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"Everyone, including the reception staff, parking attendants, housekeepers, and store staff, are consistently courteous and professional. This is probably my fifth time staying here, and I’ve never been disappointed. The rooms are always very clean and well stocked. I would definitely stay again."

"Room was great as was the onsen. Staff were very helpful and welcoming. The shuttle to Odawara helped us get back to Tokyo and appreciated receptions assistance with all of this. "

"The staff were so attentive and kind! Everything was ready for us and went smoothly, it made our stay extremely relaxing. "

"Clean room. Nice staff."

"Best Onsen Resort in Town. It's my third time here and I'll definitely be planning on coming back!"

"such a beautiful place"

"The accommodation was more than I expected. Very pleasant staff as well as house keeping."

"Staff polite and helpful. Room was clean. Lived our view. Food was good. Only wish they had more options. Didn’t need a fancy dinner each night. "

"We loved the luxurious feel of this hotel, yes its a little dated but it felt lovely. The location was amazing, the view was fantastic and the staff lovely. Free parking was available across the street, but you need to pull in at the front door for the concierge to give you a ticket and direct you to your parking bay. The bathroom felt the oldest of everything."