The Golden Bay Hotel Batam Reviews

6/10 Okay

Azura

Traveled with group

2020/3/7

Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

2020/1/24

Liked: Cleanliness, staff & service

Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with family

2019/11/21

Liked: Cleanliness, staff & service

Provide shuttle service to Nagoya Hill Mall & BCS. Breakfast provided are very basic, only few dishes. It's opposite GO CART & abt 10mins walk to Golden Prawn Seafood Restaurant.

Stayed 3 nights in Nov 2019

Response from Reservation on 2019/12/9

Thanks for your feedback!

2/10 Terrible

Verified traveler

2019/10/29

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Bad Experience… During my visit at Golden Bay Hotel dated 26 Oct 2019. Upon arriving at the hotel at 1000hrs, my friends and I was told by the concierge that there’s no room for us. The rooms were not ready due to rectification works. They should have inform us in advance about it so that we could make the necessary arrangement as not to waste our time. After an hour two of waiting, we were told that they will get us our room but we need to share rooms in order to accommodate, but we decline the offer as we have already paid our stay in full. They sent us from one hotel to another and make us look like bumbling idiots. Then they told us they got 3 rooms which is like a chalet, so we went back to Golden View hotel to view this "chalet" which is located near the swimming pool. This chalet looks like a chicken coup and smells of cow dung, it looks like someone got murdered in that chalet (yes its that bad), it was quiet and haunting, the chalet looks like it has not been occupied since Japan invaded Asian in WW2, I kid you not, there was a bed on the floor, a very musty smell and only us around and no one else!! Do we seriously look like some barn yard animals or someone looking for an outdoor adventure?? Look, if the hotel would have give us 2 or 3 weeks notice that the hotel is fully booked then maybe we could have could have planned to go somewhere else but this is not the case, who wouldn't get angry?? We were treated like idiots running here and there looking for a god

Stayed 2 nights in Oct 2019

8/10 Good

RONNIE, SG

Traveled with partner

2019/10/18

Provide free shuttle transport to BCS & Nogoya Mall. Walking distance to Golden Prawn Seafood Restaurant.

Stayed 3 nights in Sep 2019

10/10 Excellent

Matt

2019/10/15

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value hotel.

Super friendly, helpful staff. Clean and comfortable room. Good breakfast. Highly recommended as long as you're ok taking taxis into main areas.

Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Traveled with family

2019/6/22

Disliked: Cleanliness, amenities, property conditions & facilities

The place was listed as a 3 star but it was definitely a 1 star. Smokey, dirty ashtrays in the lobby area. A karaoke place next door that was very loud and went until 6 am. DO NOT STAY THERE!!!! Waste of money

Stayed 4 nights in Jun 2019

6/10 Okay

Lynn, singapore

Traveled with partner

2019/6/10

Liked: Staff & service

Disliked: Property conditions & facilities

water is inconsistent, you get burn. If you turn on hot, otherwise too cold

Stayed 2 nights in Jun 2019

10/10 Excellent

Ayang

2019/1/1

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2018

Response from Jenny.s , Reservation on 2019/1/14

Dear Mr. Vadim , Thank you for taking time to review our property. Your comment are very much valued . We appreciate your comment regarding our hotel. Where possible, We would like to talk more about your experience. so we better understand how we can improve the quality of our property and services for you and other guest. Thank you for staying with us, and we looking forward to be able to serve you again.

10/10 Excellent

CLEMENT

2018/12/21

Liked: Staff & service, property conditions & facilities, room comfort

Very Friendly Staff

Over all stay is very good with all the friendly staff, Front office clerks, housekeeping staff and restaurant associates. However the wardrobe was dusty every time we stay. The so call personal safe is so difficult to use, be the location, method of keying the passwords, the words of instruction are invisible to follow.................... cannot be used is the word.

Stayed 1 night in Dec 2018

Response from Jenny Septiani, Reservation on 2019/1/14

Dear Mr. Clement , Thank you for taking time to review our property. Your comment are very much valued . We appreciate your comment regarding our hotel. Where possible, We would like to talk more about your experience. so we better understand how we can improve the quality of our property and services for you and other guest. Thank you for staying with us, and we looking forward to be able to serve you again.

