I had a terrible experience at this Hyatt location. First, the hotel was much farther from Coppin State than advertised, which felt misleading and caused major inconvenience. Second, the customer service was extremely poor—no one answered the phone when I called the front desk multiple times. Lastly, my car was damaged during my stay, and to make matters worse, the hotel had no security cameras on the property. How does a million-dollar hotel not have surveillance, which is a basic safety expectation for guests? Overall, I felt unsafe and unsupported, and I would not recommend staying here.