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Reviews of Mount Royal Hotel

3 out of 5
Mount Royal Hotel
138 Banff Avenue, Banff, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 950 out of 1469 reviews" "
Rating 8 - Good. 355 out of 1469 reviews" "
Rating 6 - Okay. 107 out of 1469 reviews" "
Rating 4 - Poor. 32 out of 1469 reviews" "
Rating 2 - Terrible. 25 out of 1469 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Emma Christina Marie

Liked: Staff & service
Disliked: Cleanliness
Stayed 6 nights in Apr 2024

8/10 Good

Eden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on 2024/4/27
Thank you Eden for leaving us a review, we hope to see you again during your next trip in Banff National Park.

8/10 Good

Teresa, Edmonton

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was at the very end of the property which was very inconvenient and the air conditioning was not working properly.
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on 2024/4/27
Thank you Teresa for taking the time to leave us your feedback. We are so sorry that you experienced some issues during your stay with us. We will look into what we can do to ensure this does not happened in the future.

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is beautiful. Outstanding view of the mountains. Great amenities in the room. Would recommend.
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on 2024/4/27
Thank you Andrew for leaving us your feedback. We are so glad to hear that you enjoyed the views of Banff. We hope to see you again.

2/10 Terrible

GAGANDEEP

Stayed 1 night in Apr 2024

8/10 Good

Ronan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Quiet location even though it’s on the Main Street. The rooftop hot tubs were nice! Although the room was showing some wear and tear and there was some underwear left beside one of the nightstands, otherwise it was clean.
Stayed 2 nights in Apr 2024
Response from Katie | Mount Royal Hotel on 2024/4/27
Thank you Ronan for taking the time to leave us your feedback, we really appreciate it. We are so sorry about the issue you have experienced during your stay, we will bring this up to the correct department. We are really glad to hear that you enjoyed the location of our property.

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Maddison | Mount Royal Hotel on 2024/4/25
Thank you Mike for leaving us your feedback, we are so glad to see that you enjoyed the location of our property. We hope to see you again for your next stay in Banff.

10/10 Excellent

Wendles

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish hotel with a restaurant and bar which had a good menu choice with food beautifully presented. All the staff were friendly and helpful. Comfortable bedroom with great quality bedding.
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on 2024/4/25
Thank you Wendles for taking the time to share your experience with us. We are really glad to hear that you received great service from our employees, and that you also enjoyed our on site restaurant Brazen. We hope to see you again for your next trip in Banff National Park.

8/10 Good

Mitchell

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice, clean and affordable. AC didn’t work properly and room got hot during the night. USB phone chargers in nightstands did not work. Bed sheets were rough.
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on 2024/4/24
Thank you Mitchell for taking the time to leave us your feedback, we really appreciate it. We are so sorry to hear that some issue arise during your stay with us, we will bring it to the right department and see what we can do to ensure it does not happen in the future. We hope to see you again.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Banff. Property is updated. Price is reasonable for the area. Parking can be a challenge although I didn't experience any issues, I can certainly see how it could happen. Good rule of thumb. Once you've got a spot make sure you don't leave for any reason....LOL Hot tub area is very nice. Can be crowded though so plan ahead.
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on 2024/4/24
Thank you Tim for taking the time to leave us your feedback, we really appreciate it. We are really glad to hear that you enjoyed the hot tub area during your stay at our property. He hope to see you again for your next gate away in Banff National Park.

10/10 Excellent

Julienne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very accessible
Stayed 2 nights in Apr 2024
Response from Maddison | Mount Royal Hotel on 2024/4/22
Thank you for your review Julienne! We appreciate your feedback!

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on 2024/4/23
Thank you Kristin for taking the time to leave us a review.

10/10 Excellent

Don

Liked: Cleanliness
Nice rooms , clean and quiet.
Stayed 1 night in Apr 2024
Response from Maddison | Mount Royal Hotel on 2024/4/21
Thank you for your review Don! We appreciate your feedback!