2/10 Terrible

lynn, Singapore

2018/11/12

Disliked: Cleanliness, property conditions & facilities

Poor maintenance, Heater is not consistent, got burn if adjusted hot. otherwise too cold. Bed linen smell from not dry properly

Stayed 1 night in Nov 2018

Response from Jenny septiani , Reservation on 2018/11/16

Thanks for your comment. We apologize for any problems you encountered during your stay. This is not a review we would like to get, but We make sure we will search for any points you specify. Where possible, We would like to talk more about your experience, so we better understand how we can improve the quality of our property and services for you and our other guests. Thank you for staying with us and we looking froward to be able to serve you again.

10/10 Excellent

Chia

2018/10/24

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super good

1st impressions...the staff..Nona ( Hope I'm correct) Speak to us in mandarin when she look at our passport. This make me feel at home. She then politely inform us the room is not ready and quickly highlight to us on the free shutter bus to the two major shopping mall. 2nd impression... when we checked in the room ,WOW again..the room was clean and fresh. The tower and bedsheets was soft and have nice smell, so it was bless to checked in just after cleaning up. 3rd impressions.. Whenever we are in and out of the hotel the staff will always greet and open the door for us. So we are paying 3.5 stars price but receiving 5 stars service. No problem all on their location and sowhat if they are away from shopping malls ,strongly recommend to stay on this hotel when visiting Batam.

Stayed 2 nights in Oct 2018

Response from Jenny Septiani, Reservation on 2018/10/25

Dear Chia , Thank you for taking time to review our property. Your comment are very much valued . We appreciate your comment regarding our hotel. Where possible, We would like to talk more about your experience. so we better understand how we can improve the quality of our property and services for you and other guest. Thank you for staying with us, and we looking forward to be able to serve you again.

10/10 Excellent

Kugan

2018/10/20

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2018

Response from Jenny septiani , Reservation on 2018/11/16

Dear Valued Guest, Thank you for taking time to review our property. Your comment are very much valued . We appreciate your comment regarding our hotel. Where possible, We would like to talk more about your experience. so we better understand how we can improve the quality of our property and services for you and other guest. Thank you for staying with us, and we looking forward to be able to serve you again.

10/10 Excellent

Didier

2018/10/17

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2018

Response from Jenny septiani , Reservation on 2018/11/14

Dear Mr. Didier Thank you for taking time to review our property. Your comment are very much valued . We appreciate your comment regarding our hotel. Where possible, We would like to talk more about your experience. so we better understand how we can improve the quality of our property and services for you and other guest. Thank you for staying with us, and we looking forward to be able to serve you again.

6/10 Okay

Verified traveler

2018/9/13

Chesp hotel with no frills

Local area has some restaurants nearby.

Stayed 4 nights in Sep 2018

Response from Jenny septiani , Reservation on 2018/9/19

Thanks for your comment. We apologize for any problems you encountered during your stay. This is not a review we would like to get, but We make sure we will search for any points you specify. Where possible, We would like to talk more about your experience, so we better understand how we can improve the quality of our property and services for you and our other guests. Thank you for staying with us and we looking froward to be able to serve you again. Sincerely, Jenny Septiani, Reservation

6/10 Okay

Lynn, Singapore

2018/8/17

Disliked: Property conditions & facilities

Hot water not consistent

Hot water is not consistent, even though we set. Afraid little kids can get burn

Stayed 3 nights in Aug 2018

Response from Jenny septiani , Reservation on 2018/8/27

Dear Lynn, Thank you for taking time to review our property. Your comment are very much valued . We appreciate your comment regarding our hotel. Where possible, We would like to talk more about your experience. so we better understand how we can improve the quality of our property and services for you and other guest. Thank you for staying with us, and we looking forward to be able to serve you again. Jenny Septiani, Reservation

10/10 Excellent

mikael, singapore

2018/6/6

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice comfortable hotel

Nice comfortable table. Good service and at 50000rup, a reasonable breakfast to keep you going till lunch in town. Service is good, from reception to restaurant staff to shuttle drivers, all are courteous and well trained. Can just walk to the attractions at Golden Batam which the day tours bring you to, but a waste of time . Free shuttle service to city centre is useful, especially after the horror stories I read on Trip advisor about the taxi system there. But time taken to reach n return plus waiting time means those who like shopping should consider more expensive equivalent hotel in centre. Inconsiderate guests talking at 1am in the corridor and stupid tour guides shouting in the corridors at 5am waking up the tourists for early morning call spoiled my last night there. This wasn't the hotels fault but perhaps they can inform tour groups about unacceptable behaviour Overall, those looking for cheap clean hotel, and just a quiet place to relax bum around, this is a good place.

