Exterior

Reviews of La Quinta Inn & Suites by Wyndham Atlanta Airport South

2.5 out of 5
La Quinta Inn & Suites by Wyndham Atlanta Airport South
4820 Massachusetts Blvd, College Park, GA

Reviews

7.0

Good

Rating 10 - Excellent. 556 out of 1544 reviews" "
Rating 8 - Good. 332 out of 1544 reviews" "
Rating 6 - Okay. 201 out of 1544 reviews" "
Rating 4 - Poor. 165 out of 1544 reviews" "
Rating 2 - Terrible. 290 out of 1544 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Danielle

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was nice and pleasant. Server crashed at 11:30 at night and it took over an hour to check in because they could not find anyone’s reservations. The lobby lights were all turned off when we returned at 9pm. Very dark and uninviting. Lots of bad patch/paint jobs all over, torn carpets, our refrigerator was melted inside. The room was not fully cleaned. There were smelly items in a cabinet from a previous guest and a dirty wash cloth behind the bathroom door. I also saw a bug in our room that was unafraid of people. This was probably the worst hotel experience I have ever had.
Stayed 2 nights in Apr 2024

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great stay for a short stay
Stayed 1 night in Apr 2024
Response from Hotel Management on 2024/5/1
I am so very happy to know that your time with us was enjoyable and I thank you for this feedback, Melissa. I hope that you will come back and visit us again soon!

10/10 Excellent

Moses

Traveled with partner
Liked: Amenities, property conditions & facilities
Very nice. I’ve stayed in 5 hotels some for more money but this is the cleanest, most elegantly structured peaceful hotel yet.
Stayed 1 night in Apr 2024
Response from Hotel Management on 2024/5/1
Thank you for this wonderful review, Moses. I am so very pleased to know that your stay with us was peaceful and that your room was beautifully cleaned. I hope that you will visit us again soon!

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was the last room and the smoke detector was pulled from the ceiling. The floor was flooded and we had to sleep with a carpet fan on all night. It smelled very musty and the ac did not run though it was on the lowest setting. The bed linens were not clean ie lipstick on the sheets. The curtains had a brown stain on them. The room divider was separated from the ceiling and the wall. It was easily moved when barely touching it. My car got broken into and the staff was not helpful with allowing us a trash bag to clean up the glass that was in the floor and seats. Unhelpful for when asking about cameras to see if I could get anything on the accident. They did call the police after someone else reported it but would not allow me to have the paper work to get the case number. They said they tried to call but did not call me or come to find me.
Stayed 1 night in Apr 2024
Response from Hotel Management on 2024/4/30
I am deeply saddened to note that your stay was so problematic and disappointing. Our staff is expected to ensure that our guests receive all the assistance they need and I am sorry you were not provided with a trash bag and access to the police handling your case. I will also work with our staff to ensure the a/c unit is repaired and deodorize the room. It is my hope that you will consider giving us another chance to better serve you next time you visit Atlanta.

4/10 Poor

Alexander

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
No one picks up the phone at the front desk.
Stayed 1 night in Apr 2024
Response from Hotel Management on 2024/4/27
Thank you for letting us know about this issue, Alexander. I do apologize that our staff was not available to answer the phone and our team will work to make improvements so that guests can be properly assisted with any requests. I do hope that you will give us another chance to better serve you next time.

10/10 Excellent

Kaylee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a nice stay!
Stayed 1 night in Apr 2024
Response from Hotel Management on 2024/4/24
I am so very pleased you enjoyed a wonderful stay with us, Kaylee. Thank you for this lovely review and we hope you will come back and visit us again soon!

2/10 Terrible

joshua

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst place I have ever booked and they lied and said I used the room for 30 minutes and Oder not to give me back my full refund
Stayed 2 nights in Apr 2024
Response from Hotel Management on 2024/4/23
Please accept our apologies that your experience was so disappointing, Joshua. Please know that we value the experience of our guests and I hope that you will give us another chance to better serve you during a future visit to Atlanta.

2/10 Terrible

Robert

Business traveler
I have been billed twice : on my card and I paid cash.I am still waiting for a refund on my card!
Stayed 1 night in Apr 2024
Response from Hotel Management on 2024/4/23
Please accept our apologies that this situation has occurred. Please know that when we release funds or issue a credit, it can take the banks a few days to reflect this on your account. If you do not see this resolved, please do give us a call so we can further investigate. I hope that your stay was otherwise wonderful.

