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Reviews of UPAR Hotels Sukhumvit 11 Nana

3 out of 5
UPAR Hotels Sukhumvit 11 Nana
43/17 Sukhumvit Soi 11, Bangkok, Bangkok

Reviews

7.4

Good

Rating 10 - Excellent. 89 out of 426 reviews" "
Rating 8 - Good. 174 out of 426 reviews" "
Rating 6 - Okay. 98 out of 426 reviews" "
Rating 4 - Poor. 41 out of 426 reviews" "
Rating 2 - Terrible. 24 out of 426 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Safwaan

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason anyone should stay this property is the convenience of its location - everything else about UPAR Hotels was horrible to the point where we checked out a night early to go stay on the floor of a friends apartment. For starters, the staff at reception was exceptionally rude, especially the man who works the night shift. During our check in, we were treated with complete annoyance and being asked irrelevant personal questions. Our asks for extra towels and hair dryers were completely ignored during our stay. The property itself was disgusting - the cleaning staff did not clean the bathrooms at all. The showers were disgusting and the rooms had garbage in the corners. The tipping point, however, was the number of rats we saw during out 2 night stay. Due to garbage being left out on the common area floors, we saw many huge rats running around outside our rooms and fighting over garbage that was left by the cleaning staff in the open for many hours of the afternoon. Our friend who stayed on the floor below us said he heard rats running around through the walls and ceiling. To add to the above experiences, the toilet in our bathroom randomly stopped working. After a whole day out, we came back to our hotel to discover the flush was not working and were given no explanations on why and no one sent to fix it. Overall, please do not consider UPAR Hotels for your next stay. There are other hotels in the area for the same price that do not have rats running around.
Stayed 3 nights in Dec 2023
Response from Arjun on 2024/1/11
HI Safwaan, Thank you for your feedback during your stay with UPARHOTELS. We are extremely sorry to hear your experience with us. Regarding the staff we will definitely look into the same and revert back , but yes we have checked on the Rat issue but unfortunately weren't able to find any Rats within the premise. Hope to Host you again soon for a better feedback.

10/10 Excellent

Mahmut Ayberk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

AHMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and quite
clean and quite hotel nice friendly staff in the middle of the centre 7/11 24 hours supermarket open next to you massage shops and restaurants very close to you.
Stayed 3 nights in Mar 2020
Response from Smart Suites on 2020/4/1
Dear Ahmed, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
The property is situated in a strategic area. Staffs are friendly especially the front office and house keeping team.
Stayed 3 nights in Mar 2020
Response from Smart Suites on 2020/3/11
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

8/10 Good

Phil, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
A pleasant hotel, friendly staff and central location. I reccomend the street food near by
Stayed 2 nights in Jan 2020
Response from Smart Suites on 2020/3/11
Dear Phil, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were polite and especially Jack at reception - good amenities include TV n close to the action ! Thanks
Stayed 3 nights in Jan 2020
Response from Smart Suites on 2020/3/11
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, service is very friendly and great value for money
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness
Stayed 17 nights in Nov 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveler

Traveled with family
what do you want me to say!? I notified the hotel regarding the sudden death of a family member and would not be able to visit Bangkok at this time and was hoping any refund would be helpful for my situation but of cause there's no respond at all after many attempted to reach them. heartless hotel management.
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed for 3 nights could not of been any better amazing staff very friendly
Stayed 3 nights in Sep 2019
Response from Smart Suites on 2019/10/8
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Thanks for appreciating our hotel.Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay for the price, but bad location....
Stayed 1 night in Jun 2019
Response from Smart Suites on 2019/6/24
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Thanks for appreciating our hotel. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Smart Suites on 2019/6/7
Dear Rodney, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Fantastic value for money and in area if lots of dining
Stayed 1 night in Apr 2019
Response from Smart Suites on 2019/4/18
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Excellent value for the money. Clean rooms and friendly staff. Very helpful with contacting the airport when the airline lost our luggage. Will definitely stay here again on our next trip to Bangkok.
Stayed 2 nights in Mar 2019
Response from Smart Suites on 2019/3/11
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Thanks for appreciating our services. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