Stayed 1 night in May 2018

Response from Jenny septiani , Reservation on 2018/6/8

Dear Mikael , Thank you for taking time to review our property. Your comment are very much valued . We appreciate your comment regarding our hotel. Where possible, We would like to talk more about your experience. so we better understand how we can improve the quality of our property and services for you and other guest. Thank you for staying with us, and we looking forward to be able to serve you again. Jenny Septiani

10/10 Excellent

Yuet Wah

2018/6/4

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money with best services

Nice and enjoyable stay, friendly and helpful staff, value for money

Stayed 1 night in Apr 2018

Response from Jenny septiani , Reservation on 2018/6/8

Dear Yuet wah , Thank you for taking time to review our property. Your comment are very much valued . We appreciate your comment regarding our hotel. Where possible, We would like to talk more about your experience. so we better understand how we can improve the quality of our property and services for you and other guest. Thank you for staying with us, and we looking forward to be able to serve you again. Jenny Septiani

4/10 Poor

Shan, Singapore

2018/5/28

Disliked: Cleanliness, property conditions & facilities, room comfort

Could be better

Overall, it's an average hotel if you need a place to reside in batam. For the price you're paying, you shouldn't expect something out of the ordinary. I feel that the cleanliness of the hotel and the rooms could be massively improved. Stains in the toilet. Doesn't smell fresh. (And there was soap on the floor when I came in for the first time). The condition of the room could be improved too. Having stayed at other hotels in batam within the same rating and price, this hotel is behind the rest of them. Breakfast is alright. Nothing much to choose from. But it keeps you full if you're able to eat something off the selection. There are a few eateries within walking distance so if you need to, go get a bite outside. There's a minimart just right down the road too. Distance to major places in batam center is alright. Within 15 minutes drive. However it could be quite far if you're planning to visit attractions in sekupang, harbour bay or maybe even barelang. All in all, it's decent for a short stay. But not a place to impress your crush or scandal you're bringing over to stay with you.

Stayed 1 night in May 2018

Response from Jenny septiani , Reservation on 2018/6/6

Dear Shan Thanks for your comment. We apologize for any problems you encountered during your stay. This is not a review we would like to get, but We make sure we will search for any points you specify. Where possible, We would like to talk more about your experience, so we better understand how we can improve the quality of our property and services for you and our other guests. Thank you for staying with us and we looking froward to be able to serve you again. Sincerely, Jenny Septiani

8/10 Good

Enik

2018/5/27

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

The room is clean and nice.

Stayed 6 nights in May 2018

Response from Jenny septiani , Reservation on 2018/6/6

Dear Enik , Thanks for your comment. We apologize for any problems you encountered during your stay. This is not a review we would like to get, but We make sure we will search for any points you specify. Where possible, We would like to talk more about your experience, so we better understand how we can improve the quality of our property and services for you and our other guests. Thank you for staying with us and we looking froward to be able to serve you again. Sincerely, Jenny Septian

8/10 Good

Judy

2018/5/21

Liked: Cleanliness, staff & service, room comfort

Can’t get anything cheaper for a good 3-star hotel

Just opposite the go-kart and other adventure places. Free Shuttle service provided to go BCS And Nagoya Hills. Best value for money. Like the firm pillows and bed, just need to work on the hot-cold water. It gets either really hot or cold, despite the direction you turn the mixer tap. Ask for room away from the foodcourt...

Stayed 2 nights in May 2018

Response from Jenny Septiani, Reservation on 2018/5/25

Dear Ms. Judy Thank you for taking time to review our property. Your comment are very much valued . We appreciate your comment regarding our hotel. We Really apologized for the trouble you encountered during your stay.Where possible, We would like to talk more about your experience. so we better understand how we can improve the quality of our property and services for you and other guest. Thank you for staying with us, and we looking forward to be able to serve you again. Sincerely , Jenny

10/10 Excellent

Didier

2018/5/17

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

value for money, big clean room, good eats walking distance

Stayed 1 night in May 2018

Response from Jenny septiani , Reservation on 2018/5/21

Dear Mr. Didier Thank you for taking time to review our property. Your comment are very much valued . We appreciate your comment regarding our hotel. Where possible, We would like to talk more about your experience. so we better understand how we can improve the quality of our property and services for you and other guest. Thank you for staying with us, and we looking forward to be able to serve you again. Jenny Septiani, Reservation

8/10 Good

jeff, singapore

2018/5/15

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities, room comfort

Solo traveler

The room was nice and clean.. Only the A/C is not cool..

