Hi, Dean! A big thank you for your review.It's awesome to hear that our accommodation met your expectations and you found it to be a good value. We're all about providing a comfortable and affordable stay, so your 100% satisfaction with room cleanliness certainly brings smiles to our team! However, I'm sorry to hear about the hiccup with the after-hours check-in. It's not the first impression we aim to give, but I'm glad to hear that our out-of-hours team was able to assist you promptly. We always strive to ensure our guests have smooth sailing from the get-go!We hope to welcome you back.Best wishes,Ona Living Barcelona

Hello Laxmi, Thank you for sharing this feedback about your recent stay.We're thrilled to hear that our location made your trips to Barcelona's main attractions a breeze and that you had plenty of towels and clean sheets for your family. Regarding the fridge door issue, we'll definitely look into that to ensure everything's in tip-top shape for our guests. We're all about living and using the space, but we do like to keep it as perfect as possible for everyone!It's great to know you found our late check-in instructions clear and easy to follow, and that you'd consider staying with us again on your next visit to Barcelona.It would be great to welcome you back for an even better stay.All the best,Ona Living Barcelona

Hi Jolanta,Thanks for taking the time to review your visit.It's fantastic to hear that you found our hotel to be the perfect spot for your family getaway.We hope you'll pop by and stay with us another time.Take care,Ona Living Barcelona

Hello, Luis! Thank you for choosing to stay with us.It's fantastic to hear that you found our rooms comfortable and spacious, creating a cozy atmosphere for your stay. We're especially proud of our team for swiftly handling the cigarette smell you encountered, ensuring your comfort by relocating you to another room. Plus, it's a real bonus to hear you benefited from the two free parking spaces, we know how tricky city parking can be!We're sorry to hear about the cigarette smell in your room, but glad we could resolve it quickly for you.Come back soon!Take care,Ona Living Barcelona

Hello Elise, Thank you for positively reviewing your visit.It's fantastic to hear you found our apartments to be lovely, clean, and secure - just like we pride ourselves on maintaining! Our team is beaming knowing they were helpful during your stay; it's truly what we aim for. Plus, hearing that you found great value in your stay with us is the cherry on top!We're thrilled that overall you had a positive experience and appreciated the amenities we provide. It's guests like you that make our job a pleasure!We all hope to see you again on your next visit.Take care,Ona Living Barcelona

Hi Ivana,Thanks for taking a moment to review your stay.We value the opportunity to address any concerns and improve our services. We are sorry to hear about your difficulties with the check-in process and the power outage.Regarding the check-in process, I understand that manually entering all your information due to the passport scanner not functioning properly must have been frustrating, and I apologize for any inconvenience caused. Rest assured, we are constantly striving to streamline our procedures to ensure a smoother experience for our guests.As for the power outage incident, we have comprehensive measures in place to prevent such incidents, and we sincerely regret any inconvenience caused by this unforeseen circumstance. Our team is diligently working to investigate the root cause of the outage and implement necessary improvements to prevent it from happening in the future.Regarding your attempt to reach out to our emergency line, our Head of Reception, has thoroughly reviewed our records and unfortunately could not locate any correspondence from your end. Nevertheless, we have reached out to you via email to gather more details about your experience and ensure that any outstanding issues are addressed promptly.Furthermore, I would like to address your concerns about the lack of assistance during the power outage. Our team is trained to handle emergencies promptly and efficiently, and can assure you that we take such situations very seriously. We have a designated landline for emergencies, which is communicated in our late arrival instructions and available in the booklet provided in all apartments' dining areas.Please know that your feedback is invaluable to us, and we are committed to using it to improve our services and prevent similar issues from occurring in the future. We sincerely hope that you will give us another opportunity to exceed your expectations and provide you with the exceptional experience that you deserve.We hope to welcome you back for an improved experience. All the best,Ona Living Barcelona

Hi Jumel,Your glowing review just brightened our day. Thank you!We're thrilled to hear that our customer service hit the mark for you and that you found the amenities to be a good value. It's our goal to ensure every guest enjoys a comfortable and pleasant stay, so knowing that we've achieved that with the room cleanliness and hotel condition is fantastic news. Our team works hard to maintain our facilities and provide the best possible experience, so your high rating for the hotel condition truly means a lot to us.We all hope to see you again on your next visit.Take care,Ona Living Barcelona

