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Reviews of Motel 6 Austin, TX - Central Downtown UT

2 out of 5
Motel 6 Austin, TX - Central Downtown UT
5330 N Interregional Hwy, Austin, TX

Reviews

6.4
Rating 10 - Excellent. 217 out of 1001 reviews" "
Rating 8 - Good. 237 out of 1001 reviews" "
Rating 6 - Okay. 215 out of 1001 reviews" "
Rating 4 - Poor. 154 out of 1001 reviews" "
Rating 2 - Terrible. 178 out of 1001 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Paula

Stayed 3 nights in May 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/5/1
Hi Daniel, Thanks for your review, we really appreciate the support.Natalie #Team6

8/10 Good

zhong

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. But smells of chemical. Next to highway, so noisy. No fridge, no microwave, no cloth hanger. I had trouble using their WiFi. There are 2 ice machines in the laundry room.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2024/4/17
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

TERRY

Stayed 1 night in Apr 2024

10/10 Excellent

IgniteGK

Liked: Cleanliness, amenities, property conditions & facilities
Sweet
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/11
Hi Traveler,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Maisara

Disliked: Cleanliness, staff & service, property conditions & facilities
They are so annoying the came to my room at 10.50 my check out at 11 they was bothering me to get out and not that much clean
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/11
Hi Maisara,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Millie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant property conveniently located near to Pleasures. My boyfriend apparently loved it! 😍 Property was clean and also close to Texas Thrift y‘all. Staff were polite & helpful too. Thanks! 😄
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 2024/4/11
Hi Millie,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith#Team6

4/10 Poor

ruby

Area is sketchy. The bed was so uncomfortable. I checked out a day early and looked for a better hotel, don’t recommend it unless it’s an emergency and you can’t find anything else
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 2024/4/1
Hi Ruby, Thank you for taking the time to leave your review. We’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

8/10 Good

Juanita

Liked: Cleanliness, property conditions & facilities
If your just looking for a place to sleep then it does the job. Not located in the safest place but wouldn’t probably stay there again.
Stayed 4 nights in Feb 2024
Response from Brand Experience Team on 2024/4/1
Hi Juanita, Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie #Team6

10/10 Excellent

MISTY

Liked: Cleanliness
Great stay
Stayed 3 nights in Jan 2024
Response from Brand Experience Team on 2024/3/27
Hi Traveler,Thank you for the perfect rating!! Maz K.#Team6

10/10 Excellent

Yoon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soto likes
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 2024/3/29
Hi Yoon,Thank you for the perfect rating!Lilith#Team6

4/10 Poor

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
nice staff but thecroom not the greatest
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 2024/3/12
Hi Mark,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Bianca

Liked: Cleanliness
Na
Stayed 7 nights in Feb 2024
Response from Brand Experience Team on 2024/3/6
Hi Bianca,Thank you for positively rating your stay!!Maz K.#Team6

8/10 Good

Joshua

Disliked: Property conditions & facilities
Loud, but that's to be expected. Bathroom was also pretty unappealing, but that's also kind of to be expected.
Stayed 3 nights in Jan 2024
Response from Brand Experience Team on 2024/2/14
Hi JoshuaThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

Ruben

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Nancy Y. on 2024/2/7
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

andres

Liked: Cleanliness, staff & service, property conditions & facilities
Cant complain
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 2024/2/6
Hi Traveler,Thank you for the perfect rating!! Maz K.#Team6

10/10 Excellent

priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 2024/1/30
Hi Traveler,Thank you for the amazing review!Maz K.#Team6

8/10 Good

Lucy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wont mind coming again
It was a rather pleasant experience, we had to book due to the cold coming in and causing us to loose power to our home. The place is really nice and they do very well at cleaning, its the other guest that decides to make it trashy and look bad but the cleaners were on it wich was awesome.
Stayed 5 nights in Jan 2024
Response from Brand Experience Team on 2024/1/30
Hi Lucy,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

6/10 Okay

juan jose

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great but other guest very loud
Stayed 4 nights in Jan 2024
Response from Brand Experience Team on 2024/1/30
Hi Traveler,Thanks for your review, we really appreciate the support. Maz K.#Team6

2/10 Terrible

Jay

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

barry

Disliked: Amenities
Stayed 4 nights in Jan 2024

2/10 Terrible

Jace

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude employees
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 2024/1/23
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Crystal

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No refrigerator or microwave overall everything was good
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 2024/1/23
On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

10/10 Excellent

Susanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Bruce

Old tv not able to connect fire stick. No refrigerator in room or microwave
Stayed 4 nights in Jan 2024
Response from Brand Experience Team on 2024/1/23
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We appreciate you bringing this to our attention. Kaur J. #team6

