"We'd stayed in this hotel before and on that occasion, we had an amazing view. This time we'd said in the notes that it was our honeymoon, but unlike other hotels, this hotel did not respond to that and our view was just OK this time. They also didn't give us any kind of greeting while other hotels we stayed at did. The lack of human connection is this hotel's biggest weakness - even check in is done with a machine and minimal human contact, so it's not a good example of real Japanese hospitality.
Where we did experience great service was in posting an item to Tokyo - that was more the postal delivery company offering exceptional service than the hotel.
The facilities are clean, the onsen is a great addition to experience and the location is amazing. Sakuragicho is a beautiful area of Yokohama. The hotel is a fair walk from the JR station, but Bashamichi station is closer and has a lift if you have luggage. But if you walk along the boardwalk, it's a lovely walk - especially at night with the lights. Having a convenience store inside was useful for getting a reasonable breakfast.
So overall, the human connection side is weak from the front desk staff - the room cleaning staff are much more friendly. The facilities and location are great."
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