Hi there Zoila! Your kind words are music to our ears Thanks for the review.It's super to hear that our location was perfect for your needs. We're thrilled that Montserrat, our receptionist, left such a positive impression on you. Our team is committed to providing a warm welcome and helpful service, so it's great to know we hit the mark for you. Thanks for highlighting the cleanliness and condition of our hotel – we take pride in maintaining a tidy and comfortable environment for our guests.See you again soon.Take care,Ona Living Barcelona

Dear Muhammad Azam,We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We can't wait to see you again.All the best,Ona Living Barcelona

Hi Sofoklis,A big thank you for your review. We truly appreciate it!It's fantastic to hear that our convenient location next to transport links and shopping opportunities added to the enjoyment of your stay. We're all about providing a great base for exploring the city and making sure you've got everything you need right on your doorstep. On the flip side, I'm really sorry to hear about the elevator issue. While it's a rare hiccup, we're looking into it to ensure it doesn't become a recurring theme. Our guests' comfort is top priority, and we definitely don't want anyone mastering the stairs unless they're training for a marathon!We hope to see you again for an even better experience. Cheers,Ona Living Barcelona

Hi there Monika! Your kind words are music to our ears Thanks for the review.It's great to hear that the check-in process was smooth and that our team was able to assist you, especially with storing your luggage before your room was ready. We're also thrilled that you found the apartment spacious for your family and appreciated the cleanliness. It sounds like our location right across from the shopping mall added convenience to your stay, which is fantastic! Regarding the bathroom, while we aim to maintain a modern standard throughout our apartments, we'll be sure to consider your feedback for future updates. Remember, our team is always ready to help make your stay as comfortable as possible!We'd love to welcome you back for another great stay!Cheers,Ona Living Barcelona

Hi there, Your kind words are music to our ears Thanks for the review.It was a pleasure to have you stay with us, and we greatly appreciate your nice words regarding our team members. We will always go that 'extra mile' to ensure your expectations are met!Thank you for also noting our convenient location; we hope this helped you make the most of your time here in L'Hospitalet de Llobregat.Thanks again!Until next time,Ona Living Barcelona

Hello Marko! Thanks for your feedback - we're all ears hereIt's disheartening to hear about the noise from traffic; our central location does mean that the hustle and bustle of the city are right on our doorstep.We strive to maintain our property in top shape, and your feedback regarding the bathroom has been noted for further review and action. We're always looking for ways to enhance our guest experience and your comments are invaluable in this process.We hope to welcome you back for another visit. All the best,

Dear David,Thank you for taking the time to share your feedback.We're thrilled to hear that you had a great stay with us and found our reception staff to be exceptionally helpful. Our team always strives to provide the best experience for our guests, and it's wonderful to know that we were able to meet your expectations.We would love to welcome you back in the future. Very best wishes,Ona Living Barcelona

¡Hola!Gracias por tomarte el tiempo de escribirnos.Nos alegra que te hayas sentido a gusto en nuestras instalaciones.Esperamos volver a darte la bienvenida.¡Hasta pronto!Ona Living Barcelona

Hi there, Your kind words are music to our ears Thanks for the review.We're thrilled to hear that our location was convenient for you and that you found everything you needed for your stay. It's great to know that our receptionist made a positive impression with their big smile! Thanks again!Until next time,Ona Living Barcelona

Hi there Brenda! Your kind words are music to our ears Thanks for the review.We're thrilled to hear that you found our hotel a nice place to rest and recharge. It's great that you appreciated our convenient location near the metro stop and the best paella spot you've found so far! It would be great to welcome you back.All the best,Ona Living Barcelona

Hi there Andy! We're over the moon with your brilliant review Thanks for your kind words.We're thrilled to hear that our staff was helpful during your stay and that you found our location convenient for your weekend getaway. It's great to know that you enjoyed the cleanliness of the room and the amenities provided.We hope you had a fantastic time exploring Barcelona and that you made some amazing memories during your visit. We all hope to see you again on your next visit.Take care,Ona Living Barcelona

Hi there Florencia! It’s great to receive such positive feedback Thanks for taking the time to share.We're thrilled to hear that you had a lovely time at Ona Living Barcelona and found our apartments clean and comfortable. It's great to know that our location was convenient for you, with easy access to both the airport and the city center. We're also glad that Montserrat's professionalism and warmth made your stay even better!See you again soon.Take care,Ona Living Barcelona

