Down comforters, desk, iron/ironing board, free WiFi
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Reviews of Airport Palms Hotel

3 out of 5
Airport Palms Hotel
190 Kirkbride Road, Auckland

Reviews

7.0

Good

Rating 10 - Excellent. 70 out of 373 reviews" "
Rating 8 - Good. 130 out of 373 reviews" "
Rating 6 - Okay. 101 out of 373 reviews" "
Rating 4 - Poor. 52 out of 373 reviews" "
Rating 2 - Terrible. 20 out of 373 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenent for our stay.nice clean accommodation.enjoyed our stay
Stayed 1 night in Feb 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is in need of Repairs. Swimming pool was empty and dusty. Bathroom door would not close, paint work needs touching up had to wear slippers on room carpet, otherwise Toilets, Shower, Sink, fridge and Bed linen were all clean.
Stayed 2 nights in Jan 2021

8/10 Good

Mike, Bay of Islands

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Secure car park that was locked at night Helpful staff and good value, could do with some investment, cracked floor tiles in bathroom and maintenance neglected, but was cheap, pretty clean and comfortable bed
Stayed 1 night in Jan 2021

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience! Room was low quality, service was shocking - ended up leaving. Boom box party started up in the room next door at 9pm. Went to complain to reception who did nothing about it!!!
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveler

Disliked: Staff & service
Stayed 2 nights in Dec 2020

4/10 Poor

Marc

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

shane, Auckland

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
nice, pleasant venue, nil air con so was really warm in the room, they had a fan but it wasnt enough to cope with the warmth and climate. and pool was part full and green and closed off - it wouldve made up for nil air con if this was operational
Stayed 3 nights in Dec 2020

4/10 Poor

Georgina, Christchurch

Liked: Staff & service
Disliked: Property conditions & facilities
The room itself was fine, but the seals around the sliding door and windows seemed non existent so even though we had all windows and doors closed - it sounded like they were open all night and was very loud. The worst part was when people were smoking outside their room next door, our whole room smelt like smoke as it came in around the closed windows.
Stayed 1 night in Dec 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Very enjoyable stay. Friendly and helpful desk staff. Plenty of on-site parking. Clean room, comfortable bed. Good value for money stay.
Stayed 1 night in Nov 2020

2/10 Terrible

CJ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't waste your time
It's too dirty. The bathroom is full of mold. Cold and noisy room, swimming pool and other facilities that are so different from the photo. Only one good point is price
Stayed 2 nights in Nov 2020

10/10 Excellent

Carleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was exactly what I expected. Very generous with airport transfers, much appreciated. Easy and obliging concierge. Thank you
Stayed 1 night in Nov 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property is pretty warn down. the roof was peeling in the bath room, the outdoor decking is dangerous as there are bits of wood not nailed in. Quite unstable. The rooms have the basics, it does not feel as clean due to the worn down nature. The original booking said it was non-refundable and came with a free airport shuttle service. However, after making the non-refundable booking, I got a message from the hotel to say "the shuttle service is not operating, sorry for the inconvenience". You get what you pay for, even thought it could still be a little cheaper. Staff are friendly and helpful.
Stayed 2 nights in Nov 2020

8/10 Good

George

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

6/10 Okay

Karena, Nelson

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good price, pleasant and helpful staff, free WIFI, comfortable bed, located close to airport with free parking. Disappointed that pool was unusable, decor pretty shabby and needed to get a staff member to tune TV in. Potholes, rubbish and generally unkempt car park was a bit off putting.
Stayed 1 night in Nov 2020

10/10 Excellent

J, Auckland

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine the room itself. It is abit tired and old and could do with some work on the outside but overall its fine.
Stayed 1 night in Oct 2020

8/10 Good

Andrew, Brisbane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice. If you're after a no frills stay that's nice and clean with a comfy bed before getting on a flight then this is it.. Staff were friendly and can't beat a free ride to the airport. Even if it is 5 min away
Stayed 1 night in Oct 2020

6/10 Okay

Bill, Ahipara

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
What u get for the price bed was good TV didn’t work Cups needed a good wash Security chain was broken I asked to shift room as the neighbours TV was loud
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2020

10/10 Excellent

Tangiwai, Auckland

Traveled with partner
Liked: Cleanliness
The property was fine. It was tidy and comfortable
Stayed 1 night in Sep 2020

8/10 Good

Tangiwai, Tamaki Makaurau

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was excellent. Would have been nice to have had access to a microwave and forks Nd knives otherwise very clean and comfortable.
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Shower was flooded broken tiles in bathroom only one body wash
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t answer messages. No customer service. Cheap prices but you get what you pay for.
Stayed 1 night in Aug 2020