6/10 Okay

Donald

Stayed 1 night in Apr 2024
Response from Maddison | Mount Royal Hotel on 2024/4/21
Thank you for your review Donald! We appreciate your feedback!

6/10 Okay

Monique, Victoria

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Maddison | Mount Royal Hotel on 2024/4/20
Thank you for your review Monique! We appreciate your feedback!

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 1 night in Apr 2024
Response from Maddison | Mount Royal Hotel on 2024/4/19
Thank you for your review Gary! We appreciate your feedback!

8/10 Good

Lisa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for downtown Banff
Stayed 3 nights in Apr 2024
Response from Katie | Mount Royal Hotel on 2024/4/17
Thank you Lisa for leaving us your feedback, we are so glad to see that you enjoyed the location of our property. We hope to see you again for your next stay in Banff.

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Katie | Mount Royal Hotel on 2024/4/17
Thank you Nathan for leaving us a review.

6/10 Okay

Kyla

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first clue to what was to come was the ear plugs on our night stand when we arrived. Our room faced the main street of Banff and the people yelling, screaming and partying continued past 3:30 on a-now Monday morning. While I know the hotel cannot control the people outside a heads up upon check in, or booking or a reflection on the fact that you will not be sleeping for the first night of your work trip could have been reflected in the price. Transparency would have been nice.
Stayed 2 nights in Apr 2024
Response from Katie | Mount Royal Hotel on 2024/4/17
Thank you so much Kyla for taking the time to leave us your feedback about your experience. We will definitely note your comment and see what we can do in the future to prevent this for happening the best that we can.

10/10 Excellent

Carlos

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and clean hotel! Very close to everything.
Stayed 2 nights in Apr 2024
Response from Katie | Mount Royal Hotel on 2024/4/16
Thank you so much Carlos for taking the time to leave us your feedback, we really appreciate it. We hope to see you again for your next adventure in Banff National Park.

10/10 Excellent

Krista

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and helpful staff.
Stayed 3 nights in Apr 2024
Response from Katie | Mount Royal Hotel on 2024/4/14
Thank you Krista for taking the time to leave us your feedback, we hope to see you again during your next stay in Banff National Park.

10/10 Excellent

Stacy

Traveled with family
Beautiful hotel in the heart of Banff! Rooms are large with huge ceilings and Mountain View’s. Love the hot tub and lounge area on the roof
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on 2024/4/14
Thank you Stacy for taking the time to leave us your feedback, we really appreciate it. We are really happy to heart that your enjoyed our roof top amenities, and we hope to see you again for your next getaway in Banff.

10/10 Excellent

Curt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't know what to expect, having never stayed in Banff before, but this is a great hotel, with excellent rates in the off season. Very impressed overall,and we got a free upgrade for a room with a view. Very attentive front desk person, thanks! The only minor quibble was a charge for parking, that wasn't outlined on Expedia. Top rate otherwise.
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on 2024/4/12
Thank you Curt for taking the time to leave us your feedback about your experience, we appreciate it. We are so happy to hear that you had so many highlights during your stay at our property. We hope to see you again for your next adventure in Banff National Park

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located in the center of downtown. Pretty much everything is in walking distance. Being downtown, it can be subject to some noise from the street but ear plugs took care of that :) Would definitely stay again.
Stayed 2 nights in Apr 2024
Response from Katie | Mount Royal Hotel on 2024/4/12
Thank you Mike for leaving us your feedback, we are really glad to hear that you enjoyed the location of our property and the proximity of the shops and restaurants. We hope to see you again for your next getaway in Banff.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub on the roof overlooking the mountains was magnificent.
Stayed 2 nights in Apr 2024
Response from Katie | Mount Royal Hotel on 2024/4/12
Thank you Angela for taking the time to leave us your feedback, we really appreciate it. We are so glad to hear that you enjoyed the view from our rooftop hot tubs. We really hope to see you again for your next adventure in Banff National Park.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Maddison | Mount Royal Hotel on 2024/4/10
Thank you for your review Tracy! We appreciate your feedback!