Hi Atul,Thanks for taking the time to share your experience with us.We're glad to hear that you appreciated our convenient location and the kindness of Montserrat at the reception. It's always great to have a friendly face to help you out during your stay!However, we're sorry to hear about the issues you encountered in your apartment. Our reception hours are from 9:00 a.m. to 5:00 p.m. on weekdays, and we're always available to assist with any concerns during those hours. For guests staying with us for a minimum of 4 nights, we take the opportunity to inform them personally at the reception about our daily cleaning routine and the scheduled towel and linen changes, tailored to the length of their stay. To respect your privacy and preferences, we kindly request that if you use the "do not disturb" sign, our cleaning staff will refrain from performing any room touch-up during that time. All of our apartments come fully equipped with the same cooking utensils, and we take great care in ensuring that nothing is amiss. We are aware that some of our apartments may require maintenance, particularly in the shower areas, due to continuous use. Please rest assured that these matters have already been reported to the relevant team. We sincerely hope that these minor issues did not detract from your overall comfort, and we are committed to addressing them promptly. Your feedback is valuable in helping us enhance our guest experience.We hope you'll give us another chance to make your stay more enjoyable in the future. See you soon!Ona Living Barcelona

Hi Mark,Your glowing review just brightened our day Thank you!We're thrilled to know that you found our hotel in top-notch condition and appreciated the cleanliness of the room. Our team works hard to maintain a high standard of cleanliness and comfort for our guests, and it's great to see that it paid off during your stay.We all hope to see you again on your next visit.Take care,Ona Living Barcelona

Greetings, Muhammad! You rock for leaving us such a helpful review!We're thrilled to hear that our hotel was excellent for your small family and that you found the transport and metro convenient. It's great to know that our location made it easy for you to get around Barcelona. We appreciate your feedback about the lack of pharmacies and dining options in the area. We'll definitely take this into consideration for future improvements. In the meantime, our team is always happy to recommend nearby restaurants and pharmacies to make your stay more enjoyable.We hope to welcome you back for another visit. All the best,Ona Living Barcelona

Hi Kin Wai,We're very appreciative of you taking a moment to share your feedback with us.We are sorry to hear that you didn't find the room comfort up to your expectations. Our rooms are designed to provide a comfortable stay for our guests, and we apologize if we didn't meet your expectations in this regard.We'd love to have another chance to make your stay more enjoyable. Take care and see you soon! Ona Living Barcelona

Hello Rob,Thanks for the time you've taken to share your feedback.We're glad to hear that you liked our great location and the helpfulness of our reception team, especially Diego. Your kind words mean a lot to us and we'll be sure to pass them on.However, we're sorry to hear that the apartment didn't meet your expectations. We take cleanliness and maintenance very seriously, and we'll make sure to address the issues you mentioned.Our team is always available during reception hours to help with any concerns, and we encourage guests to reach out so we can make their stay as comfortable as possible. We appreciate your feedback and will use it to improve our services.We hope you'll have the chance to stay with us again.All the best,

Hello, Guest! We can't thank you enough for your insightful review We're thrilled to hear that you found our apartments well-equipped for long stays and that you enjoyed your time with us. Your feedback about the cooking utensils is much appreciated!We're sorry to hear about the ants and the lack of fresh towels during your stay. Our cleaning policy includes a change of bed linen and towels every 4 nights for stays of 4 nights or more. However, we understand that this might not be enough for some guests, and we'll take your feedback into consideration for future improvements. As for the ants, we'll make sure to address this issue with our maintenance team to ensure a more comfortable stay for our future guests.We hope to welcome you back for another visit. See you soon,Ona Living Barcelona

Hi there Vanessa! It’s great to receive such positive feedback Thanks for taking the time to share.We're thrilled to hear that our location was convenient for you and your family, being close to the airport, Sagrada Familia, and the shopping center. It's great to know that you found our apartment clean and our staff helpful. We appreciate your feedback on the air-conditioning, and we'll definitely look into it to ensure a more comfortable stay for our future guests.We're glad that we could accommodate your family's needs by providing an extra single fold-up bed for your son. Your kind words mean a lot to us, and we're happy that you had a pleasant stay.We all hope to see you again on your next visit.Take care,Ona Living Barcelona

Hi there Maria!It’s great to receive such positive feedback Thanks for taking the time to share.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It is also rewarding to know that you found our location ideal for your needs.Our entire team sincerely appreciates your kind words. We work hard to deliver an exceptional guest experience, and such positive feedback acts as motivation for our team members to continue providing excellent service.We'd love to welcome you back for another great stay!Cheers,Ona Living Barcelona

