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Reviews of Holiday Inn Express Barcelona City 22@, an IHG Hotel

3 out of 5
Holiday Inn Express Barcelona City 22@, an IHG Hotel
Pallars 203, Barcelona

Reviews

8.4

Very Good

Rating 10 - Excellent. 427 out of 1002 reviews" "
Rating 8 - Good. 413 out of 1002 reviews" "
Rating 6 - Okay. 103 out of 1002 reviews" "
Rating 4 - Poor. 36 out of 1002 reviews" "
Rating 2 - Terrible. 23 out of 1002 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Febronia, Inglewood

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have an amazing breakfast and the staff is very friendly & helpful.
Stayed 5 nights in Apr 2024

10/10 Excellent

Iryna

Nice hotel
Stayed 4 nights in Dec 2023

8/10 Good

MUYINATU

Stayed 2 nights in Feb 2024

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Mar 2024

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Katherine, Ashford

Stayed 2 nights in Feb 2024

4/10 Poor

Mohammad

Stayed 1 night in Jan 2024

10/10 Excellent

Gustavo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Maylene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Nupur

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, awesome breakfast
Stayed 1 night in Jan 2024

10/10 Excellent

Liliya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Wojciech

Stayed 3 nights in Dec 2023

10/10 Excellent

Tomasz

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Friendly staff and good breakfast
Stayed 3 nights in Nov 2023

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ for the staff
The staff are excellent, very courteous and professional. The breakfast had great choices and location is convenient to restaurants and subway.
Stayed 2 nights in Nov 2023

10/10 Excellent

Diane

Stayed 1 night in Nov 2023

10/10 Excellent

Cecilia Margarita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent placement
Stayed 2 nights in Oct 2023

8/10 Good

Victoria

Stayed 1 night in Oct 2023

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay!
Staffs at reception and in restaurant were very friendly and helpful. Nice breakfast and well managed even though it is very busy. Great location.
Stayed 4 nights in Oct 2023

8/10 Good

Roland

Traveled with family
Liked: Amenities
Some of the night staff was very helpful in lending me a electrical adapter to charge my phone. Much appreciated. The corridor carpet need a significant uplift
Stayed 2 nights in Oct 2023

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast choices were good and varied. We were able to walk nearby for dinner choices and shop for a few items in a nearby stores.
Stayed 2 nights in Oct 2023

6/10 Okay

Jenny

Liked: Staff & service, property conditions & facilities, room comfort
El hotel en general muy bien, solo que el olor a cañería por el baño es incómodo. También tuve lío al bañarme con agua caliente porque por alguna razón se estaba inundando la habitación del lado y la experiencia no fue agradable.
Stayed 2 nights in Oct 2023
Response from Carme on 2023/10/19
Apreciada Sra. Jenny,Muchas gracias por sus comentarios que hacen referencia a la reciente estancia en nuestro hotel.Todos los comentarios son muy importantes para nosotros y nos lo tomamos muy en serio ya que nos ayudan a mejorar y evitar posibles incidencias.Lamentamos mucho el olor que comenta de la tubería del baño y también el incidente que sufrió al bañarse.Nuestro departamento de mantenimiento ha podido verificar la habitación y realizar las operaciones necesarias para poder solventarlo.Le pedimos disculpas por las molestias que todo ello le haya podido causar y esperamos poder volver a verla en cualquiera de nuestros hoteles de IHG.Gracias y saludos,Carme TrullolsGuest Service Manager

10/10 Excellent

Melvin

Stayed 2 nights in Oct 2023

4/10 Poor

Naresh

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff need rigorous customer service training
Stayed 1 night in Oct 2023

6/10 Okay

Shiraz

Good location in proximity to the beach and restaurants. Housekeeping and general cleanliness is an issue. Rooms were not cleaned properly. We had to ask twice to get us clean mugs and spoons because they had not been cleaned.
Stayed 3 nights in Sep 2023
Response from Mariana Barletta GSM on 2023/9/29
Dear Mr Shiraz;Thank you for taking the time to tell us about your experience at Holiday Inn Express BARCELONA - CITY 22@.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly .

