Quays Team on 2024/2/24
Thanks for your review, glad you enjoyed your stay.

10/10 Excellent

Lachlan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Quays Team on 2024/2/24
Thanks

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here before and it has lived up to all expectations. One suggestion this time around….. the room I occupied this time had the bathroom washbasin located in the room instead of in the bathroom! This was quite strange! Maybe, consider moving it into the bathroom.
Stayed 1 night in Jan 2024
Response from Quays Team on 2024/2/24
Thanks for your review, glad you enjoyed your stay.Our rooms do have different configurations.

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Very clean and comfy.
Stayed 1 night in Jan 2024
Response from Nicole on 2024/1/15
Glad you enjoyed your stay with us Matthew.Quays Team

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stat
We have now stayed here three times. It is spotless and very comfortable and a good price.
Stayed 1 night in Dec 2023
Response from Nicole on 2023/12/18
Thank you Jane for your positive feedback. Glad you enjoying staying with us.Quays Team

10/10 Excellent

Kate

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is newly renovated and is looking very fresh, clean and modern. Comfortable beds and pillows, and room amenities (good TV, coffee machine) added to the enjoyment of our stay.
Stayed 1 night in Dec 2023
Response from Nicole on 2023/12/5
Thank you Kate for your positive review. Glad you enjoyed your stay with us.Kind RegardsQuays Team

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean quiet and comfortable
Stayed 1 night in Nov 2023
Response from Nicole on 2023/12/5
Thank you Richard for your positive review. Glad you enjoyed your stay with us.Kind RegardsQuays Team

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nicole on 2023/11/21
Thank you

10/10 Excellent

Lisa

Stayed 1 night in Nov 2023
Response from Nicole on 2023/11/21
Thank you

10/10 Excellent

Peter

Stayed 2 nights in Nov 2023
Response from Nicole on 2023/12/5
Thank you Peter

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Okay
Good location. Clean room. Sink outside bathroom was very annoying. It’s on the table which is very high so it was extremely difficult to use. It’s on the same table where you make tea coffee and water splashes everywhere it’s disgusting. Bathroom very cramped. Gets wet everywhere outside shower area. With bath mat on the floor very difficult to close doors. Our bathroom door got locked from inside and took long time for us to open it.
Stayed 2 nights in Nov 2023
Response from Rob on 2023/11/10
Thanks for your feedback. Sorry for any inconvenience caused during your stay. Wonder if there was anything you did like! Quite contradictory to say Clean room and then say all that...

10/10 Excellent

Anthony

Stayed 1 night in Nov 2023
Response from Nicole on 2023/11/21
Thank you

6/10 Okay

diane

Traveled with partner
Disliked: Amenities
No hand band basin in the bathroom, outside the bathroom door near bed
Stayed 2 nights in Nov 2023
Response from Rob on 2023/11/10
OK. Thanks for your feedback.

10/10 Excellent

Jo-Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean recently renovated property. Nice man greeted us and offered suggestions for dinner. Could be a bit noisy from traffic.
Stayed 1 night in Nov 2023
Response from Rob on 2023/11/10
Glad you enjoyed your stay and thanks for the nice comments. Sorry about the traffic noise!

6/10 Okay

Ellen

Traveled with group
Liked: Cleanliness
Located on the highway, no basin in the bathroom
Stayed 1 night in Oct 2023
Response from Rob on 2023/11/2
No, we are not located on the highway! Beach Road in Batemans Bay. There is a basin in every room!

10/10 Excellent

Mitchell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nicole on 2023/11/21
Thank you

10/10 Excellent

PETER

Stayed 1 night in Oct 2023
Response from Nicole on 2023/11/21
Thank you

6/10 Okay

Aaron

Traveled with partner
Where i is and was from town
Stayed 1 night in Oct 2023
Response from Rob on 2023/11/10
We are located 1km from Batemans Bay township.

