If you're really looking for 4 star hotel, this is not it. It's a nice hotel, but not a 4 star. How did it get that rating? Doesn't have the service level for 4 star. No concierge, no-one to get taxi. Disappointing that there is no shuttle bus for local ABC meeting facilities, Universities or Hua Mak airport rail link, just 1-3 km away. There are 2 separate lifts with a lines waiting for 1 lift but no hotel staff with initiative to direct guests to the second empty lift. Room bathroom 1 small towel per person, need 2. If they increase the service level this could be a good 3.5 star hotel, but right now I rate it as a good 3 star.