2/10 Terrible

Sheldon

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They gave us a room that had joining room door. Whoever was beside us was very loud, and they kept playing with the joining door which made it very uneasy. The fans were also very loud and it wasn’t the cleanest. It’s no wonder they leave ear plugs in the room, So obvious why. I would not recommend, We did not sleep a wink Very dissatisfied
Stayed 1 night in Apr 2024
Response from Maddison | Mount Royal Hotel on 2024/4/10
Thank you so much Sheldon for taking the time to leave us your feedback, we really appreciate it. We are so sorry that the room was a letdown during your stay at our property. We will see what we can do to improve those issues in the future.

6/10 Okay

Anna

Traveled with partner
Liked: Staff & service
Historical building in downtown location. Partially renovated with long and confusing hallways to get to the room. Our room was small and was facing the maintenance area. The view was not attractive and it was noisy from all equipment installed on the roof.
Stayed 2 nights in Mar 2024
Response from Katie | Mount Royal Hotel on 2024/4/8
Thank you so much Anna for taking the time to leave us your feedback, we really appreciate it. We are so sorry that the location and the view of your room was letdown during your stay at our property. We do have a variety of room at our hotel, and I would recommend looking into one that includes a guaranteed view for your next stay with us.

10/10 Excellent

krizia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on 2024/4/8
Thank you Krizia for leaving us a review. We hope to see you again for your next adventure in Banff National Park.

8/10 Good

David

Stayed 1 night in Apr 2024
Response from Maddison | Mount Royal Hotel on 2024/4/8
Thank you for your review David! We appreciate your feedback!

6/10 Okay

Claire

Traveled with partner
Not a very warm welcome at check in. Staff not particularly friendly. Just did the bare minimum
Stayed 15 nights in Mar 2024
Response from Maddison | Mount Royal Hotel on 2024/4/6
Thank you Claire for taking the time to leave us your feedback, we really appreciate it. We are deeply sorry that your stay was not up to your expectation and we will see what we can do to improve those issues in the future.

10/10 Excellent

Bo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel located in the center of Banff, walkable to all the shopping areas and dinning restaurants, clean and quiet, the kids loved the rooftop hot tub. Definitely come back again.
Stayed 2 nights in Apr 2024
Response from Maddison | Mount Royal Hotel on 2024/4/6
Thank you Bo for taking to the to leave us your feedback, we really appreciate it. We are so glad to hear that you enjoyed the location and amenities of our property with all the businesses and transportation close by. We hope to see you again for your next visit in Banff National Park.

8/10 Good

Kim

Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on 2024/4/24
Thank you Kim for leaving a review, make sure to come back next time you visit Banff.

8/10 Good

Gursagar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 3 nights in Jan 2024
Response from Maddison | Mount Royal Hotel on 2024/4/4
Thank you for your review Gursagar! We appreciate your feedback!

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk was really nice
Stayed 1 night in Mar 2024
Response from Maddison | Mount Royal Hotel on 2024/4/4
Thank you for your review Joanne! We appreciate your feedback!

8/10 Good

Susana A

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location, well first-come fist-served organization to enjoy the hot tub. Some cleaning issues, the little stool from the desk had stains on the fabric. The same with the carpet.
Stayed 1 night in Mar 2024
Response from Maddison | Mount Royal Hotel on 2024/4/4
Thank you Susana A for taking to the to leave us your feedback, we really appreciate it. We are so glad to hear that you enjoyed the location of our property. We are also sorry that your stay was not up to your expectation and we will see what we can do to improve those issues in the future. We hope to see you again for your next visit in Banff National Park.

10/10 Excellent

Landon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location!
Stayed 1 night in Mar 2024
Response from Maddison | Mount Royal Hotel on 2024/4/4
Thank you Landon for taking to the to leave us your feedback, we really appreciate it. We are so glad to hear that you enjoyed the location of our property. We hope to see you again for your next visit in Banff National Park.