10/10 Excellent

sabine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Oct 2023
Response from Rob on 2023/10/23
Thank you. Glad you enjoyed your stay!

10/10 Excellent

ELVIRA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Sep 2023
Response from Rob on 2023/9/28
Thank you. Glad it was suitable and you enjoyed your stay.

6/10 Okay

Miu to

Traveled with family
Good clean! Short trip is good !
Stayed 1 night in Sep 2023
Response from Rob on 2023/9/28
Thank you. Glad it was too your liking.

10/10 Excellent

Zeljko

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay and we will be back definitely. Highly recommended.
Stayed 1 night in Sep 2023
Response from Rob on 2023/9/28
Fantastic! Thanks for your comments. glad you enjoyed your stay!

8/10 Good

Tanya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was neat and tidy, located close to the mariner a lovely walking track. My only issue was i felt the hand basin was difficult to use, has been placed too far back for use.
Stayed 3 nights in Aug 2023
Response from Rob on 2023/8/24
Thanks for your feedback, much appreciated & glad you enjoyed your stay.

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located by the bay, pleasant evening walk
Stayed 1 night in Jul 2023
Response from Rob on 2023/8/7
Thank you, glad you enjoyed your stay!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, clean comfortable and the staff are helpful and friendly
Stayed 2 nights in Jul 2023
Response from Rob on 2023/8/7
Thanks for your nice review, much appreciated!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern clean & spacious spa suite. Walking range to the clubs / shops. Friendly staff.
Stayed 1 night in Jul 2023
Response from Rob on 2023/8/7
Lovely! Glad you enjoyed your stay! Thank you.

10/10 Excellent

J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and spotless
This is the second time we have stayed here and it ticks all the boxes. I hope their restaurant will be operational next time as it had rave reviews.
Stayed 1 night in Jul 2023
Response from Rob on 2023/8/19
Thanks for your terrific review Tanya, glad you enjoyed your stay and we are hopeful the restaurant will be open again soon!

10/10 Excellent

Samuel

Stayed 1 night in Jul 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great overall I would definitely stay again
Stayed 1 night in Jul 2023
Response from Rob on 2023/8/7
Thats great news! Thank you.

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Rachel

Stayed 1 night in Jul 2023

8/10 Good

Garth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, good size room, modern bathroom fittings & amenities, quiet & comfortable, close to the golf club. Happy to stay there again, should the need arise.
Stayed 1 night in Jul 2023
Response from Quays Team on 2023/7/6
Thanks for taking the time to leave a great review Garth, we really appreciate it and look forward to welcoming you back soon.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room and friendly staff.
Stayed 1 night in Jun 2023
Response from Quays Team on 2023/7/6
Thanks Adam! We really appreciate you taking the time to leave a review and look forward to welcoming you back soon.

8/10 Good

A.J.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Jun 2023
Response from Quays Team on 2023/7/6
Thanks for the review A.J. :)

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the modern, spacious rooms and all very clean
Stayed 1 night in Jun 2023
Response from Quays Team on 2023/7/6
Thanks Rachel! We really appreciate you taking the time to leave a review and look forward to welcoming you back soon.

10/10 Excellent

Nasser

Stayed 2 nights in Jun 2023

10/10 Excellent

Nicole

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and spacious, great price. We will be back
Stayed 2 nights in Jun 2023
Response from Quays Team on 2023/6/13
Thanks so much for the great review, we are glad you enjoyed your stay. See you next time.

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Quays Team on 2023/7/6
Thanks Olga for the 5 star review!

10/10 Excellent

Raymond

Liked: Staff & service, property conditions & facilities
Very clean, modern and great customer experience
Stayed 1 night in May 2023
Response from Quays Team on 2023/6/13
Thanks for taking the time to leave a great review Raymond.

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Room was very spacious, affordable, clean and modern. Will definitely stay again
Stayed 2 nights in May 2023
Response from Rob on 2023/5/21
Thanks for your comments, Glad you enjoyed your stay!