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Reviews of Quality Inn & Suites near Downtown Bakersfield

2.5 out of 5
Quality Inn & Suites near Downtown Bakersfield
200 Union Ave, Bakersfield, CA

Reviews

7.0

Good

Rating 10 - Excellent. 188 out of 617 reviews" "
Rating 8 - Good. 175 out of 617 reviews" "
Rating 6 - Okay. 98 out of 617 reviews" "
Rating 4 - Poor. 63 out of 617 reviews" "
Rating 2 - Terrible. 93 out of 617 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Darell

Traveled with family
Liked: Cleanliness, staff & service
I was returning from a Campout and had a lot of personal gear in the open bed of my truck roped down. In the morning as I was checking out I saw that some of my gear had been stolen and the ropes removed. The Hotel had cameras on the parking area. I contacted the day manager to report the theft. She had my gear. Apparently their staff during the night saw the attempted theft and intervened and recovered my gear. Great job on part of the Hotel staff
Stayed 1 night in May 2024

6/10 Okay

Abel

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The neighborhood around here was interesting to say the least; the staff was nice, this hotel felt like a regular apartment in the San Fernando Valley, parking was ok, i did like there was security around; it did feel a little overpriced, i did have to leave a $200 deposit which was weird, plus they tacked on a hotel service fee of 3.50 for some reason, but whatever; the breakfast was decent: eggs sausage coffee oj bagels etc, they do have a clean pool but it was too cold to enjoy.
Stayed 2 nights in May 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Apr 2024
Response from Front Desk Staff on 2024/5/2
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Guest

8/10 Good

CANDI

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding area was scary, but the breakfast was good.
Stayed 1 night in Apr 2024
Response from Front Desk Staff on 2024/5/2
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Guest

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad
Stayed 1 night in Apr 2024
Response from Front Desk Staff on 2024/5/2
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Guest

6/10 Okay

Setsuko

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Front Desk Staff on 2024/5/2
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Guest

8/10 Good

Darren

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean room with a comfortable bed
Stayed 1 night in Apr 2024
Response from Front Desk Staff on 2024/4/24
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Guest

10/10 Excellent

Gail

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was engaging, busy cleaning & I appreciated the granite bathroom countertop & shower backsplash. The breakfast selection was special with many options. Plus being pet friendly & an affordable price thru Expedia. This was the best motel experience I've had since the fall of 2021 when I've been traveling extensively throughout the western USA.
Stayed 1 night in Apr 2024
Response from Front Desk Staff on 2024/4/24
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Guest

10/10 Excellent

Zenghui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Staff on 2024/4/24
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Guest

10/10 Excellent

Ashley, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean pool, comfortable room with microwave coffee pot and refrigerator. Ice machine vending machines and continental breakfast. Friendly staff. It met all my needs
Stayed 2 nights in Apr 2024
Response from Front Desk Staff on 2024/4/24
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Gues

8/10 Good

Anthony

Liked: Staff & service, property conditions & facilities
Comfortable bed. Good staff
Stayed 1 night in Apr 2024
Response from Front Desk Staff on 2024/4/19
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Guest.

8/10 Good

Kanagavel

Traveled with family and small children
Liked: Cleanliness, staff & service
Good one!
Stayed 1 night in Apr 2024
Response from Front Desk Staff on 2024/4/19
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Guest.

10/10 Excellent

Jose

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the service
Stayed 1 night in Apr 2024
Response from Front Desk Staff on 2024/4/19
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Guest.

10/10 Excellent

Fredy

Stayed 1 night in Apr 2024

8/10 Good

Mayra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and affordable
Stayed 1 night in Apr 2024
Response from Front Desk Staff on 2024/4/19
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Guest.

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and polite, room was clean and neat.
Stayed 1 night in Apr 2024
Response from Front Desk Staff on 2024/4/11
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Guest.

10/10 Excellent

Aileen, Bakersfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Desk Staff on 2024/4/11
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Guest.

8/10 Good

Araceli

Stayed 1 night in Mar 2024
Response from Front Desk Staff on 2024/4/11
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Guest.

4/10 Poor

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was clean and relatively well appointed with all the basics such as refrigerator, microwave, coffee maker and hair dryer. The pool area and courtyard were very well maintained. Overall, the motel itself was fine and the staff was quite pleasant. However, the neighborhood and surrounding area is teeming with meth heads, hookers and the homeless both day and night. My truck was broken into while parked directly in front of the hotel, destroying my tonneau cover and frame in the process. I would strongly recommend choosing another motel in a safer part of town.
Stayed 2 nights in Mar 2024
Response from Front Desk Staff on 2024/3/21
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Guest.We will be adressing these concerns at this time.