Stayed 1 night in May 2018

Response from Jenny septiani , Reservation on 2018/5/21

Dear Mr. Jeff Thank you for taking time to review our property. Your comment are very much valued . We appreciate your comment regarding our hotel. Where possible, We would like to talk more about your experience. so we better understand how we can improve the quality of our property and services for you and other guest. Thank you for staying with us, and we looking forward to be able to serve you again. Best Regard, Jenny . S

4/10 Poor

saat, singapore

2018/5/15

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Feel dissapointed.need to wait 1 hour then i get my room.inside the room,the bed is ok.comfortable but the toilet is not so clean.only body soap given.no shampoo.aircon also not so strong.then the breakfast is not satisfactory.no variety.

Stayed 1 night in May 2018

Response from Jenny septiani , Reservation on 2018/5/23

Dear Mr. Saat Thanks for your comment. We apologize for any problems you encountered during your stay. This is not a review we would like to get, but We make sure we will search for any points you specify. Where possible, We would like to talk more about your experience, so we better understand how we can improve the quality of our property and services for you and our other guests. Thank you for staying with us and we looking froward to be able to serve you again. Sincerely, Jenny . S

2/10 Terrible

Verified traveler

2018/5/14

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No toilet paper, no body lotion, power trip.

When I arrived at the hotel ard 2pm I have to wait for the staff to allocate to me a room as they say they were full yesterday. Is that my problem? I have to wait for half an hr for my room. On top of that the body lotion and toilet paper the staff simply never top up. When I call the housekeeping dept they also say they will bring but waited for so long and nobody came.

Stayed 1 night in May 2018

Response from Jenny septiani , Reservation on 2018/5/23

Dear Valued Guest, Thanks for your comment. We apologize for any problems you encountered during your stay. This is not a review we would like to get, but We make sure we will search for any points you specify. Where possible, We would like to talk more about your experience, so we better understand how we can improve the quality of our property and services for you and our other guests. Thank you for staying with us and we looking froward to be able to serve you again. Sincerely, Jenny

6/10 Okay

Verified traveler

2018/5/14

Disliked: Property conditions & facilities

to noisy

Guest with children run and shout at corridor. I was woken up at 4 am when a group of youngster passing our room talking and laughing loudly and playing too.

Stayed 3 nights in May 2018

Response from Jenny septiani , Reservation on 2018/5/23

Dear Valued Guest. Thanks for your comment. We apologize for any problems you encountered during your stay. This is not a review we would like to get, but We make sure we will search for any points you specify. Where possible, We would like to talk more about your experience, so we better understand how we can improve the quality of our property and services for you and our other guests. Thank you for staying with us and we looking froward to be able to serve you again. Sincerely, Jenny Septiani, Reservation

8/10 Good

kwee ngoh

2018/4/20

Liked: Staff & service, property conditions & facilities, room comfort

overall the service is good and the room is clean

the toilet cleanliness needs to be improved n bath towers is quite old

Response from Jenny Septiani, Reservation on 2018/4/23

Dear Valued Guest Thank you for taking time to review our property. Your comment are very much valued . We appreciate your comment regarding our hotel. Where possible, We would like to talk more about your experience. so we better understand how we can improve the quality of our property and services for you and other guest. Thank you for staying with us, and we looking forward to be able to serve you again.

10/10 Excellent

Verified traveler

2018/4/12

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unbelievable service at an unbelievable price.

Go around the world and you can't get many such places which give you quality, comfort and service at such an unbelievable price. Will never ever forget the service rendered by Rio, Jenny and Octa. The people are so kind you will fall in love with them. The place is ideal for a family with walking distance to adventure and awesome food. Go Karting to Parasailing, you are just a 3 - 4 min walk away. The breakfast is great. The shuttle service to the city centre is a dream. If you are going to Batam, you should not stay anywhere else!