4/10 Poor

Latreesh

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 2024/4/23
Thank you for providing your feedback, Latreesh. We will work with our team to make improvements and I am sorry your stay was not enjoyable. I do hope that you will give us another opportunity to provide you with an exceptional stay in the future.

10/10 Excellent

VEACESLAV

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to stay overnight, close to airport, shuttle provided
Stayed 1 night in Apr 2024
Response from Hotel Management on 2024/4/23
I am delighted to know that our location served you well and that the shuttle was helpful in your travels. Thank you for this lovely review and we hope that you will visit us again the next time your travels bring you through Atlanta.

10/10 Excellent

AYLA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked several locations before finding somewhere nice & clean.
Response from Hotel Management on 2024/4/19
Thank you for sharing your recent experience, Ayla. I am so very pleased to know your room was so nice and clean and we hope that you will come back to visit us again soon.

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner is ver professional. He made sure that my check in easy fast.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 2024/4/19
I am so very pleased to know that the check-in process was convenient and that you felt welcomed and comfortable during your stay. I hope that you will come back and visit us again soon!

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Hotel Management on 2024/4/17
I am delighted to see this exceptional rating. Thank you for leaving your feedback, Scott. We hope to have you come back and visit us again soon!

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Hotel Management on 2024/4/17
Thank you for rating your recent stay with us, Ahmed. I am pleased you were satisfied with your overall experience. I hope that you will visit us again the next time you travels bring you to Atlanta so we can provide an even superior stay in the future.

8/10 Good

evan

Liked: Cleanliness, property conditions & facilities
It was very quiet,so I was able to rest well.
Stayed 1 night in Apr 2024
Response from Hotel Management on 2024/4/17
I am pleased to note you enjoyed a peaceful stay with us and I do hope that you come back and visit us again during a future visit to Atlanta. Thank you for leaving your review, Evan.

6/10 Okay

Laquita

Traveled with partner
Disliked: Amenities, property conditions & facilities
This property was a little outdated for me. Property wasn’t near much . But most definitely affordable.
Stayed 1 night in Feb 2024
Response from Hotel Management on 2024/4/17
Thank you for letting us know about your recent experience, Laquita. I apologize for the dated aspects of the hotel and please know we are working to make improvements. I do hope that you will visit us again during future travels so that we can provide you with a superior experience next time.

8/10 Good

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 2024/4/13
Thank you for rating your recent visit, Ebony. I am pleased your overall experience was satisfactory and we hope that you will come back and visit us again during future travels, so we can be sure to provide an even superior stay.

10/10 Excellent

Thalia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were really friendly and cordial.
Stayed 1 night in Apr 2024
Response from Hotel Management on 2024/4/13
Thank you for sharing about your experience and I am so very proud to note that our staff was welcoming and helpful. We hope that you will come back and visit us again soon, Thalia!

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/4/13
I am delighted you enjoyed a wonderful stay with us, Alvin. Thank you for this excellent rating and we hope to see you again soon.

6/10 Okay

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities
property from the airport to confirm our shuttle pick up and in 3 calls no one answered the phone. As a result we took a cab and suffered a $30 cab fare. We chose this property for the shuttle, breakfast and proximity to the airport.
Stayed 1 night in Apr 2024
Response from Hotel Management on 2024/4/5
Please accept our sincere apologies that our staff was not able to answer the phone upon your arrival. Our reception team will work to ensure that they can care for the guests checking in as well as those calling on the phone. I do hope that you will consider giving us another opportunity to better serve you in the future.

6/10 Okay

So

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Guest services were great. Parking was limited. Biggest problem was roaches in bathroom. Stained and sicken in couch. We didn't shower or open our suitcases. Breakfast was not good at all.
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/4/5
Thank you for sharing these issues with us so that we can be sure to address the problem moving forward. I do apologize that there were roaches and we will increase our pest control measures to eliminate this problem. We will also deep clean the couch and make improvements to the breakfast. I do hope that you will consider giving us another chance to better serve you during a future visit to Atlanta.

