貝克灣精品飯店，旅行前必看！

"Appreciated for Copley House."

"辦理check in 的時候櫃台人員很細心講解飯店有的設施 以一個人住宿來說房間大小剛好, 但確實廁所稍微小了一點；比較可惜的是電梯需要加強維護與清潔。地理位置佳，步行約7分鐘左右可到地鐵站以及周邊波士頓景點"

"Great Hotel"

"I haven't used anything since checking in. The bathtub is clogged and infested with mosquitoes. The windowsills and tables in the room are dusty, as if no one has stayed and hasn't cleaned them in ages. The refrigerator also doesn't work. After reporting the situation, we were told we would get a full refund. However, a month has passed and I haven't received one. I contacted the hotel, and they said they'd already processed the refund and told me to check with my bank. I went to the bank and asked the manager to check, but they also said there was no refund. I think this hotel is deceptive. If I had a five-star review, I wouldn't give it a single star. It's terrible. If there was a complaint number, I would definitely file a complaint with this hotel, not just the Hilton. It's worse than an average hotel. It's ridiculous."