Stayed 2 nights in Dec 2017

Response from Jenny septiani , Reservation on 2018/4/14

Dear Valued Guest, Thank you for taking time to review our property. Your comment are very much valued . We appreciate your comment regarding our hotel. Where possible, We would like to talk more about your experience. so we better understand how we can improve the quality of our property and services for you and other guest. Thank you for staying with us, and we looking forward to be able to serve you again.

4/10 Poor

Nicholas, Singapore

2018/4/3

Disliked: Staff & service, property conditions & facilities, room comfort

Cheap hotel lacking consistent service standards

Golden Bay Hotel was a highly affordable hotel that provides value for money services such as an included daily breakfast that was tasty and free shuttle services to and from Nagoya Hill Mall. What could have been an highly satisfactory stay at this hotel was marred by inconsistent service standards and poor maintenance of the room. 1) Booked a Double Room with an add-on bed to sleep a total of 3 pax. Checked in at 11am and was told by the reception during check-in that housekeeping would be placing the additional bed by the end of the day. Returned at 9pm to find no add-on bed. Had to call the receptionist to remind her and it took 1 hour before housekeeping finally set up the add-on bed. We were beat by 10pm when everything was ready. 2) When I first checked in the room on day 1, shampoo and body gel dispensers were entirely empty. Had to get receptionist to call housekeeping to refill them. Rather appalled that housekeeping tidied the entire room after the previous guest checked out but missed refilling the dispenser which was transparent and clearly empty. 3) On the 2nd day of stay, upon my return to the room at night, room was tidied but housekeeping did not refill the empty tissue box and toilet roll holder. Had to call them for a refill. 4) Air-con set at 16 deg Celsius was not cold at all. Took a good hour for the room to cool down. Air-con vent was also extremely black and dirty. Look as if it hadn't been cleaned in years.

Stayed 2 nights in Mar 2018

Response from Jenny septiani , Reservation on 2018/4/5

Dear Ms. Laura Thanks for your comment. We apologize for any problems you encountered during your stay. This is not a review we would like to get, but We make sure we will search for any points you specify. Where possible, We would like to talk more about your experience, so we better understand how we can improve the quality of our property and services for you and our other guests. Thank you for staying with us and we looking froward to be able to serve you again. Sincerely, Jenny Septiani, Reservation

6/10 Okay

tengku asri

2018/3/8

Stayed 1 night in Mar 2018

Response from Jenny septiani , Reservation on 2018/5/6

Dear Valued Guest Thank you for taking time to review our property. Your comment are very much valued . We appreciate your comment regarding our hotel. We very apologized for the problem you encountered during your stay in our hotel. Where possible, We would like to talk more about your experience. so we better understand how we can improve the quality of our property and services for you and other guest. Thank you for staying with us, and we looking forward to be able to serve you again.

10/10 Excellent

Yuet Wah

2018/2/21

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unexpected GOOD SERVICE for VALUE for Money Stay

Service is the best. They do keep their SLOGAN of Serving Guest With HEART. All staff serve the guests with hearty smilessssssssssssssss and patience especially the Front Office Supervisor or Manager DION who really takes good care of us. We will surely return for their hospitalities. However the room was a bit dusty, especially on the in-room safe box, headborad of the bed. The washing basin was leaking severely and makes the floor wet ( please rectify ).

Response from Jenny septiani , Reservation on 2018/2/23

Dear Valued Guest Thank you for taking time to review our property. Your comment are very much valued . We appreciate your comment regarding our hotel. We very apologized for the problem you encountered during your stay in our hotel. Where possible, We would like to talk more about your experience. so we better understand how we can improve the quality of our property and services for you and other guest. Thank you for staying with us, and we looking forward to be able to serve you again.

8/10 Good

Billy, singapore

2018/2/18

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10mins walk to golden prawn 555 and 933

The staffs is helpful. Traffic jam on 5pm onward weekend and the weather is scorching hot, even the shuttle bus couldn't reach at the BCS mall bus stop. But the shuttle bus driver make the effort to leave the bus and find us at the busstop. #appreaciate

Stayed 2 nights in Feb 2018

Response from Jenny septiani , Reservation on 2018/2/23

Dear Valued Guest Thank you for taking time to review our property. Your comment are very much valued . We appreciate your comment regarding our hotel. We very apologized for the problem you encountered during your stay in our hotel. Where possible, We would like to talk more about your experience. so we better understand how we can improve the quality of our property and services for you and other guest. Thank you for staying with us, and we looking forward to be able to serve you again.