4/10 Poor

David, South UK

Disliked: Staff & service, property conditions & facilities
The only good thing about this hotel is the price and location. I have honestly no idea how it qualifies as three stars or where all the good reviews came from. First, the room is nothing like the pictures, is much smaller, and quite dark even with all the lights turned on. In terms of cleanliness, there weren't any major issues, but the place really did need a good dusting, particularly in the less easy to reach corners. A few parts of the room do need replacing / fixing such as the safe which had parts that would fall off it, the mirror with large black stains, and Aircon which only has one setting - arctic gale. Staff were pleasant enough but not helpful. For example when asked questions, such as good places to eat nearby, I was just told to go walk and find something - all with a big smile of course. Biggest problem by far however... the hotel is guest friendly. What that means for those unfamiliar with Bangkok is that a guest is welcome to bring other people back to their room free of charge. So I spent three nights listening to some of the ladies that Thailand is infamous for very noisily entertaining their companions until the early hours of the morning. With walls so thin, it's no wonder I didn't sleep well. So if you are looking for a hotel which does not ask questions or offer judgement this is a place for you. On the other hand if you have any class, taste or moral standards then I suggest you find someplace else.
Stayed 3 nights in Feb 2019
Response from Smart Suites on 2019/3/11
Dear David, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

4/10 Poor

Verified traveler

Stayed 3 nights in Feb 2019
Response from Smart Suites on 2019/4/18
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
One day I was locked out my room for an hour. The battery in the lock was flat. I didn't complain though. A few days later I lost the key. They charged me 1000 baht.
Stayed 22 nights in Feb 2019
Response from Smart Suites on 2019/3/11
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel for three nights to see Bangkok prior to heading south to the beaches. The hotel is slightly off the beaten path but close to night life and the BTS skytrain (5 minute walk), a 7-11 right next door and a nice supermarket 1 block away. We found it very quiet and super clean. The staff was very helpful and friendly. Couldn't ask for anymore, very good value for the money. We ended up booking it again before our flight out of Thailand.
Stayed 4 nights in Feb 2019
Response from Smart Suites on 2019/3/11
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Thanks for appreciating our hotel. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
When it was new I think it would have been beautiful. It's nice and for the price is really quite good. Few things here and there are a.bit rough but nothing major.
Stayed 2 nights in Feb 2019
Response from Smart Suites on 2019/2/13
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Thanks for appreciating our hotel. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

2/10 Terrible

Tak Wah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trouble to get back extra charged!
I paid when I booked the room online, but the hotel charged the room rent again when I checked in. Obviously the hotel made a mistake, I need to call hotels.com twice and wrote to my credit card bank to ask for help. I spent one month to get my money back!
Stayed 1 night in Jan 2019
Response from Smart Suites on 2019/2/13
Dear Tak, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. . Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

6/10 Okay

Verified traveler

Liked: Cleanliness
The room was too small, have difficult to move around, the first night I didn’t sleep comfortably because the bed covers was too short and when I asked, he told me that I am tall but the bedcover was not fitting either the bed . The following morning I complained to the manager and was given a cover which fitted my bed and I was able to sleep comfortably. No telephone in the room to communicate with reception, you have to make all your request to the reception. Otherwise our stay was okay.
Stayed 7 nights in Jan 2019
Response from Smart Suites on 2019/2/13
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rooms and friendly staff and location center in main market
Stayed 3 nights in Jan 2019
Response from Smart Suites on 2019/2/13
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Thanks for appreciating our hotel. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They overbooked my room so after a 10 hour transfer I didn’t get to stay
Stayed 2 nights in Jan 2019
Response from Smart Suites on 2019/2/13
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

10/10 Excellent

kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time I have stayed here nice and clean friendly staff all at a good price
Stayed 2 nights in Jan 2019
Response from Smart Suites on 2019/2/13
Dear Kirk, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Thanks for appreciating our hotel. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

