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Reviews of G.H. Universal Hotel

4.5 out of 5
G.H. Universal Hotel
JL Setiabudhi 376, Bandung, West Java

Reviews

7.0

Good

Rating 10 - Excellent. 8 out of 34 reviews" "
Rating 8 - Good. 14 out of 34 reviews" "
Rating 6 - Okay. 3 out of 34 reviews" "
Rating 4 - Poor. 5 out of 34 reviews" "
Rating 2 - Terrible. 4 out of 34 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marthen

Traveled with family
Stayed 1 night in Jan 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Building
Absolutely beautiful building. The staff was great and the rooms were nice.
Stayed 2 nights in May 2019

10/10 Excellent

Zeeshan, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had wonderful Experience at GH Universal. The staff were really supportive and helpful. Specially the reception staff Usef who did great job arranging B.day event for us and Syaiful who did wonderful job in helping with food arrangements. It was a memorable moment staying there and would highly recommend it for everyone.
Stayed 1 night in Oct 2018

8/10 Good

Hariani

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star but in actual 3 star
This 5 star hotel is based on its decorations. Building is old, room is small and the shower warm water runs out pretty quickly. I rate the room 3-stars.

6/10 Okay

Gloria Swee Ting

Unique design yet poorly maintained
Unique designed hotel, however was poorly maintained. The pool was dirty with dead flies with stained at the corner and bottom of the pool. Room floor and toilet were dusty and sofa were stained with discoloration. However we got to upgrade to deluxe queen sized beds room for free on our last days as they were doing maintained on the level we were staying, the conditions for the deluxe room were so much better. Guess you get what you paid for. Lastly, majority of the staffs were not versed with English, except the ones at the receptions. Locations were inconvenience from Bandung city too. Expected more from the hotel with the prices and good reviews online.

8/10 Good

Verified traveler

4/10 Poor

thanh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 4 or 5 star hotel. More like a 2 star hotel
BAD: I totally regret booking this stay here for 5 days. My friend was having her wedding at the Hotel and thought it would be convenient to stay there. Boy... do I regret this. First off, when arrived, the AC took nearly 12 hours to get cool. We initially thought the AC unit was broken, so the hotel staff was kind and accommodating to switch our rooms. Ok, fine. that was nice. The next room basically has the same issue. We did not want to bother changing rooms, so the first night, we slept in a hot and humid room while waiting for the AC to work. Quite uncomfortable esp traveling for more than 30 hours to get there. The condition was the hotel on the outside appears beautiful and well made. Great for pictures. The rooms however is a different story. Wall paper was peeling, the shower and bathroom is gross. There is a smell of mold and mildew, and it is apparent that the showers are not cleaned with cleaning solution. There's black mildew everywhere and the shower water ran cold after about 10 minutes. People smoked where ever they pleased and you can smell it even in the non smoking areas, and you can hear kids running and pounding on the walls in the mornings. Walls made very thin, you hear everything. Hotel location was poor. Nothing to do and no sidewalks to walk on, but typical of indo. GOOD: Staff was very friendly and attentive, breakfast was decent and had a lot of variety. If you came down for breakfast around 9, the food would be cold.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MAGNIFICENT EXPERIENCE
Pleasant assigned room. Facilities were excellent

4/10 Poor

jiahao, Bandung

Disliked: Cleanliness, property conditions & facilities, room comfort
Need to be more professional

8/10 Good

Fransiskus Benni

Liked: Cleanliness, property conditions & facilities, room comfort
Unique European hotel in Bandung
Friendly staffs, clean room, great swimming pool, relatively affordable price. Romantic dinner restaurant / cafe

8/10 Good

Christina, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Comfortable, good ambience & service. My family love this hotel also my pet, he's happy

8/10 Good

Arielle, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally okay
The room is generally clean. Great service and good command of English from the staff. Only issue we met was the room's air conditioning that was not strong or cool enough. The weather outside is much cooler. Breakfast was not too bad except for the condiments that were not fresh.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Teresa, Singapore