8/10 Good

Shawn, Singapore

2018/1/7

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel in Golden City

The stay at the hotel is great overall. Just a few things that could be improved on,: no hair dryer provided (could be provided upon request perhaps), Staff didn't assist to help some of the safe boxes (I booked 6 rooms in total) and there was some early morning activity at 6am that caused my patrons to wake up - could have been a warning upon check-in. Other than that, I would recommend the hotel for its location in Golden City, general staff and accommodation as well as price.

Stayed 1 night in Jan 2018

Response from Jenny Septiani on 2018/1/8

Dear Mr. Shawn Thank you for taking time to review our property. Your comment are very much valued . We appreciate your comment regarding our hotel. Very apologized for inconvenience caused during your stay in our hotel. Where possible, We would like to talk more about your experience. so we better understand how we can improve the quality of our property and services for you and other guest. Thank you for staying with us, and we looking forward to be able to serve you again. Sincerely Jenny septiani , Reservation

8/10 Good

POH

2018/1/7

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Dec 2017

Response from Jenny Septiani on 2018/1/8

Dear Mr. Shawn Thank you for taking time to review our property. Your comment are very much valued . We appreciate your comment regarding our hotel. Very apologized for inconvenience caused during your stay in our hotel. Where possible, We would like to talk more about your experience. so we better understand how we can improve the quality of our property and services for you and other guest. Thank you for staying with us, and we looking forward to be able to serve you again. Sincerely Jenny septiani , Reservation

10/10 Excellent

salbiah, singapore

2017/12/26

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Feel like home

seriously, i feel like home, too warm welcome. Jenny pick us personally, easy access the hotel with no delay. all the staff is very kind , polite and beyond of the words to describe how kind of them especially Jenny. please give her a best credit of the kindness and we feel like sister now. also to all the staff involveat the counter during day time also the bapak who welcome us in front of the main door with heartwarming. we promise to come again...10 thumb up to all....thank you so much Jenny and all...❤❤❤❤

Stayed 1 night in Dec 2017

Response from Jenny septiani , Reservation on 2017/12/29

Dear Ms Salbiah, Thank you for taking time to review our property. Your comment are very much valued . We appreciate your comment regarding our hotel. Where possible, We would like to talk more about your experience. so we better understand how we can improve the quality of our property and services for you and other guest. Thank you for staying with us, and we looking forward to be able to serve you again. Sincerely Jenny septiani , Reservation

8/10 Good

Benjamin, Singapore

2017/12/25

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel 4/5

A good hotel but the shower always switches between cold and hot where I do not have control over the temperature. WiFi connection is stable but sometimes buggy depending on which room you got. Water activity is far away from the hotel so is a little bit inconvenient.

Stayed 2 nights in Dec 2017

Response from Jenny septiani , Reservation on 2017/12/26

Dear Mr. Benjamin Thank you for taking time to review our property. Your comment are very much valued . We appreciate your comment regarding our hotel. Where possible, We would like to talk more about your experience. so we better understand how we can improve the quality of our property and services for you and other guest. Thank you for staying with us, and we looking forward to be able to serve you again. Sincerely Jenny septiani

8/10 Good

min, singapore

2017/12/18

Liked: Cleanliness, staff & service, room comfort

Nice hotel overall

Few mins walk to golden view hotel. Facilities are shared when you stay in golden bay so that's nice. friendly staffs. Go kart is right opposite. Although surroundings is quite noisy but only stayed for a night

Stayed 1 night in Dec 2017

Response from Jenny Septiani on 2017/12/22

Thanks for your comment. We apologize for any problems you encountered during your stay. This is not a review we would like to get, but We make sure we will search for any points you specify. Where possible, We would like to talk more about your experience, so we better understand how we can improve the quality of our property and services for you and our other guests. Thank you for staying with us and we looking froward to be able to serve you again.

10/10 Excellent

Alvin

2017/12/16

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I was their with my family on the 3rd Dec to 6th Dec2017. The taxi trip from Batam Ferry Terminal to cost 80k and it quite near. The room is good and the service is excellent. The Hotel is just beside a park which has alot of fun activities like Go-Cart, Paint ball shooting, flying fox, parasailing..etc The hotel provides free shutter service to Nagoya and BCC mall which is a very important service due to their location. There are food court just beside the hotel and the lady some one also mentioned before can speak chinese. My children loves their morning breakfast which serve mee goreng. They even have eggs station which serve different type of eggs on request. Overall a very good place to stay for family because of it services and the nearby park.

