I stayed here for three nights during All-Star Week. At check-in, I was told there would be a $50 hold—no problem. The next day, I saw the full stay, the $50 hold, and an unexpected $1150 hold taken from my account. When I asked about it, I was told it was a software error and to call my bank to fix it—completely unhelpful. I asked to speak with the manager multiple times and was told she was in meetings with no clear time of availability. After three days of trying, I finally spoke with her. Rather than apologize, she argued and asked me what I wanted them to do. I requested accommodation for the inconvenience, and she agreed to a 15% refund, which I accepted just to end the back-and-forth. On check-out, I discovered the refund was never applied. After more arguing, a front desk clerk finally applied a discount she was authorized to give, but the manager never followed through. Overall, this was a frustrating and unprofessional experience. I won’t stay here again or recommend this hotel. Oh and the hotel smelled of mildew, the bed had zero support, the shower looked like an DIY project and the water pressure was terrible. The elevator was out of service so they only had one working. Every time you walked outside you were hit with a very strong smell of weed.