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My experience at this hotel was very terrible.
They hide clauses and do not disclose it on Expedia. Here are many.
1. They are totally rude and don't respect customers.
2. They asking deposit for roomkey(Cash, passport, working Id card or secure documents). They do not accept it by online eithor in cash (only Indonasian Rupeea) or your sensitive documents.
If a person dont have cash they not accept other currencies and will not allow to check-in.
3. You can not smoke inside the room you have to pay 35 USD.
4. The room is very small and has a smelling area.
5. At 4:15, the Room was not ready, and had to wait outside.
I'll not gonna consider this hotel, especially at this price range and not suggested anybody.
Please select another good hotel in this price range. Happy stay.
This hotel is a decent hotel and opposite is Nogaya food court which has a lot of food like A2. Its convienent to find food or have a chill .
The breakfast was not fantastic but can fill your stomach. The pool is very small, maybe just nice for 8 children to dip in water.
During the check out, i didnt know my dad in law dirted the bedsheets with some stains as his piles burst. The counter service man asked me to go back when i already walked out of the hotel and asked me to pay $20 sing to compensate. Is it up to them to say a price? i was rushing off and it just slipped off my mind to questioned him for black and white or a receipt. He simply say 20 0000 when my hsnds was still holding 2 pieces of 100000 that he returned me as deposit. Will he really put this into the hotel's account? Bedsheets can be washed isnt it? $20 in Indonesia for washing ? In Sing, if i send to Self laundry will cost me less than $10.
I booked 4 rooms and they arranged 2 rooms for smoking and 2 rooms for non smoking. There are 2 lights in 2 rooms couldnt off so i have to use towel to cover. Aircon temperature couldnt be adjusted.
For the price paid, i would not complain about the quality. basic needs are all met.
just be prepared that hotel is quite old, hence, many equipment, furniture are not in the best state.
however, room is clean, sheets are clean, bath towels smell great.
Good location and breakfast. Warm friendly service.
Steven
Stayed 3 nights in Dec 2019
8/10 Good
Charlotte
Traveled with partner
2019/11/22
Liked: Cleanliness, staff & service
The hotel is near to Nagoya citywalk, Nagoya Hill Shopping Mall and BCS. If they hotel can improve on their housekeeping even better. Slight musty smell in room.
Charlotte
Stayed 2 nights in Nov 2019
10/10 Excellent
Chinadoll3k
Traveled with family and small children
2019/11/17
Liked: Cleanliness, staff & service, amenities
Very spacious and comes with full amenities. The whirlpool wasn’t working though and the door latch was broken.
No Cleanliness,
Lift Not working,
No Spacious Rooms,
Very Dirty Environment,
Breakfast under the Sun.
Not near to Any Shopping Malls and always depends Taxi Service (Additional Pay).
Very Narrow Cubicle Shower.
Just Imagine, if you Pay for 4-5 Star Hotel Room Rent and you get the above.
If they could upkeep the room condition that would be great. Room and towels have musty moldy smell, sheets and pillows have stains and room furnitures rundown. This is not my 1st time staying but I hope the hotel could do some maintenance.
Charlotte
Stayed 2 nights in Sep 2019
8/10 Good
Verified traveler
Traveled with family
2019/8/13
Liked: Cleanliness, staff & service
Staff are friendly. Speedy check-in.
Only thing is the inclusive breakfast, need to find your own seat, must wait for seat.. When we arrive the cafe, most food are empty. Food and spread was so so..
The room 801 which I stayed for 2 nights overall seems fine. But it need some maintenance, wallpapers has stains (looks like blood stain), curtains are dusty when drawn, soundproofing is bad. I have water seeping in when its raining outside. Towels always have a weird stench. If the hotel could do some refurbish n upkeep with the house cleaning it will be perfect.
1St time staying biz hotel, to my surprise, everything is up to standard. Staff helpful, room clean, good variety of breakfast. Definitely will stay at this hotel when go batam
Leon
Stayed 1 night in Nov 2018
8/10 Good
Nurhidayah
2018/11/25
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
2D1N Batam tour
Some of the things in room are not well maintained. Corridor still dark during day, should turn on light instead save the light.
Overall still satisfied,