Staff's friendly and quality service is the best part of the experience at the Hanoi Dahlia Hotel.
Noticed the size and the number of our luggage when we were checking in, Kelly arranged for us to move to the room with more space the next day. She recommended the itinerary that suits us the best and helped us made the booking for the cruise to Halong bay. Ha was very attentive, he was alway there when you need, from taking breakfast order to fixing up the pluming issues. To make sure we don't get lost, he came to the theatre after we watched the Water Puppet Show, walked us to the restaurant we wanted to go, knowing we would like to have the cyclo ride, he even stopped a cyclo operator, nogociated the price for us, and arranged the cyclo tour to start outside the restaurant after our dinner and taking us back to the Hanoi Dahlia Hotel, his service is profound personal. The service we had at the Hanoi Dahlia is not what we could get in a 5 Star hotel, it was certainly a memorable part of our trip to Hanoi.