Stayed 3 nights in Dec 2017

Dear Valued Guest Thank you for taking time to review our property. Your comment are very much valued . We appreciate your comment regarding our hotel. Where possible, We would like to talk more about your experience. so we better understand how we can improve the quality of our property and services for you and other guest. Thank you for staying with us, and we looking forward to be able to serve you again in your next trip. Sincerely Jenny septiani , Reservation

8/10 Good

Ben

2017/10/17

Liked: Cleanliness, staff & service, room comfort

No complaint about the hotel, it is good for the price and it is near my destination.

Stayed 1 night in Oct 2017

Dear Valued Guest Thank you for taking time to review our property. Your comment are very much valued . We appreciate your comment regarding our hotel. Where possible, We would like to talk more about your experience. so we better understand how we can improve the quality of our property and services for you and other guest. Thank you for staying with us, and we looking forward to be able to serve you again. Sincerely Jenny septiani , Reservation

8/10 Good

Bambang

2017/9/7

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good hotel for the price

Rather difficult to be found but the hotel is a new one with Oriental atmosphere and they tried to serve well.Altough the hotel.is 2 star I reckond, but it was okey, for.the PRICE I have been paid. Of course compare it wit IBIS Styles is not a match, even though noth of them I really satisfied

Stayed 1 night in Sep 2017

Dear Mr. Bambang, Thank you taking time to review our property, Your comment are very much value. We appreciate your comment regarding our customer service and ongoing upgrades. We are pleased that you are found value and hospitality during your stay. We will improve more our servicing. We look forward to seeing you in your next trip. Thank you, Jenny , Reservation

8/10 Good

Noorizan

2017/8/29

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place of stay for value deal

Staff are friendly

Stayed 1 night in Aug 2017

Dear Valued Guest,, Thank you for choosing our hotel as your second home. Jenny Septiani , Reservation

8/10 Good

Foo Wah Ben

2017/6/16

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2017

10/10 Excellent

Gadz, Philippines

2017/6/12

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place

everything is great. from the receptionist, driver, food, location and everything

Stayed 1 night in Jun 2017

Dear Valued Guest Thank you for taking the time to provide our property reviews. Your comment is very meaningful. We appreciate your comments regarding our services as well as ongoing improvements. Our staff has been trained to provide the best customer service and we are very pleased to know that you feel our hospitality during your stay. We hope this review will help you in your next trip. We looking forward for give you a better service. Sincerely, Jenny Septiani

10/10 Excellent

Daniel, Singapore

2017/5/9

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

I thought I was conned...When I went online it states "Golden View Hotel" the hotel I always wanted to try out but the link went to Golden Bay. I can say it was a blessing in disguise. I did stay at the golden view a few days later but it was no better than Golden Bay. Golden view had poor Wi-Fi connection compared to Golden Bay.. Both hotels incidentally are under the same management. The plus is the location for those who wish to have a quiet night rest. It may be a little way off from the city but they do have free shuttle running to shopping centers and Batam City Center ferry terminal. What I like is the food at the food court which is really cheap and great. Do not get fooled by the look of it. They do not display food in their stalls due to health and hygiene reasons. They are frightened of guest getting food poisoning and thus kept food in ice boxes and fridges. Just walk in and asked for the menus or approach the stall and ask Seafood, BBQ, Beers you name it they have it. Sping rolls, fried fish, BBQ fish, Deep fried shrimps with butter or cereals and satay are my favorites If you need assistance ask the food-court manager "Nengsi" she will assist you. What's more you have free Kareoke.. I spent 3 nights having my dinner at the food court.....

10/10 Excellent

Daniel, Singapore

2017/5/8

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Always wanted tothe try Golden View and when I saw it on Expedia I was trying to book it but the link kept going to Golden Bay Hotel...I thot I was conned but I guess it was a blessing in disguise. Stay 4 days at the hotel and it was fantastic.WI_FI was good....Food great. What really impressed me was the food court named "Geylanf Food Court" next to the hotel...Many still do not know about it and if you walk in to it do not get fooled by it appearance and no food on display cabinet of the stalls. They do not display any food items for fear of contamination. Weather is hot and and food on display will turned and caused food poisoning. All food are kept in the fridge for safety and health concern of all customers.... Ask and they will show you the menus.....Price is really cheap and the food is one of the best and if you want to sing there is a kareoke stage for you show off your talent for free..... Need any assistance the manager of the food court is really helpful.

