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Reviews of Sunny Residence

3 out of 5
Sunny Residence
428 Ladkrabang Soi3, Ladkrabang, Suvarnabhumi Airport, Bangkok, Bangkok

Reviews

7.4

Good

Rating 10 - Excellent. 54 out of 222 reviews" "
Rating 8 - Good. 88 out of 222 reviews" "
Rating 6 - Okay. 42 out of 222 reviews" "
Rating 4 - Poor. 22 out of 222 reviews" "
Rating 2 - Terrible. 16 out of 222 reviews" "

8.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was close to the airport and for the price it was perfect.
Stayed 1 night in Feb 2024

4/10 Poor

Laurie

Disliked: Staff & service, amenities
No bar or food service, isolated location
Stayed 1 night in Dec 2022

6/10 Okay

LUYCKX

Liked: Cleanliness
Payed extra for airport pick up but they didnt and when i called them they said "dont have". Restaurant wasnt open, breakfast served in plastic to eat in the room. No wifi in the room. And for wifi in the lobby you have to pay !!!
Stayed 1 night in Nov 2021

10/10 Excellent

Khemmitsara

Stayed 1 night in Dec 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
Stayed 3 nights in Mar 2020

4/10 Poor

Verified traveler

Disliked: Staff & service
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities
There is absolutely no free wifi at this hotel. Additionally there is no gym here either, aside from a stair master machine and a couple of free weights. Very disappointed as both of these things are listed as "included" on the hotel's Expedia page.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Stayed 2 nights in Jan 2020

10/10 Excellent

Jerry, St.Louis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and service was excellant.This hotel was a great value.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view and very quiet place, good for releasing tension
Stayed 3 nights in Nov 2019

6/10 Okay

Wing, Hong Kong

Traveled with family
Disliked: Amenities, property conditions & facilities
Good service from bellboy, he brough our luggages to our room. Nice lobby, but building 2 is a bit old and poor wifi connection, no wifi in the room. Saw the photos of snooker before, that's why I booked this hotel. But finally everything needs extra charges. No dental kits provided. Bedsheat a bit dirty. Close to the airport, and they have shuttle bus service. But the fee is a bit expensive, getting a taxi is cheaper.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like that it’s close to the airport and very clean and quiet
Stayed 1 night in Oct 2019
Response from NK on 2019/10/30
*** Dear Traveler. Thank you for your review and for choosing our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. With much appreciation, By Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from NK on 2019/10/30
*** Dear Traveler. Thank you for your review and for choosing our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. With much appreciation, By Management

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from NK on 2019/10/30
*** Dear Traveler. Thank you for your review and for choosing our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. With much appreciation, By Management

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2019

2/10 Terrible

shaynana

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Paid for return transfers but tried calling many many times but the line was engage and no body picking up. Emailed twice about the airport transfers but there was no response. Rude response from the male staff, no apology when asking about the paid shuttle to pick us up from airport and the no response email / non- pickup call. Not coming here ever again.
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
There was no wifi in rooms but listing says there was wifi in rooms , misleading customers .I had my airport transfer included in the package and even tried to make contact with the property couple of weeks ago , but no response from property and had to take a cab , staff was very rude and not polite
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was nice and gave us a room upgrade. However the air conditioning was not working The hot water in the shower was hard to use and we showered cold water
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Traveled with family
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to wait for close to 2 hours for the free shuttle. We arrived at 11:20 PM and the van to take us to the hotel did not arrive until 1:10 AM. Also when we arrived at the hotel the booking for 1 room and 2 beds was changed to have 1 room and 1 bed since all the rooms with 2 beds were filled even though I had a reservation for a room with 2 beds. The breakfast was cold and tasteless.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for airport
I was sceptical when reading reviews about this hotel. We didn’t have much time to look and most places near the airport were fully booked as it was the Chinese NY, so we had to go for this hotel. We only needed somewhere to stay for transit, between 6am-3pm. It was a nightmare to find anything for that period. All the hotels we rang didn’t do short stay, including Sunny Residence. So we had to book 2 nights stay! The price was quite cheap, so we didn’t mind. The room they gave us was very decent, clean and comfortable. Had everything we needed. Service was good, checking in was easy. Staffs were polite and helpful. The free buffet breakfast that came with the room was ok, can’t really complain when the room was that cheap. The location was great for Suvarnabhumi Airport. Can’t comment on the local area as we didn’t go out to explore. All in all, we would stay here again.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My whole entire Room experience was Excellent. Room is clean and supplies are very sufficient.
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
TV noise from next door room. Room clean. Bed and shower nice
Stayed 2 nights in Jan 2019

2/10 Terrible

P, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel. Staff was rude, unhelpful, room was not cleaned, no new towels. Ask for towels. waited 1 hour, called back down, they said soon, waited another hour, went downstairs to ask for a towel, they say will bring up. Finally, after 2.5 hours, called again, male stated they were out of towels and he had to personally go buy some more. Not believable.
Stayed 2 nights in Jan 2019

6/10 Okay

S

Disliked: Staff & service
unprofessional and service mind staff. thin wall...
Stayed 1 night in Jan 2019

10/10 Excellent

Hermine, Toronto. Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
oVery near Bangkok's international airport. free shuttle, easy check-in after late flight arrival, clean and comfortable room, inexpensiveronto
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at a good price very close to the airport. Staff helpful. Second time I've stayed here will definitely stay again.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for stop over night.
Close to an airport by distance. 24 hr of reception with good English speaking man. Clean and big room and shower room including a comfort king size bed. Free high speed Wi-Fi and satellite tv program. Having charge shuttle service
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Womens hair in room not cleaned ..from previously....
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Stayed 1 night in Dec 2018