8/10 Good

Verified traveler

Liked: Staff & service
Good place for the price in a great Soi plenty of entertainment
Stayed 10 nights in Dec 2018
Response from Smart Suites on 2019/2/13
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Thanks for appreciating our hotel. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

10/10 Excellent

Terence, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and really value for money
Stayed 3 nights in Dec 2018
Response from Smart Suites on 2019/2/13
Dear Terence, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Thanks for appreciating our hotel. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
This place was a great place to stay. Conviently located near the BTS and walking distance to a lot of places near by. The hotel was clean and lovely. The staff was incredibly helpful - Eric in particular helped us with a kurfufle surrounding our lost airline baggage. We would not have gotten it back without his help!
Stayed 4 nights in Dec 2018
Response from Smart Suites on 2018/12/26
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Thanks for appreciating our hotel. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very nice and service. Room very clean, and no noisy. The hotel beside is 7 Eleven. Very convenient.
Stayed 2 nights in Dec 2018
Response from Smart Suites on 2018/12/15
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Thanks for appreciating our hotel. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

6/10 Okay

Verified traveler

Ok in a pinch.
When we arrived at check in, there was a problem with the room we were going to be given. The staff asked us to wait, and ultimately provided a different room. Once arriving at the room, we noticed that the room needed to be updated, and the walls needed to be repainted or wallpapered. There were stains all over the walls, not just in the room, but also in the common areas as well. These stains appeared to be mostly scuff marks, but really detracted from the cleanliness. Also, the shower valve was backward from what was shown (hot was cold and cold was hot). The area is good with a mix of bars and restaurants and decent access to Nana BTS station. That being said, the photos did not represent what we received. Overall, for the price it was ok for a night or two.
Stayed 1 night in Nov 2018
Response from Smart Suites on 2018/12/15
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

8/10 Good

Verified traveler

Stayed 3 nights in Nov 2018
Response from Smart Suites on 2018/12/15
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Thanks for appreciating our hotel. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good budget hotel close to Nana station and night life. Very convenient. I didn’t catch the name of the lady at the front desk but she organized our transportation to DMK (taxi) and stored our luggage while we killed time before our flight. Very helpful.
Stayed 2 nights in Nov 2018
Response from Smart Suites on 2018/12/15
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Thanks for appreciating our hotel. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Smart Suites on 2018/10/25
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. . Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes. Thank you & we appreciate your business. Best Regards, Smart Suites Team

8/10 Good

Ali, Uk

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel close to BT's and near to all major shopping malls
Stayed 1 night in Oct 2018
Response from Smart Suites on 2018/10/19
Dear Ali, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also thanks for appreciating our hotel. And please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.Thank you & we appreciate your business. Best Regards, Smart Suites Team

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2018
Response from Smart Suites on 2018/10/19
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also thanks for appreciating our hotel. And please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes. Thank you & we appreciate your business. Best Regards, Smart Suites Team

8/10 Good

John

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2018
Response from Smart Suites on 2018/10/19
Dear John, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also thanks for appreciating our hotel. And please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes. Thank you & we appreciate your business. Best Regards, Smart Suites Team

2/10 Terrible

Soren

Disliked: Cleanliness, property conditions & facilities, room comfort
Needs upgrades
Room was a lot smaller then advertised Leaking air con on bed. Charge may way too much for me to clean bed because daughter had accident.
Stayed 6 nights in Sep 2018
Response from Smart Suites on 2018/9/24
Dear Soren, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes. Best Regards, Smart Suites Team

8/10 Good

Betty

Excellent location
The room is small and clean. The location is excellent: close to train, bus and boat. The staff is friendly. Lots of street foods.
Stayed 2 nights in Sep 2018
Response from Smart Suites on 2018/9/24
Dear Betty, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also thanks for appreciating our location. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes. Best Regards, Smart Suites Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Smart Suites on 2018/9/24
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also thanks for appreciating our hotel. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes. . Best Regards, Smart Suites Team