8/10 Good

Dianna

Traveled with family and small children
Liked: Staff & service
The rooms were okay but the bathroom floors and stripping was a mess whoever painted and did the bathroom remodel didn't do a very good job at all. There was a strange smell in the room too.
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/4/4
Thank you for sharing the issues you experienced during your visit, Dianna. I will share your comments with our maintenance team so that we can address these issues and I do hope that you will come back and visit us for an even superior stay in the future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/3/30
I am pleased you enjoyed a peaceful stay with us, Thomas. It is our goal to ensure our guests have a wonderful experience and we hope that you will visit us again soon.

6/10 Okay

Cathy

Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/4/19
Thank you for rating your recent stay with us, Cathy. Please know we are working hard to make improvements and I do hope that you will give us another chance to better serve you in the future.

2/10 Terrible

Marcus

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches and roach powder all over room. Sticky counters and dressers. My gf hated it and we left after a couple hours. Staff was very sweet but this hotel is a catfish. Also smelled like smoke everywhere
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/3/28
I apologize that you saw roaches and our maintenance staff will address this and increase pest control measures. Our housekeeping team will also ensure the area is deeply cleaned and deodorized. I do hope that you will give us another opportunity to provide you with an excellent stay during a future visit.

2/10 Terrible

Jana

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/3/30
I apologize that your stay with us was unsatisfactory, Jana. Please know that our team is dedicated to providing excellence for our guests and we will work hard to make improvements. I do hope that you will give us another opportunity to provide you with an exceptional stay in the future.

10/10 Excellent

Kayesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/3/28
I am delighted you enjoyed a wonderful stay with us, Kayesha. I hope that you will come back and visit us again soon!

2/10 Terrible

Amy

Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/3/28
I am saddened to note that your stay with us was disappointing, Amy. Please accept our apologies and know our staff will work hard to make improvements. I hope that you will give us another chance to better serve you in the future.

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was amazing. Very large and recently renovated.
Response from Hotel Management on 2024/3/24
I am delighted you enjoyed a wonderful stay in our newly renovated rooms. It is our goal to provide an exceptional stay for our guests and I hope that you will come back and visit us again soon.

8/10 Good

cindy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We’d stayed one night as we had an overnight layover. We’d stay here again.
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/3/21
Thank you for sharing about your recent stay with us, Cindy. I am glad we were able to provide a comfortable overnight stay during your layover and we do hope that you will choose us again the next time your travels bring you through Atlanta.

2/10 Terrible

Jerika

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Hotel Management on 2024/3/21
Please accept our sincere apologies for providing a disappointing experience, Jerika. Our team will be notified of this low rating so we can evaluate our services and be sure to make improvements. I do hope that you will give us another chance to provide you with a superior stay in the future.

8/10 Good

andre

Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/3/21
Thank you for rating your recent stay with us, Andre. I am pleased your overall experience was satisfactory and we hope that you will visit us again during future travels so we can provide an even superior experience next time.

8/10 Good

Velma J

Traveled with family
Liked: Staff & service
The room was ok it was a little dated and needs to be updated
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/3/20
Thank you for your review, Velma. I am pleased you were satisfied with your overall stay and we thank you for noting an area we can improve. We will work on updates and do hope that you will visit us again soon so we can provide a superior stay.

4/10 Poor

zarreen

Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/3/21
I am saddened to note that your stay with us was disappointing, Zarreen. It is our goal to ensure our guests enjoy a wonderful stay and our team will be working hard to improve our services. I do hope that you will give us another chance to better serve you the next time your travels bring you to Atlanta.

10/10 Excellent

trinae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel . Very quiet and accommodating. I come here very often and they always make sure I have a great experience .
Response from Hotel Management on 2024/3/20
I am so very delighted to know that we consistently provide you with a peaceful stay and that our staff is welcoming and helpful. Thank you for this review and we hope to see you again soon, Trinae!

10/10 Excellent

Kenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great at this property
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/3/20
Thank you for this lovely review, Kenny. I am so very pleased to know you enjoyed your visit and we hope that you will come back again soon!

2/10 Terrible

Diane

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was disgusting. The furniture was ripped the room was dirty.. we did not stay we refunded our money and left… never recommend this place!!!
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/3/18
Please accept our sincere apologies that your room was not properly cleaned and that the furniture was in need of repairs. Our housekeeping and maintenance staff will address these issues and ensure improvements are made. I hope that you will consider giving us another chance to better serve you in the future.