Liked: Cleanliness, staff & service, room comfort
Excellent service, very comfortable bed. Not much recreation though.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Good Customer service but not worth of money
Room is very small for that price. Over priced for that kind of room. The breakfast is really ordinary and far from city center. But the customer service is really good.they come to each guest to get their hotel review. And they apologize for the inconvenience and gave us a good pastry from their kitchen. But the interior&exterior design is really pretty.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2022

8/10 Good

JIN IE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
여성분들의 환상을 가지게 만드는 호텔 사진은 정말 잘나와요
멋진 호텔입니다. 직원들도 친절해요. 한가지 아쉬운점은 레스토랑에서 저녁을 먹었는데 뭔가 아쉬운 맛입니다. 조식은 바로 만들어주는 쥬스는 괜찮았는데 다른 음식들 역시 부족한 맛을 느꼈어요...
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020

8/10 Good

SUSANA

Disliked: Room comfort
Keselurahan hotel standar
Dekorasi hotel bagus kayak gaya eropa, agak berisik suara anjing,pelayanan lumayan, kebersihan standar,cocok buat keluarga dan bisnis
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最高です。
大変良いホテルです。インドネシアらしさはありませんがバンドゥンという観光地では問題ないと思います。シティービューの部屋でしたが景色も良く最高の気分でした。ガーデンビューの予約でしたが部屋に着いたらシティービューでした。が、景色が良かったのでそのままで滞在しました。
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2019
Response from GH Universal on 2019/4/10
Dear Mr. Junho Choi, Warm regards from GH Universal Hotel Bandung, Thank you for your input, apologize for the inconvenience during your stay at GH Universal. For input, we will send it to the management and will fix it soon so that GH Universal gets better. We hope for your next visit Thank you

6/10 Okay

Jun

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2019

8/10 Good

Ganda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

CHINHSIU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

Naoto, Japan

Liked: Staff & service
Good memories were made.
Atmosphere of bar on 5th floor, landscape is the best. Breakfast was very delicious.
Stayed 2 nights in Aug 2017

10/10 Excellent

Ade, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keren banget, nyaman bersih dan pelayanan sangat ramah

8/10 Good

margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

sattam

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

oldman, Japan

Disliked: Property conditions & facilities, room comfort
リゾートホテルだけど．．．
贅沢に慣れた日本人の感覚からすると、リゾートホテルとしては貧弱な印象。外観はゴシック調で素敵な印象だけれど、造りはチープ。 デラックスルームでも部屋にバスタブはないし、主要街道から近いために深夜まで車やバイクの騒音でうるさい。 フレンチ・イタリアンレストランのメニューも貧弱で、定番料理（フレンチオニオンスープ、エスカルゴ）が売り切れと聞いて驚いた。

2/10 Terrible

Adi, ID

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont judge the book from its cover!
Outside exterior was good and nice. But inside the room was ridiculous for such stars hotel. Aircon wasn't work properly, water leaking out from the Aircon, room was too small and not sound proof. You absolutely can hear kids and or people walk in the alley.

8/10 Good

Wiwiet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
suasana vintage bikin kami suka
Suka banget sama suasana dlm kamar dan luar kamarnya, desain kamar dan bangunan luar yg sgt vintage membuat kami sekeluarga seakan2 berada di suasana Eropa yg sangat klasik. Kamar dan kamar mandi bersih tapi bagian taman dekat kolam renang yg ada tanaman dan kursi2nya kurang terawat, alangkah lbh indah kalo dibersihkan dan dirawat stp harinya.

2/10 Terrible

IR SYAMSUL, Palembang

Disliked: Cleanliness, staff & service, room comfort
liburan yang menyusahkan
Sangat tidak sesuai dengan pelayanan hotel berbintang

2/10 Terrible

Syamsul, Palembang

Disliked: Cleanliness, staff & service, room comfort
Tidak sesuai apa yang di tawarkan
Tidak bisa tidur, karena kamar berdebu................