8/10 Good

Hilery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service staff very helpful
Stayed 2 nights in Aug 2018
Response from smart suites on 2018/8/27
Dear Hilery, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Thanks for appreciating our hotel.. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes. Best Regards, Smart Suites Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ovation it's prime in soi 11, we love a bar that's about 1/2 block away from the hotel, (Havana cafe) there is a 7/11 nexxt door for any needs and the place is clean and comfortable, which is all I ask for. Comfortable bed, nice service and overall a good experience. I will stay there again every time I feel like a night in town and dancing, to be able to walk back after party it's perfect for me.
Stayed 1 night in Jul 2018
Response from SMART SUITES on 2018/7/28
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Thanks for appreciating our hotel. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes. Thank you & we appreciate your business. Best Regards, Smart Suites Team.

4/10 Poor

Sarah, Chicago IL

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches. There was a huge roach that welcomed us to our room. The location is great and staff were friendly. The shower is not updated and we did not want to use it
Stayed 1 night in Jul 2018
Response from Smart Suites on 2018/7/28
Dear Sarah, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes. Thank you & we appreciate your business. Best Regards, Smart Suites Team.

4/10 Poor

Don, Melbourne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Noise
Construction next door meant jack hammers all day long, unable to sleep. ROOM is tired, bathroom is old and antiquated and dreadfully small. Not at all what the brochure showed.
Stayed 3 nights in Jul 2018
Response from Smart Suites on 2018/7/28
Dear Don, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes. Thank you & we appreciate your business. Best Regards, Smart Suites Team.

6/10 Okay

David John

Liked: Staff & service
Disliked: Property conditions & facilities
Very nice staff, not that smart,
Stayed 1 night in May 2018
Response from smart suites on 2018/6/21
Dear David, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok. Thank you & we appreciate your business. Best Regards, Smart Suites Team.

10/10 Excellent

NICHOLAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for the price!
My 5 nights at Smart Suites were nice and hard to beat for the price. The room was a little small but clean with excellent air conditioning, English language TV options, a fridge and safe. A short 5 minute walk to restaurants, bars, clubs, Sukhumvit Rd, metro station and lots of street food around. Overall good fun!
Stayed 5 nights in May 2018
Response from smart suites on 2018/5/30
Dear Nicholas, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also thanks for appreciating our hotel. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok. Thank you & we appreciate your business. Best Regards, Smart Suites Team.

6/10 Okay

Ivan

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
I give it a OKEY stay.
Cons Condition of the room is a bit old. One lamp is out of service. Toilet shower looks aged. Pro Room comes with compliment of Nestle mineral water. 711 convenient shop just beside the hotel. Walking distance to BTS.
Stayed 1 night in May 2018
Response from smart suites on 2018/5/30
Dear Ivan, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also thanks for appreciating our hotel. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok. Thank you & we appreciate your business. Best Regards, Smart Suites Team.

4/10 Poor

Mageswaran, Malaysia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Average Hotel.
Dissapointed with the room which are very small. Don't be fooled by looking in the picture provided in the website. Pls also be warned that you can never check in earlier than 2pm. However one staff there Poly was very friendly that made my stay a little better.
Stayed 1 night in May 2018
Response from smart suites on 2018/5/30
Dear Mageswaran, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes. Thank you & we appreciate your business. Best Regards, Smart Suites Team.

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and nice place to stay. Like the place.
Stayed 5 nights in May 2018
Response from smart suites on 2018/5/15
Dear Ali, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also thanks for appreciating our hotel. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok. Thank you & we appreciate your business. Best Regards, Smart Suites Team.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great budget hotel
Response from Smart Suites on 2018/5/8
Dear Stephen, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok. Thank you & we appreciate your business. Best Regards, Smart Suites Team.

10/10 Excellent

Simona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from smart suites on 2018/4/16
Dear Simona, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking the time to write a feedback. We are delighted to hear that you enjoyed your stay in our hotel. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok. Thank you & we appreciate your business. Best Regards, Smart Suites Team