10/10 Excellent

Oswaldo

Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/4/5
Thank you for this exceptional rating, Oswaldo. I am so very pleased your stay was wonderful and we do hope that you will stay with us again the next time you visit Atlanta!

2/10 Terrible

Genaro

Disliked: Cleanliness, property conditions & facilities
The room smelled really bad like if their was water damage. The bathroom was dirty as well still with dirty rags behinf the door.
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/3/15
Please accept our sincere apologies that your room was not beautifully cleaned and had a bad odor. I will share this feedback with our staff so that our housekeeping team can deep clean the room. I do hope that you will give us another chance to better serve you in the future, Genaro.

2/10 Terrible

Catherine

Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/4/5
I am saddened to note that your stay was disappointing. Please know that we value the experiences of our guests and will work hard to implement improvements. I do hope that you will give us another try in the future so that we can provide you with ane exceptional stay.

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Nearby to airport
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/3/15
I am pleased your stay with us was enjoyable and that our location served you well. I hope that you will come back to visit us again soon!

10/10 Excellent

Nashay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much for hosting my family! They loved the property” nice and clean
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/3/14
Thank you for this lovely review, Nashay. I am delighted that your family enjoyed a wonderful stay in a nicely cleaned room and we hope that you will choose us the next time you have lodging needs in Atlanta.

10/10 Excellent

Sadiqa

Liked: Cleanliness, staff & service, property conditions & facilities
Two ladies at front seat when I checked in and out were AMAZING. Great customer service I was a little overwhelmed .. had late travel And they were so accommodating!
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/3/13
I am delighted to know that our staff was so welcoming and helpful during your stay, Sadiqa. It is our goal to provide exceptional customer service and we hope that you will come back and visit us again soon!

2/10 Terrible

Seleatha

Traveled with partner
The sheets were nasty. I still have not been sent my deposit back . The tub was supposed to be jet didn’t work.
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/3/13
Please accept our sincere apologies that your sheets were not properly cleaned and fresh for your stay. It is not our usual standard and I will relay your comments for our staff so we can properly address this. I do hope that you will give us another chance to better serve you in the future.

6/10 Okay

Sergio, Dorchester

Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom needed renovations 5 years ago
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/3/14
Thank you for sharing your feedback with us, Sergio. Please know we are consistently working on improvements and updates. We will add this to our list of considerations for improvement. I do hope that you will visit us again during a future visit to Atlanta.

2/10 Terrible

Nick

Traveled with group
Disliked: Cleanliness, staff & service
They overbooked and gave me a king bed, instead of two double beds. They then told me that my room was filled with the previous guests stuff which they had not yet come back to claim. I demanded a refund. Beyond horrendous experience I had to sleep in my car in the parking lot
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/3/10
I apologize that there was an issue with the reservation and that you did not receive the room style you had booked. I will inform our reception staff so that we can address this and ensure that our guests can enjoy the room they requested. It is also unacceptable that you had the issue with a prior guest's unclaimed belongings. Please know we will work hard to improve and I hope that you will give us another opportunity to provide you with a superior stay in the future.

6/10 Okay

Ed

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Management on 2024/3/13
Thank you for sharing your feedback with us, Ed. Our team is dedicated to continuing to improve and I hope that you will visit us again the next time your travels bring you to Atlanta, so we can provide a superior stay in the future.

2/10 Terrible

Jasmine

Disliked: Cleanliness, staff & service, property conditions & facilities
Please don’t waste your money here, it’s is a disgusting property, terrible location. Just a haunted hotel of mess ..they need to shut down or say it’s a motel
Stayed 2 nights in Mar 2024
Response from Hotel Management on 2024/3/9
Please accept our sincere apologies for providing a disappointing experience, Jasmine. Our staff is dedicated to working hard to improve and I hope that you will give us another chance to better serve you in the future.

6/10 Okay

Ayotunde

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/3/10
Thank you for sharing your feedback with us, Ayotunde. I apologize that we did not manage to provide you with a stellar experience and do hope that you will give us another chance to better serve you the next time you visit Atlanta.

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/3/9
I am delighted to know that your stay was excellent. Thank you for rating your recent stay, Maurice. We hope you will visit us again soon!