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"It was okay "

"I changed the room after the first night to get a view of the ocean. We were in the bayview king luxury room type and both rooms were clean and pleasant looking. Towels, sheets were clean and neat. The check in staff Ali & Erica were rude but John & Harmza were helpful. Staff at the amenities especially the pool were great. Fun at the pool and jacuzzi. Nice gym we worked out abit too. Nice casino, shops and bars. Try cognac pina colada. Didn't go with kids, think they have some kids arcade and another pool "family pool"that could be kid-friendly."

"Clean room "

"Yes"

"Everything looked over worn. The rooms need to be renovated. The bed and pillows were comfortable. No security personnel before taking the elevators to the rooms. Upon taking a shower, we let the water run for about 10 minutes the water never got hot it stayed warm. when checking out they charged us more money than anticipated, because we booked with Expedia and they mentioned that if we booked ahead, we would not pay anything at the hotel. In other words, everything would be covered. When we checked out, they charged us an additional $45.00. I went to the check-out desk to dispute the charges the representative indicated that we did not read the fine print. Therefore, we had to pay that amount. It was unfair, because I read everything before making the reservation and we still had to pay the charges. "

"Fi"