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Reviews of Hyatt Place Atlanta Airport-South

3 out of 5
Hyatt Place Atlanta Airport-South
1899 Sullivan Road, College Park, GA

Reviews

7.8

Good

Rating 10 - Excellent. 431 out of 1007 reviews" "
Rating 8 - Good. 244 out of 1007 reviews" "
Rating 6 - Okay. 140 out of 1007 reviews" "
Rating 4 - Poor. 102 out of 1007 reviews" "
Rating 2 - Terrible. 90 out of 1007 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Julie

Liked: Cleanliness
Disliked: Property conditions & facilities
I called ahead to say that we would be arriving after midnight. Our flight was further delayed so we didn’t arrive until 2 am. When we got to the hotel, the system was down and they couldn’t get us a room for over 30 minutes. Once they got us a room, we didn’t get a key and they couldn’t produce one for us. In the morning, we couldn’t get breakfast because we couldn’t leave the room until we were packed up and ready to leave.
Stayed 1 night in Apr 2024

10/10 Excellent

Dawn

Traveled with partner
Damian was helpful, courteous and cheerful - even though it was 11:00 at night and due to delayed flight the shuttle was packed! That led to the lobby being packed - they were overrun but remained positive and cool headed. When we got to the room it was amazing! Talk about clean and modern! Well played Hyatt south
Stayed 1 night in Apr 2024

10/10 Excellent

chiragkumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional and the customer service was excellent.
Stayed 4 nights in Apr 2024

10/10 Excellent

Kelly, McCormick

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and helpful. Rooms very large and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Pooja

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

Jazanay

Stayed 1 night in Apr 2024

8/10 Good

Isiah Clayton Lee

Stayed 3 nights in Apr 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and attentive. The breakfast stayed on top of everything. The shuttle driver was quick and to the point.
Stayed 1 night in Apr 2024
Response from AJ on 2024/4/4
Thank you for your feedback! We appreciate you for choosing us!

10/10 Excellent

Renee

Liked: Staff & service, property conditions & facilities
The staff was extremely helpful and professional.
Stayed 1 night in Mar 2024
Response from AJ on 2024/4/4
Thank you for your feedback! We appreciate you for choosing us!

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle was very convenient, but only picks up from domestic terminal locations 9-13, where all hotels pick up. It was easy & free. Hotel was clean, close to airport, and breakfast was fine. Would stay again for an overnight in ATL airport.
Stayed 1 night in Apr 2024
Response from AJ on 2024/4/4
Thank you for your feedback! We appreciate you for choosing us!

2/10 Terrible

Darrin

Traveled with partner
I booked a king bed specifically and I got two queens. 1 star. This not a Hyatt fault but Expedia. I will not be using you guys again. Thank you
Stayed 1 night in Apr 2024
Response from AJ on 2024/4/2
We deeply apologize for the inconvenience. We hope that your next stay with us will be much more satisfying. Your reviews matter to us and we thank you for voicing your concerns.

2/10 Terrible

Roselle

Business traveler
Disliked: Staff & service, property conditions & facilities
The manager lacks customer care and service. The supervisor tried his best to assist. The food was horribly presented. I would never stay again.
Stayed 1 night in Mar 2024
Response from AJ on 2024/4/4
We deeply apologize for the inconvenience! Your feedback helps us make the proper changes necessary to ensure guest satisfaction. We appreciate your feedback and hope that you continue to choose us.

10/10 Excellent

Carlyson

Stayed 1 night in Mar 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service
Renovation and construction debris. But our room was great and your staff were great!
Stayed 1 night in Mar 2024

10/10 Excellent

Forrest

Traveled with family
Liked: Amenities
Restaurants on property-also staff very helpful
Stayed 1 night in Mar 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service
To much construction
Stayed 2 nights in Mar 2024

8/10 Good

Daquan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good stay here at the Hyatt. One thing that stuck out was the Staff. Everyone I came in contact was extremely nice!
Stayed 3 nights in Mar 2024

10/10 Excellent

berkan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greek
Stayed 4 nights in Feb 2024

10/10 Excellent

STEPHEN, Ellijay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Samantha Alexandra