2/10 Terrible

Jace

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very rude
Stayed 1 night in Jan 2024

2/10 Terrible

Jace

Traveled with group, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were very rude.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 2024/1/23
We appreciate you taking the time to rate your stay. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

4/10 Poor

Lynda

Disliked: Staff & service, property conditions & facilities
Wifi didn't work. Cleaners barged into room at 1000 without knocking. Door key wouldn't work but reception refused to fix it and rang cleaner to let me into room despite it being before 1100.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 2024/1/23
Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Kaur J.#Team6

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean an near all the stores I love. Yes i would stay again
Stayed 2 nights in Jan 2024
Response from Nancy Y. on 2024/1/17
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Auttie

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

6/10 Okay

Juan

Stayed 1 night in Jan 2024

10/10 Excellent

Ernesto, La Habra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I understand these hotel is a low cost stay but it would be nice if you include a least a non expensive coffee maker with coffee to enjoy in the room. Thank you!
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 2024/1/9
Hi Ernesto,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Lilith#Team6

10/10 Excellent

Angelique

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service, room comfort
Well i booked 2.nights! I dont like when i leave the room and they go into the room.. i dpnt need services for obe night! And no there is not anything to hang on the door! And the couple above us fault all night. Started like at 9pm... stopped at 6 ... NO NEED TO ENTER ANYONES ROOM AFTER ONE NIGHT UNLESS ASKED!
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 2024/1/9
Hi Cynthia,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
For the price it was not that bad better then most of the places around that area that charged more for the same price of a room
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 2024/1/9
Hi Gary,Thank you for sharing your review. We are glad you enjoyed your stay! Lilith#Team6

4/10 Poor

Ana Rubi

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The facility inside is kinda old.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 2024/1/9
Hi Ana Rubi, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Richard

Disliked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Muhamed

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

daniel

Business traveler
Stayed 4 nights in Dec 2023

4/10 Poor

robert

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
some odd issues
My first surprise upon checking in at 7PM was that I had to pay the entire bill up front - are they that worried about theft? But okay, not a huge deal. The room I was given was okay, but for the TV being set on what was apparently a "blind person" setting (where a voice over would narrate a description of what was happening onscreen for everything except commercials)...after I failed to figure out how to turn this off and the maintenance guy was useless, the clerk from the front desk came up and could not figure it out either - so very kindly put me into another room. That room (on the 2nd floor) was okay, though the water pressure was minimal, but that afternoon a new situation with the TV. About 1/3 of the DishTV channels, which had worked earlier in the day, simple stopped - when tuned to those stations the LG TV just displayed a moving cube stating "no signal". Again, the front desk had no idea what to do (did management not pay the bill? Is Dish that bad a service?) and naturally the stations I was hoping to watch were among those no longer working. So those things made for a less than pleasant stay. Again, at least it was clean, the bed was not terrible, and the road noise from I-35 (50 yards away) was tolerable.
Stayed 3 nights in Dec 2023
Response from Brand Experience Team on 2024/1/3
Hi Robert, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 Excellent

Higinio

Stayed 1 night in Dec 2023

6/10 Okay

JESUS

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Malo
Este hotel deja mucho que desear, pa no decir que es una pocilga, las habitaciones de no fumadores huelen igual que las de fumadores, está al lado de la autopista y el que tenga mal sueño no logrará dormir
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 2023/12/26
Hi Jesus, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

8/10 Good

Lane

Stayed 3 nights in Dec 2023

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Larry

2/10 Terrible

Randy

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
I barely slept because there was so much noise outside all night....car doors slamming, people talking, etc
Stayed 1 night in Nov 2023
Response from Nancy Y. on 2023/12/5
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bug nightmare
Sorry. It's too late to add photos but the bed had bed bugs and I'm still scratching. I'd like a refund but no onel will listen to mel from. That establishment
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 2023/11/29
Hi Robert,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

8/10 Good

Rodney

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Sam

Business traveler
Liked: Staff & service
Nice for the price
I was very late getting to check in. It was after midnight. The young lady was polite and got me checked in quickly. She gave me directions where my room was in the complex and where to park. The room was fine. It is an older hotel that has been fixed up. They need to redo the seal around the door. You would see light all around even with the door pulled securely and all the locks engaged. It was loud with the other rooms around and the interstate a few hundred feet away. The towels were new and clean, but they were extremely thin, and I had fuzz on me from the towels. There wasn't any type of door thing to request or deny the room being cleaned, so the room was cleaned for me. The bed was kind of lumpy and caved in toward the middle, but it wasn't too bad. Again, you get what you pay for. I wasn't in the room that much, so it was okay.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 2023/11/21
Hi Sam,Although we appreciate the wonderful rating we do apologize that your stay wasn't as comfortable as anticipated. Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6