4/10 Poor

Maka

Traveled with family
I get the handicap room for some reason. I asked to changed but they say they’re fully booked so i stayed there. The toilet was terrible hi and was so uncomfortable for me and my husband. The pillows and bed was hard like a rack. The sink and bathroom was really uncomfortable for us. Breakfast was fine but very busy. To get the coffee you need to stay online. Location was ok
Stayed 4 nights in Sep 2023
Response from Mariana Barletta GSM on 2023/9/29
Dear Miss Maka;Thank you for taking the time to tell us about your experience at Holiday Inn Express BARCELONA - CITY 22@.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly .

8/10 Good

Diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good explaining how to get around. Clean and comfortable rooms
Stayed 3 nights in Sep 2023

10/10 Excellent

Alexa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very good breakfast! Rooms are a bit small to accommodate 4 people, but they are clean and quiet.
Stayed 7 nights in Sep 2023

6/10 Okay

CARLYN

Traveled with family
We had reservations for three in the room, yet they consistently only gave us towels and cups for two people couldn’t answer questions about taxes. It was just an average place.
Stayed 2 nights in Sep 2023

2/10 Terrible

CHRISTIAN

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GSM on 2023/9/17
Dear Christian;Thank you for taking the time to tell us about your experience at Holiday Inn Express BARCELONA - CITY 22@.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 0034 934338400 or express.barcelonacity@continentalhotels.eu.Mariana Barletta

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a quick break
Nice base for a quick break. Very clean, friendly staff . Hotel well located for both beach and city
Stayed 2 nights in Sep 2023

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Area is a bit sketchy after dark.
Stayed 4 nights in Aug 2023

10/10 Excellent

Tigist

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly
All employees were so friendly and helpful. All eager to help which is so helpful when travelling with children.
Stayed 3 nights in Aug 2023

6/10 Okay

Chi Ying

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Air conditioning is noisy and we couldn't sleep well at night. The shower water is too hot and unable to adjust to min hot water. No fitness room.
Stayed 3 nights in Aug 2023

8/10 Good

Connie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is okay, except that not many taxis around the hotel.
Stayed 4 nights in Aug 2023

8/10 Good

Emmanuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to many restaurants and beach.
Stayed 1 night in Aug 2023

10/10 Excellent

Jeremie

Stayed 2 nights in Aug 2023

6/10 Okay

AMMAR

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Close to the airport . Below average. Good for a night. Breakfast buffet includes but very busy and fast
Stayed 5 nights in Aug 2023

8/10 Good

Jessica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good.
Stayed 3 nights in Aug 2023

10/10 Excellent

Yun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Rani

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Highly recommended
Accessible to transportation, beach, safe & quiet location & accessible to supermarket and outside dinning. Staff very friendly & attentive to your needs. Highly recommended!!!
Stayed 3 nights in Aug 2023

4/10 Poor

marco, onalaska

Disliked: Amenities
The beds are absolutely terrible. Staff very unfriendly.
Stayed 2 nights in Aug 2023
Response from Carme on 2023/8/11
Dear Mr. Marco,Thank you for your comments regarding your recent stay. All of them are very important for us and help us to improve our service.We are very surprised by the comments that refer to our staff and we would like if you could give us more information about what happened to prevent this situation from happening again.We will check your room with our maintenance staff in case there is any incident with the beds to resolve it.Thank you again for your feedback and we hope to see you again at any of our IHG hotels.Best Regards,Carme TrullolsGuest Service Manager

8/10 Good

catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a better common area
Stayed 10 nights in Jul 2023

10/10 Excellent

Stephen

Stayed 1 night in Aug 2023

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities
Very good value, good breakfast, friendly staff, clean rooms, nice area around.

10/10 Excellent

Vladimir, Albany

Traveled with family
Liked: Amenities
Pleasant stay for three nights. Staff was very helpful and friendly
Stayed 3 nights in Aug 2023

10/10 Excellent

Juan

Stayed 1 night in Aug 2023

8/10 Good

Robbie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Greet place ti stay while travelling
Stayed 1 night in Jul 2023

10/10 Excellent

Jose

Stayed 3 nights in Jul 2023