10/10 Excellent

Janelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location within walking distance of shops and restaurants. Bus stop right across the street takes you to explore the Banff Springs hotel, gondola or hot springs. We were able to park but it is first come first serve so that is the only downside of coming with a car if there are no spots available. Comfortable beds and would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Katie | Mount Royal Hotel on 2024/4/1
Thank you Janelle for taking to the to leave us your feedback, we really appreciate it. We are so glad to hear that you enjoyed the location of our property with all the businesses and transportation close by. We hope to see you again for your next visit in Banff National Park.

10/10 Excellent

Seungmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Maddison | Mount Royal Hotel on 2024/3/31
Thank you for your review Seungmin! We appreciate your feedback!

6/10 Okay

Heather

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Katie | Mount Royal Hotel on 2024/4/1
Thank you Heater for leaving us a review, we really appreciate it.

6/10 Okay

Hoang Phuong Khanh

Stayed 2 nights in Mar 2024
Response from Maddison | Mount Royal Hotel on 2024/3/31
Thank you for your review Hoang Phuong Khanh! We appreciate your feedback!

6/10 Okay

Kelly

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Maddison | Mount Royal Hotel on 2024/3/31
Thank you for your review Kelly! We appreciate your feedback!

2/10 Terrible

Elizabeth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our hotel room had a view of a brick wall. It should have been advertised as a room without a view, but it wasn’t. We won’t be back, considering we could have booked a different hotel for the same price and would have had a view. Incredibly disappointing.
Stayed 1 night in Mar 2024
Response from Maddison | Mount Royal Hotel on 2024/3/30
Thank you Elizabeth for taking the time to leave us your feedback, we really appreciate it. We are deeply sorry that your stay was not up to your expectation and we will see what we can do to improve those issues in the future.

10/10 Excellent

Carly

Stayed 2 nights in Mar 2024
Response from Maddison | Mount Royal Hotel on 2024/4/20
Thank you for your review Carly! We appreciate your feedback!

8/10 Good

Katarzyna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice renovated rooms, overflow parking was closer than I figured. Hotel was able to accommodate our request for a quiet room. Very friendly attendant in the lounge area. Glad to see there was a system to get into the hot tubs which are popular at this time of year. Would definitely come back again.
Stayed 1 night in Mar 2024
Response from Maddison | Mount Royal Hotel on 2024/4/6
Thank you Katarzyna for taking to the to leave us your feedback, we really appreciate it. We are so glad to hear that you enjoyed the amenities of our property with all the businesses and transportation close by. We hope to see you again for your next visit in Banff National Park.

8/10 Good

Bina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk staff were un welcoming and distracted by their computer screens. Parking lot does not have enough spots and people were using more than 1 spot.
Stayed 1 night in Mar 2024
Response from Maddison | Mount Royal Hotel on 2024/3/30
Thank you Bina for taking the time to leave us your feedback, we really appreciate it. We are deeply sorry that your stay was not up to your expectation and we will see what we can do to improve those issues in the future.

8/10 Good

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Katie | Mount Royal Hotel on 2024/3/30
Thank you Dana for taking the time to leave us a review.

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Maddison | Mount Royal Hotel on 2024/3/28
Thank you so much Kristine for leaving us your feedback, we are so glad to hear that you enjoyed your stay.

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic value
Stayed 1 night in Mar 2024
Response from Katie | Mount Royal Hotel on 2024/3/27
Thank you so much Devin for leaving us your feedback, we are so glad to hear that you enjoyed your stay.

8/10 Good

Yang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located, with warm and attentive service, clean and comfortable rooms, providing a pleasant stay experience. The surrounding area offers a wide variety of dining options, adding to the overall appeal of the hotel.
Stayed 2 nights in Mar 2024
Response from Katie | Mount Royal Hotel on 2024/3/27
Thank you so much Yang to taking the time to leave us your feedback, we really appreciate it. We are so glad to hear that you enjoyed your experience with us, and we hope to see you again for you next adventure in Banff National Park.