Hi there, Marzella, It’s great to receive such positive feedback Thanks for taking the time to share.It's a boost for us every time we receive positive comments such as yours. Thank you for mentioning the convenient transport options on our doorstep.We're very pleased to know we met the high standards expected of us.It would be great to welcome you back.All the best,Ona Living Barcelona

Hi Kathleen,Thanks for taking a minute to rate us.We regret that not everything was to your satisfaction and would appreciate it if you could provide us with some more information.We're hoping for the chance of welcoming you back soon.Cheers,Ona Living Barcelona

Hi there,Craig! Your review made our day, thank you!We regret we were not able to meet all your requirements. We would certainly like to learn more about that in a private message.We hope to welcome you back.See you soon!Ona Living Barcelona

Hi Craig,Thanks for sharing your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you soon.Cheers,Ona Living Barcelona

Greetings, Raymond! You rock for leaving us such a helpful review!We are so pleased that you loved our convenient location. We are sorry to hear of the issue you mention; please know, we have taken note of your comments and will certainly consider them, feedback such as yours helps us to identify areas we can improve.We hope to welcome you back for another visit. All the best,Ona Living Barcelona

Hi there, Steven! Your review made our day, thank you!We are delighted to know that you had a pleasant stay and appreciated our convenient location.Moreover, we take pride in catering to our guests’ needs the best way we can, and appreciate your kind words, we will be sure to share your feedback with the breakfast team.However, we are very sorry to hear that you experienced a noise disturbance. Please do not hesitate in making our reception team aware of any concerns so that we may have these addressed at the time.Furthermore, we have not had any reports of issues with our online services, however, we will be looking into this. Our reception team are reachable 24/7 in case of any problems.We hope to welcome you back for another visit. See you soon,Ona Living Barcelona

Hi there,Muhammed, We're really disappointed to hear that we didn't meet your expectations.We apologize for the inconvenience you faced regarding the room temperature and cleanliness. We'll make sure to address these concerns with our housekeeping team.We're sorry to hear about the issues with the safe, toiletries, hangers, TV, and shower. We appreciate your feedback and will work on improving these aspects. Regarding the internet, we usually have a stable connection, but we understand how frustrating it can be when it doesn't work as expected. We'll look into this matter to ensure a better experience for our future guests.We apologize for any inconvenience caused by our reception staff, and we'll make sure to address this issue as well. We always strive to provide excellent customer service, and your feedback helps us improve.Hope to see you with us again.Take care,Ona Living Barcelona

Cześć!,Cieszymy się, że tak szybko możemy się ponownie słyszeć!Cieszymy się, że doceniłeś naszą lokalizację oraz bliskość do komunikacji miejskiej. Faktycznie, metro i autobusy są tuż obok, co ułatwia zwiedzanie Barcelony. Miło słyszeć również, że internet działał bez zarzutu podczas Twojego pobytu.Pozdrawiamy gorąco z całym zespołem!Ona Living Barcelona

Hello!Thank you for your stars! We are very glad that you enjoyed your stay with us. We work every day to improve and provide the best service. Your review makes us happy, because it means that we are achieving it.Greetings!

Dear Rachel,We appreciate your sharing your opinion about your experience at our hotel. We are sorry that we did not meet all your expectations. The satisfaction of our clients is our main goal. We work daily to fulfill it.We regret that you did not find our location convenient for your purposes. However, we hope that you have been able to take advantage of the excellent transport links conveniently located near the hotel.We hope to have the opportunity to host you again soon.All the best,ONA LIVINGGuest Experience Ona Hotels

Hello Marcin,We love reading opinions like yours! Our maximum objective is your well-being. We are happy to see that your stay was great and that you would return with us! There is no greater satisfaction than knowing that we have achieved what we were looking for :)We hope to see you again soon.All the best,ONA LIVINGGuest Experience Hotels Ona

Hello Alisha,We love reading opinions like yours! Our maximum objective is your well-being. We are happy to see that your stay was great and that you would return with us! There is no greater satisfaction than knowing that we have achieved what we were looking for :)We hope to see you again soon.All the best,Ona LivingGuest Experience Hotels Ona

We appreciate your review. Knowing that our guests have had a wonderful stay with us makes us very happy.

We love reading opinions like yours! Our ultimate goal is your well-being. We are happy to see that your getaway was great and that you would return with us, there is no greater satisfaction than knowing we have achieved what we were looking for :) Regards, we want to see you soon!

Dear lpmcwill, Thank you very much for your time writing this review. We are sure the information given will be of much help to many futre guest. We are looking forward to host you again. Sincerely,