Find Shopping Hotels in Auburn, MA

"My stay at the Holiday Inn Express was comfortable and met all of my needs."

"Trivago and Expedia rated this property a 7.2; I would give it a 2.5. There were water-leak damages in the ceiling of my room that had not been repaired. The rug in front of the door was stained. The toilet paper was the cheapest junk ever—it shredded in my hands. Seriously? Awful stuff. The property itself was in substandard condition. The bed was clean and so was the bathroom—so kudos to the maids. I had to check in 10 minutes early so get to an appointment. The desk clerk wouldn't let me do it without an additional $35 fee. Nor would he let me check in 5 minutes early. He said he'd get in trouble with his boss. Ridiculous; the room was obviously ready. But there was no bending. The next day I was in a hurry and my key wouldn't work. Another problem at the desk. During the night there was a loud party going on in the room next to me from 2 a.m. to 6 a.m. I banged on the wall. I called the front desk—twice. Nothing was done about it. The front desk said they called the room but no one answer. Of course they didn't! He said he wasn't allowed to leave the front desk. So nothing was done. I hardly slept all night. Another problem at the desk. I would never recommend this property to anyone. It has to be worth it to spend a few more dollars to stay somewhere else."

"The room was ok, however to get to room the first floor was under construction with plastic on the floor."

"Dated "

"Microwave and fridge did not work!!"

"Yes and it was amazing customer service 100 "

"Checked in with my wife the ac unit did not work it was about 80 degrees in our room and smelled like wet laundry asked to be moved to another room and staff sent a repair person to our room instead and he was there for about 30 min and didn’t get to fix the ac unit “this was at about 10pm after traveling since 4 am” we were forced to sleep in the room we were in until the next morning where we decided to check out and move to another hotel and that’s when the morning staff offered us a new room we refused and stayed at a comfort inn which was not only cheaper but cleaner and staff was a lot nicer the only positive thing I will say is the morning staff did apologize and said that we should have been moved that night and gave us a full refund he was understanding of our frustration I would not recommend this hotel "

"The elevator and hallways smelled of marijana, and the room itself freaked of cigarette smoke. The shower was disgusting. "

"Literally disgusting. My roomed smelled like cigarettes and mango vape. Stains all over our sheets. I would pay the extra 30 and stay somewhere else. "