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"Initially, I was staying under another reservation and the rooms on the 6th floor were fine. I eventually got my own room on the 3rd floor, which looks like it was the worst room in hotel. The side tables were full of dust, looks like the room wasn't used or dusted in ages. The safety lock was broken off, I had to put a chair under the door handle to feel safe. The body wash holder in the bathroom was broken and the grout in-between the tiles in the shower was brown. The corridor was mostly dark and sometimes the light didn't come on until I got towards the elevator. I don't know if I pissed off the wrong person or something, but they gave me this crappy room. The breakfast was great though, especially the fresh fruits."

"Great Hotel , great breakfast. Too bad Concierge at night shift not kind at all. The rest of the crew excellent "

"Yes"

"Pool was out of service and this was not communicated proactively prior to booking. Booked hotel for that reason. Fixtures in shower were lose. "

"I’ve stayed many times and Inreturn because the staff goes above and beyond. The employees work damn hard, so just be cool and be down to earth and be generous. Don’t be a greedy gringo or a cudo Colombian. Be thankful for what you have and if you tip each employee who goes above and beyond to assist you, you’ll realize that any generosity is appreciated, especially in a country with such small middle class and large wealth gap. Just be a good person and tip $10-$50 pesos at least once during your stay to each employee assisting you and you’ll be surprised how much more you’ll enjoy your stay at the NH. I’ve stayed at all the 5 stars in BAQ and the service iat the NH is among the best. Make sure you take care of the receptionists since they rarely receive tips, and just be friendly. "

"Staff was very friendly, the food was delicious and location of the property was central to everything. Getting around in taxi was very easy and located just outside of the hotel."

"Staff not friendly. 2 people at the front desk on a fully booked hotel. Lunch lines to check in."

"Was great experience feom bellman to housekeeping its amazing great job restaurante are amazing employees great food "

"Fantastic"