Grand Eska Hotel & Suite 提供免費吃到飽早餐、池畔酒吧和露台等設施服務,而且離Nagoya Hill 購物中心和港口灣渡輪碼頭很近。想要慰勞自己、放鬆一下嗎?不妨多加利用土耳其浴或4 個熱水浴池,也可以去做個身體去角質、熱石按摩或芳療。提供客房免費無線上網 (網速 25 Mbps 以上),隨時掌握世界大小事,還有咖啡廳和乾洗/洗衣服務等設施服務。
This was my first time staying at this property and I must say that it deserves the word 'Grand'!! All the hotel staff were really professional, friendly and always smiling with full of energy all the time.
I did face some challenges in communicating with some staff members due to language barrier as I noticed that only the front desk staff was good in English.... But this didn't cause me any issues since I used Google translator.
Even though some were not able to understand English, but still they were very eager to help and tried to communicate well.
The room that I took was very nice and comfortable but was very dark due to the dark colour scheme on walls and furniture. But it might suite to others as we all have different taste.
Breakfast buffet was OK and not that fancy.
I loved the 24x7 open Bar that serves most of the popular alcoholic drinks.
Overall, I am glad that I stayed here and later wished that I should have stayed more. Definitely, it will be my first choice on my next trip to Batam and this time I will request for bright coloured room. Cheers!!
Abhishek
於 2024 年 3 月住了 1 晚
10/10 有夠讚
Sriram
團體旅遊
2024年4月1日
喜歡:整潔度和員工素質
A nice looking and clean hotel with friendly staff. Definitely would stay here again.
Sriram
4/10 不太好
Kaith
家庭旅遊
2024年2月18日
不喜歡:整潔度、設施服務和住宿環境和硬體
We book a room for 3 persons and it said multiple beds. When we checked in, we were shocked to find that there was only one king size bed for the 3 of us. I wanted to talk to the manager regarding this issue but was told the manager was not around and we were not allowed to change room. I remembered from the photo it was a big room with bathtub but the room was so small with no wardrobe, no place to walk and no place to put our luggages. It was a very small room. The room was too small for 3 persons to stay. The condition of the room was quite bad. Flooded every time we bathe, tap leaking, showers were almost dropping off and dangerous to bathe there. I highlighted these issues to the hotel but all these issues were not rectified and we were not allowed to change room. We suffered for the 5 nights there as we were all cramped up on only 1 bed. No place to walk and to hang our clothes. Not recommended and I hope Expedia can take note of such issues. If we have known that the room is so small, I would have cancelled my reservation with grand Eska and book another hotel which offers better and bigger rooms. It was quite a disappointing experience there.
Kaith
於 2024 年 2 月住了 5 晚
10/10 有夠讚
真實旅客
2024年2月14日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2024 年 2 月住了 2 晚
2/10 很糟糕
Patrick
情侶出遊
2024年2月11日
不喜歡:住宿環境和硬體
The sink in the bathroom was so small with no space at all to put rinsing cup, toothbrush, toothpaste etc There wasn't enough space to put a bottle of hand wash so much so as after toileting, have to get body bath from the cubicle section to wash hands. There were only two hangers for hanging our clothing to air etc. Each time after housekeeping, they did not replace any toilet rolls too. There is no bench to put our luggage on to retrieve clothes etc. As for the lifts, the button to keep the doors open when exiting do not seem to be working well so much so that the doors closed within a minute after we were in the process of moving out of the lift. This happened multiple times already. The chair in the room also has a leg that is a bit loose which is dangerous if it falls out one day and can cause the person sitting on it to get injured. The breakfast spread is not fantastic and both the coffee and tea has a very strong smell too. The hotel lobbies and room itself also has a very strong smell when we first checked in. Eg like musty smell?
Patrick
於 2024 年 2 月住了 3 晚
4/10 不太好
kenny
家庭旅遊, 親子旅遊
2024年1月3日
喜歡:員工素質
不喜歡:整潔度和設施服務
Bad experience as a family getaway hotel.
Room dirty. Pillow smelly. Many silver fish on the wall. Room smell mouldy but the staff managed to get us new room only the next day. This causes us to have flu and headache for the rest of the days.
Breakfast varieties limited.
Lift seems like going to breakdown.
Guess the only pleasant thing is that the staffs are polite.
Overall not recommended.
kenny
6/10 一般般
Terry
2023年12月25日
Terry
於 2023 年 12 月住了 2 晚
8/10 不錯哦
Ernie
情侶出遊
2023年12月19日
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
Corridors claustrophobically narrow, the room was tiny. However the main issue was the design of the toilet. Completely impractical. Long toilet with no extractor fan or ventilation. Shower stall at one end, and the only towel rack at the far end over the toilet bowl. No hooks or anything for your towel when showering. Have to walk to the other end to retrieve. The shower stall glass is also woefully inadequate. Simply too narrow to stop more than half the spray deluging the toilet floor.
Staff were well trained and polite. Also offered transport to us as needed. When we checked out, their drivers were out, so they called a Grab car to the harbour for us. Very nice touch