8/10 Good

Jomex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

MTHead, Wellington New Zealand

Business traveler
Whilst the venue is in a very handy location especially to the Airport. It is very tired and a bit run down with some of the room amenities such as the bathrooms shown some real wear and tear. There was no one on reception when I arrived so had to leave and come back and no lighting in the car park so very hard to see where to go to get to the room. The Bed however was comfortable
Stayed 2 nights in Jul 2020

10/10 Excellent

Sharl, Auckland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, nicely greeted on arrival. Clean room no complains
Stayed 1 night in Jul 2020

2/10 Terrible

peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a good stay, yummy dinner.
Stayed 3 nights in Jul 2020

8/10 Good

Verified traveler

Stayed 1 night in Jul 2020

2/10 Terrible

Angela, Christchurch

Business traveler
Disliked: Cleanliness, property conditions & facilities
Last minute rate & discount meant I wasn’t expecting much - especially after reading reviews. I stayed 6pm-8am & found it noisy, cold & mouldy shower. They offer a free airport transfer which I used oneway, it arrived in the 25min timeframe given. The driver was dressed in a smart suit & polite but I had to ask him to stop talking on his mobile while driving (1hand) because its illegal in NZ. My seatbelt was broken & I informed driver but he didn’t bother looking at it. 6pm: Check-in is quick & friendly, it’s strange they require you to write down your credit card number & details for deposit. Security around this worried me but he said it gets destroyed after 1 month. Internal hallways were very cold, strong bleach smell? & dark. I noticed a bunch of external doors had been latched open, security issue? Room is very large with high ceilings, good storage for large luggage, jug, fridge, tv. It was freezing (Window was left open) & the only heating was a tiny heater. I turned it up high asap at 6pm & room didn’t feel warm until 11pm. Only 1 duvet, no extra blankets in room. I didn’t use the shower because there is black mould around the base, the smell of bleach was very strong. I don’t think this place has any insulation against cold or noise of traffic/hallway. Thin curtains meant the outside lights left on shine quite brightly in your room at night. I didn’t feel safe, warm or clean here - wouldn’t recommend.
Stayed 1 night in Jun 2020

6/10 Okay

Steve, NZ

Business traveler
Liked: Staff & service, amenities
this property was very reasonably priced but the room did not smell very nice.
Stayed 1 night in Jun 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
A bit dated but tidy and clean Cat park and drive way need attention
Stayed 3 nights in May 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff where lovely and friendly. The jug area in the rooms need to be updated and maybe a microwave in the rooms
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Nice room but catches missing from window which made it difficult to close properly
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
The carpet was dirty my Wifes socks turned brown in our room . Never again.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel, as it was close to the airport, nice and clean, but there is a little thing for you to know. At 4 am we packed bags but could not leave as the gate was locked. I wanted to go back to the room and call the staff, but once you left the building at night, there is no way back. I had to find the number on my mobile, call the front desk and somebody open the gate for us. I understand the security, but we should be told, it was a bit nervous. Otherwise, the hotel is good.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was hard to come from the city centre. We had to change from train to bus but it was easy to get to the airport cuz they have shuttle.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The service was good. The room smelt like someone had been smoking in it. One window could not be opened. The room was very basic and very oddly laid out. The bathroom was tiny.
Stayed 1 night in Mar 2020

6/10 Okay

Stephen

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again without major changes.
The place is tied and needs a revamp, curtains need repair, a coat of paint is badly needed and the room lacked a sink the cups had to be washed in the hand basin also no warming facially for food and at the price it was not value for money.
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Didn’t expect much but certainly was a motel, not a hotel. The room smelled awful walking in. Ended up finding another place to stay as I didn’t feel comfortable sleeping there.
Stayed 1 night in Mar 2020

10/10 Excellent

j d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport location plus pool!
Fabulous location for the airport plus a bonus of the pool and garden. Staff really friendly and helpful too. Airport transfer quick and easy.
Stayed 1 night in Feb 2020

2/10 Terrible

barbara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never In A million prefer to sleep on a bench
Terrible experience. Hotel falling apart . They do not even try to keep it clean. Run down dirty dark Horror
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
It was dirty. The shower door didn't close so the bathroom floor was wet had to use shower towels to mop up. There wasn't lighting so felt unsafe getting out of my car in car park and walking to my room. Lots of glass and rubbish in car park. Also was mislead that car park was free for two week stay. Staff was blunt did the best he could.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities
The THIRD Expedia booking which was sub par. No restaurant, no air conditioning on a hot day, and pool closed. Friendly staff but manager sat behind him sniggering away. Wood NOT recommend this place!
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel very hot in the room with the fan was turning
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and helpful. Found the traffic at night very noisy but this may be because we were on the front of the hotel near the road. Would use again.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Business traveler
Disliked: Amenities, property conditions & facilities
For the amount per night that they are charging, you would at least expect some air conditioning. It was terribly hot and humid inside the room and a lone table fan did not relieve the heat stress.
Stayed 1 night in Feb 2020