8/10 Good

Vish, SG

2017/5/7

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had a nice stay there.. no complaints.. Staffs were friendly... Though most of them are unable to talk in English they try to help you on information

8/10 Good

HUAN LIN

2017/5/2

Liked: Cleanliness, property conditions & facilities

Charged for a buket of ICE

It was out of the way ~~ but hotel is good and new !! I was charged USD 2 for a bucket of ICE ~~

Dear Huan Lin, Thanks for your comment. We apologize for any problems you encountered during your stay. This is not the review we want to get, but we will return every point you specify. If you wish, we would like to talk more about your experience, so we better understand how we can improve the quality and our service for you and our other guests. Thank you for staying with us and we look forward to being able serving you again. Sincerely, Jenny Reservation

10/10 Excellent

Muhammad

2017/4/17

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two Thumbs Up

Good and affordable! Staffs all were amazing! Very helpful wherever I face difficulty.

Dear Muhammad , Thanks for your comment. We apologize for any problems you encountered during your stay. This is not the review we want to get, but we will return every point you specify. If you wish, we would like to talk more about your experience, so we better understand how we can improve the quality and our service for you and our other guests. Thank you for staying with us and we look forward to being able serving you again. Sincerely, Jenny Reservation

2/10 Terrible

Verified traveler

2020/2/6

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

網上環境照片跟現場實況相距甚遠，不建議入住

網上環境照片跟現場實況相距甚遠，房間內傢俱、物品均破舊不堪，浴巾很骯髒，浴室備品全都沒補，也沒提供吹風機。飯店雖有免費接駁巴士，但需提早預訂，櫃檯人員不會主動說明及告知提醒。

Stayed 1 night in Dec 2019

6/10 Okay

jungmi

2017/8/21

Liked: Staff & service, property conditions & facilities, room comfort

바퀴벌레 ㅠㅜ

호텔직원 매우 친절하고 시설 좋습니다 다만 마지막 투숙때 어른 엄지손가락만한 바퀴벌레에 기겁햇네여 ㅠ 제 인생에서 본 가장 큰 바퀴였습니다 ㅠ 짐정리하다가 튀어나온거라 제 라기지와 짐을 헤집고 다녀 한국오자마자 소독했네요 ㅠㅠ

Stayed 1 night in Aug 2017

Dear Ms. JungmI Lee Thank you for your comment We apologized for any problem you encountered during your stay in our hotel. This is not a review we would like to get , but we make sure we will search for any point you specify. Where possible, we would like to talk more about your experience. So we better understand how we can improve the quality of our property and service for you and other guest. Thank you for staying with us and we looking forward to be able to serve you again Sincerely Jenny Septiani, Reservation

Members save 10% or more on over 100,000 hotels worldwide when you’re signed in

Reviews of The Golden Bay Hotel Batam

Reviews

Good

7.6/10

8.0/10

4.6/10

7.0/10

Reviews

6/10 Okay

Azura

Azura

8/10 Good

Verified traveler

Verified traveler

8/10 Good

Verified traveler

Verified traveler

2/10 Terrible

Verified traveler

Verified traveler

8/10 Good

RONNIE, SG

RONNIE

10/10 Excellent

Matt

Great value hotel.

Matt

2/10 Terrible

Verified traveler

Verified traveler

6/10 Okay

Lynn, singapore

Lynn

10/10 Excellent

Ayang

Ayang

10/10 Excellent

CLEMENT

Very Friendly Staff

CLEMENT

2/10 Terrible

lynn, Singapore

lynn

10/10 Excellent

Chia

Super good

Chia

10/10 Excellent

Kugan

Kugan

10/10 Excellent

Didier

Didier

6/10 Okay

Verified traveler

Chesp hotel with no frills

Verified traveler

6/10 Okay

Lynn, Singapore

Hot water not consistent

Lynn

10/10 Excellent

mikael, singapore

Nice comfortable hotel

mikael

10/10 Excellent

Yuet Wah

Value for money with best services

Yuet Wah

4/10 Poor

Shan, Singapore

Could be better

Shan

8/10 Good

Enik

Nice hotel

Enik

8/10 Good

Judy