10/10 Excellent

Meli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Staff on 2024/3/17
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Guest.

4/10 Poor

Eric

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Area around motel is sketchy. Lots of homeless, tweekers and prostitutes. Motel is run down. Had a roach in my room. Staff was friendly.
Stayed 1 night in Feb 2024
Response from Front Desk Staff on 2024/3/17
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Guest.We will be adressing these concerns at this time.

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
When I was checking in last evening, I asked the young woman at the front desk if there was a Jack in the Box close by. She said yes, it was just at the end of the block. I asked about walking there, but she warned me not to. The area is a bit sketchy at night.
Stayed 1 night in Mar 2024
Response from Front Desk Staff on 2024/3/17
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Guest.

6/10 Okay

Sherwyne

Business traveler
Liked: Staff & service
Needed a quick and easy place for the night while in town for business. It's downtown-ish, so expect downtown-ish vibes.
Stayed 1 night in Mar 2024
Response from Front Desk Staff on 2024/3/12
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Guest.

6/10 Okay

William

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
TV didn't work. Heater has a loud noise Limited parking.
Stayed 1 night in Feb 2024
Response from Front Desk Staff on 2024/3/12
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Guest.We will be adressing these concerns at this time.

2/10 Terrible

Claudia

Traveled with family and small children
Disliked: Amenities
This property was terrible and Expedia rated different than what it was . I’m a single mother and was there with my child alone we were there for two minutes and we had to walk out . My daughter was scared to stay there . Room was gross. I tried disputing it and getting my money back and they refused . Won’t stay there again !
Stayed 1 night in Mar 2024
Response from Front Desk Staff on 2024/3/5
Thank you for your response we appreciate your feedback on these concerns.

8/10 Good

Peggy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The area is pretty run down, with lots of late-night illegal activities going on in the surrounding area. I would feel better if the parking lot had a gate around it to keep non-customers out of the parking lot and away from our vehicles. The first day we checked in they did not restock the toilet paper, I had to ask the cleaning staff for some. The second day they did not replace our coffee cups, coffee, and they did not change our sheets.
Stayed 3 nights in Feb 2024
Response from Front Desk Staff on 2024/3/5
Thank you for your response we appreciate your feedback on these concerns.

6/10 Okay

Ron

Business traveler
Liked: Staff & service
Located in a sketchy area of town.
Stayed 3 nights in Feb 2024
Response from Front Desk Staff on 2024/3/2
Thank you for your response we appreciate your feedback.

2/10 Terrible

Alshaif

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a reservation with them, and because my work always ends at 4 in the morning, I went to the hotel and found that they had canceled my reservation. Although it remains until 11 am. All hotels have no problem with them except this hotel. As well as the hotel’s private parking lots, people can park their cars and take more than one space.
Stayed 1 night in Feb 2024
Response from Front Desk Staff on 2024/3/2
Thank you for your response we appreciate your feedback on these concerns. We will be looking into these concerns at this time.

6/10 Okay

Herid

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Area around property is unsafe. Limited food offering. Furniture was dirty and unkept.
Stayed 1 night in Feb 2024
Response from Front Desk Staff on 2024/2/26
Thank you for your response we appreciate your feedback on these concerns. We will be looking into these concerns at this time.

2/10 Terrible

kevin

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was actual prostitution happening across the street. The area attracts homeless and is not safe.
Stayed 3 nights in Feb 2024
Response from Front Desk Staff on 2024/2/26
Thank you for your response we appreciate your feedback on these concerns.

8/10 Good

Judy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated in a bad areas of Bakersfield. I did not know that when I booked. The breakfast was good, for a continental breakfast. They do keep the area locked upstairs which is interesting because you almost feel locked in. However we were there for a soccer tournament and it serves its purpose.
Stayed 1 night in Feb 2024
Response from Front Desk on 2024/2/18
Hello Thank you for your feedback We are delighted to have hosted you here at Quality Inn and Suites. We do apologize for any inconvenience that we may have caused we do close our Lobby from 10pm-6am Everyday.