Stayed 1 night in Feb 2024

8/10 Good

edna

Liked: Cleanliness, staff & service
Lobby was under construction so they didn’t have a restaurant for dinner but they did have one across the street at the neighboring hotel. The breakfast and started until 6 AM and that’s when our shuttle arrived so I had to grab food quickly and eat it while we were riding. But the scrambled eggs the sausage and ham were very good. Lots of fruit and nuts to choose from. Room was very comfortable. Would stay there again.
Stayed 1 night in Feb 2024

2/10 Terrible

Ryan

Stayed 1 night in Feb 2024

6/10 Okay

Brian

Traveled with family and small children
Liked: Staff & service
The property was under construction, but that was ok. It took a while to get the shuttle and it is a shared shuttle. In the mornings, it only runs at 6:00 am, not earlier. Thank goodness we didn't need to be earlier, but the 6:00 shuttle we missed because it was full. They have one shuttle shared by two hotels and the first hotel filled the shuttle. Another guest had to look for alternative transportation last minute. The room was spacious and mostly clean. The staff was friendly except for the shuttle driver in the morning. He left a bad last experience.
Stayed 1 night in Feb 2024

6/10 Okay

Ariel

Traveled with partner
Liked: Staff & service
Insects in the room
Stayed 2 nights in Feb 2024

8/10 Good

Tracy

Stayed 1 night in Feb 2024

10/10 Excellent

Sarah

Liked: Amenities, property conditions & facilities
Everything was nice.
Stayed 2 nights in Feb 2024

10/10 Excellent

Julie

Traveled with partner
Liked: Staff & service, amenities
The staff was great checked in late after long flight . Breakfast was awesome too
Stayed 1 night in Feb 2024

10/10 Excellent

Christine

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel experience
Stayed 1 night in Jan 2024

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Great room…great guest service!
Stayed 3 nights in Jan 2024

4/10 Poor

Megan

Stayed 1 night in Jan 2024

6/10 Okay

Jawaid Junaid

Traveled with group
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed here many times and had pleasant experiences. Unfortunately, I cannot say the same for this trip. How my concerns were addressed or rather not addressed left me with an unpleasant experience. The room was not clean nor was it in proper working order. I'm not sure if I'd return in the future.
Stayed 2 nights in Jan 2024

6/10 Okay

VIKRAM

Stayed 2 nights in Jan 2024

10/10 Excellent

Shametrice

Stayed 1 night in Jan 2024

10/10 Excellent

Hortencia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Missed my flight, Hotel had shuttle to and from the airport, had free breakfast. Staff super friendly and helpful.
Stayed 1 night in Jan 2024

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Ronald, Johns Creek

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Norvelande

Stayed 1 night in Jan 2024

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super nice van driver, and very friendly front desk staff
Stayed 1 night in Jan 2024

2/10 Terrible

ROBERT

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I booked and paid for a room with a king size bed. When I showed up, they told me they did not have anything other than two double beds. I don’t appreciate not getting what I pay for. I would’ve stayed somewhere else. Had I known I could not get a king size bed.
Stayed 1 night in Jan 2024

8/10 Good

Shelby

Business traveler
Liked: Cleanliness, staff & service, amenities
Stayed for one night, clean room, nice staff. Would stay again. Shelby
Stayed 1 night in Jan 2024

2/10 Terrible

Flavia

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was dirty, elevators were dirty. We knew about the renovation only after our non refundable reservation. Orbit should be more clear on that.
Stayed 1 night in Jan 2024

10/10 Excellent

Ricardo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Dubi, New York

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is undergoing mayor renovation. It shouldn't be open. Or I should have been warned. False fire alarms blaring early in the morning. Elevator out. Work noise. Shower didn't shower properly. Etc.
Stayed 1 night in Jan 2024

4/10 Poor

Catherine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs to be cleaned up and fumigated
The rooms were not very clean and smelled as if they had been smoked in heavily.
Stayed 1 night in Jan 2024

8/10 Good

Douglas

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Leslie

Stayed 1 night in Jan 2024

8/10 Good

Alexis

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Ada

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved how close it is from the airport. Staff is very friendly and made sure we were comfortable. Will definitely choose again when starting in Atlanta
Stayed 1 night in Jan 2024

10/10 Excellent

Pia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 1 night in Dec 2023