8/10 Good

Ian

The hotel was very conveniently located near the airport, perfect for an overnight stay before flying out the next day. The room was basic but comfortable, with a large bed and basic amenities provided. Food was cheap and ok, with an international and local menu available.
Stayed 1 night in Nov 2018

10/10 Excellent

antoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Philip, Triniidad

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel is nice and convenient for airport. Strange experience when I tried to raise that the extra 100 baht I had paid for a transfer had not resulted in that service, because no staff had replied to my email (the website says 24 hours for replies, but i got nothing in 36... so i turned up at the airport and had to pay for a taxi). First of all, attempts to deny it, then "wait until morning", then "ok we can give you breakfast instead but last night's staff will have to pay for it!". It is the latter which i really object to. What kind of management would want to give this message to a simple, polite customer. Truly, it was a simple error by someone, not to reply.. there is no need to threaten reception staff about it (when the manager concerned had not done any investigation, was not present, did not speak English etc).... 100 baht was not a big deal; simply smile and say sorry, and sure, offer a free breakfast, but don't punish the lowest level of hierarchy, it leaves a bad taste when such things are mentioned
Stayed 1 night in Oct 2018

8/10 Good

Ulla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Airport and a good hotel.
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
this hotel is close to airport that’s it!Nothing special about it
Stayed 6 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
good price hotel near airport, best for 1 night stay. recommend taxi or hotel shuttle.
Stayed 1 night in Sep 2018

8/10 Good

Pipo, Bkk

Liked: Cleanliness, property conditions & facilities, room comfort
Good value hotel near airport.
Recommend for transit. Hotel provide transfer bkk airport.
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
They need to check how to speak to people.
The hotel area was okay. Near to the airport. When booking a hotel but getting there they will tell you an other story. Which I think it's for the best that people know before coming to the hotel. Not when they are there and asking them stupid Question such as you must check in 2 pm or wait 12 pm before getting a room. Booking a hotel today they will expecting you to check in the following day. How they clean room is bit funny.
Stayed 2 nights in Aug 2018

4/10 Poor

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No more
Nice clean place but hard to find and no hot water in shower . I do not like paying for cold shower.
Stayed 1 night in Jun 2018

8/10 Good

sachin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jimmie, Courtenay BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport
Needed a place to stay incoming and outgoing from Bangkok. Sunny Residence fit the bill perfectly. Close to airport, with a shuttle, clean, comfortable and inexpensive.
Stayed 1 night in Mar 2018

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Layover hotel
Good for airport layovers. Has free shuttle to airport too. Local area nearby is a quiet neighbourhood but has numerous food options.
Stayed 1 night in Feb 2018

4/10 Poor

Ruchakorn

Disliked: Cleanliness, property conditions & facilities, room comfort
It’s not the best.
The hotel has potential, but not kept up as it should, shower curtain was dirty and moldy, the sheets were not changed there were some hair on it and the sewage smell was horrid.

10/10 Excellent

Steve, Kansas City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations
After reading all of the negative reviews, I figured I was in for a miserable experience. That turned out to not be the case at al. I would like to address three areas in particular that were commonplace: Rude hotel staff, poor facilities, and airport shuttle pickup. First, about the rude staff: I can see why people might have this impression, but my take is that they were simply over-worked. I made an effort to be really nice to them first, and they responded in kind. I suspect that an overworked staff dealing with exhausted and stressed travelers day in and day out is a recipe for a lot of problems in general. Second, poor facilities: There were things like a loose door handle, installation instruction stickers on the bathroom sink, and other indicators that the place was put together rapidly. It also had pretty thin walls. Still, none of these things made the room feel unsafe or dirty. In fact the room was quite clean. Now the airport shuttle system needs serious work, but that appears to be the airport's fault mostly. Yes, it is a pain to find the right shuttle location and deal with the pickup (as well as the proper "Left Baggage" counter for storing you luggage), but that's not at all the hotel's fault. Probably thanks to all of the critical reviews, I came in with super low expectations and was really surprised by how pleasant the hotel turned out to be. DO make sure and buy any needed snacks/supplies at the airport before getting on the shuttle.
Stayed 1 night in Feb 2018

2/10 Terrible

Brandon Levasseur, Bangkok Thailand

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible, not as advertised
No welcome drink even when you pay for it in advanced. There is no dry cleaning or room service ever, that is a lie. There so called cafe and resteraunt is the same thing. It is more like a cafeteria setting, were you literally have to get your own drink. The bar lounge is an overpriced bar will a patio and deck.... outside hot and swarming with mosquitos. They staff was rude at the front desk, almost irritated when asked questions and unconvinced when you wanted your free breakfast vouchers. Don't think you can check in early, or out late either. They are quick to charge you for everything here. The food was bland and the breakfast was horrible. The room lacked many things, no hand soap, hand towels, drinking glasses, ice bucket, hangers. The room phone worked only sometimes, and don't expect to be able to get more towels or pillows, you will be refused. No extra key, so your room power turns off when you leave, so when you return it's sweltering hot from no air conditioning. All around experience was horrible.... never again

6/10 Okay

terence

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service terrible, especially at breakfast!!!!!!
My god! Check in was ok although he showed no enthusiasm in communication ! It’s was painful! It got worse as the breakfast receptionist was dreadful, said nothing and barely acknowledged anyone! So I’ll not go there again! Bell boy ok but by the time he took me to my room then advised me I could of got an airport pick up instead of walking there!! Well I was not happy! Rooms very good but without the service not worth a lot, only stay if you have too!!!