8/10 Good

Rosalynn

Traveled with partner
Liked: Cleanliness, staff & service
Staff was really nice and very welcoming
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 2024/2/18
Thank You! We are delighted you stayed with us and hope to host you again Here at the Quality Inn and suites.

6/10 Okay

David

Liked: Cleanliness
The neighborhood was a little rundown a few closer business
Stayed 1 night in Feb 2024
Response from Front Desk on 2024/2/18
Thank you for your feed back were delighted to have hosted you as our guest.

6/10 Okay

Laura

Traveled with family
Tv remote did not have batteries and they were not able to provide. I had to purchase batteries for tv remote myself
Stayed 1 night in Feb 2024
Response from Front Desk on 2024/2/18
We do Apologize for this Inconvenience and will be looking into this matter at this time. Thank you for your feed back.

8/10 Good

Timisha, Portland

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Easy to book same night, comfortable bedding. Breakfast was more than decent and convenient as well.
Stayed 1 night in Dec 2023
Response from Front Desk on 2024/2/18
Thank you for your feedback we really appreciate your time and are happy we were able to host you as our Guest.

6/10 Okay

Lina

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
No habia sonido en la televisión
Response from Front Desk on 2024/2/18
Nos disculpamos por el inconveniente que esto causó. Abordaremos este problema en este momento. Gracias

6/10 Okay

Laura, Palmdale

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 2024/2/18
Thank you for staying with us

10/10 Excellent

Delores

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well trained staff customer service second to none awesome. Area a bit seedy though didnt go out side at night. Bed and facilities good.
Stayed 1 night in Jan 2024
Response from Front Desk on 2024/2/18
Thank you for your feedback we are happy that we were able to host you as our Guest.

10/10 Excellent

Mohammad

Stayed 1 night in Jan 2024
Response from Front Desk Staff on 2024/3/21
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Guest.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and charming Stuff
Stayed 1 night in Jan 2024
Response from Front Desk Staff on 2024/1/26
Thank You for your response.

8/10 Good

lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Staff on 2024/1/26
Thank You for your response

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Well maintained property but property located in undesirable area especially for women and children travelers.
Stayed 1 night in Jan 2024
Response from Front Desk Staff on 2024/1/26
Thank you for your response we appreciate your feedback.

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities
There area was full of prostitutes across street. There is no elevator for handicapped individuals. Found bed bug crawling on pillow. Reported to staff and wanted refund on stay she told me she couldn’t. Had to send email to corporate and manager. Talked to manager and supposedly needs an inspector to come check room. If they don’t find more won’t issue my refund so I will be out my $147.00 and some change. It’s a horrible place to stay.Don’t recommend to stay here at the Quality Inn at 200 Union Ave. Bakersfield,Ca 93307.
Stayed 1 night in Jan 2024
Response from Front Desk Staff on 2024/1/26
Thank you for your response we appreciate your feedback.

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am an older man and the shower/tub floor was extremely slippery when wet and I had to use a towel to provide for a safe surface when taking a shower. There are not any bath mats (safety type) of hand holds/bars to keep from slipping and falling when standing to take a shower. This is very concerning as far as safely taking a shower due to inability to stand without slipping and standing or moving safely in a wet tub area.
Stayed 2 nights in Jan 2024
Response from Front Desk Staff on 2024/1/26
Thank you for your response we appreciate your feedback on these concerns.

2/10 Terrible

Armando

Disliked: Cleanliness, staff & service, property conditions & facilities
Never stayed there and still charge me.
Stayed 2 nights in Jan 2024
Response from Front Desk Staff on 2024/1/26
Thank you for your response we appreciate your feedback on these concerns .

4/10 Poor

Ping

Disliked: Staff & service
Not very good.
Stayed 1 night in Dec 2023
Response from Front Desk Staff on 2024/1/26
Thank you for your response we appreciate your feedback .

10/10 Excellent

Eduardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Jan 2024
Response from Front Desk Staff on 2024/1/26
Thank you for your response we appreciate your feedback.

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Front Desk Staff on 2024/1/26
Thank You for your response

8/10 Good

Ginger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful. The beds are quite comfortable.
Stayed 1 night in Dec 2023
Response from General Manager on 2024/1/5
Dear valued guest,Thank you for taking the time in filling out the survey every feedback helps us better understand where we need to improve. I am glad to hear our staff is friendly and helpful.

6/10 Okay

Arturo, Pacoima

Stayed 1 night in Dec 2023
Response from Front Desk on 2024/2/18
Thank you for staying with us.