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Reviews of Hyatt Place Atlanta Airport-North

3 out of 5
Hyatt Place Atlanta Airport-North
3415 Norman Berry Dr, Atlanta, GA

Reviews

7.4

Good

Rating 10 - Excellent. 379 out of 1005 reviews" "
Rating 8 - Good. 238 out of 1005 reviews" "
Rating 6 - Okay. 155 out of 1005 reviews" "
Rating 4 - Poor. 107 out of 1005 reviews" "
Rating 2 - Terrible. 126 out of 1005 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Nica

Traveled with family
Liked: Amenities
I did like the breakfast room they have a lot of variety to choose from, didn’t like the fact they didn’t have an indoor pool,that was a nuisance to me and my daughter.
Stayed 5 nights in Apr 2024

4/10 Poor

Lorraine

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was advertised as having a cafe and bar which were not available. Pictures were not anywhere representative of this property. Absolutely would not recommend. If this is Hyatts standard it’s very questionable. Hyatt needs to check on its properties and advertising. Totally deceiving.
Stayed 1 night in May 2024

6/10 Okay

Shreya

Stayed 2 nights in Apr 2024

8/10 Good

Jasmine

Traveled with group
Liked: Staff & service
I loved that it has a free shuttle to the airport since we were staying to go straight to the airport
Stayed 1 night in Apr 2024

10/10 Excellent

Clair

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great comfy bed & pillows. Staff friendly and helpful.
Stayed 2 nights in Apr 2024

2/10 Terrible

Tayika

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in process was very inconvenient. The hotels system was down and we were unable to check in until 5:30pm. We needed to be ready for an event by 6 so this was a huge inconvenience. When we contacted the hotel to see if we could possibly go to another location, they were not helpful and told us “these things happen”.
Stayed 1 night in Apr 2024

10/10 Excellent

Andriy

Stayed 1 night in Apr 2024

10/10 Excellent

Clair

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were friendly and very helpful.
Stayed 1 night in Apr 2024

2/10 Terrible

Liliana, RIVERBANK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 3 nights in Apr 2024

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service
Property was undergoing renovation and updating, so not as "sparkling" as others where we've stayed. But people are friendly and helpful.
Stayed 1 night in Apr 2024
Response from Jenice Alexander FOM on 2024/4/19
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

4/10 Poor

Beatris

Disliked: Cleanliness, staff & service
I booked my stay through Expedia. I called a week before to ask for conjoining rooms. The agent at the hotel was able to put it in and said I will have conjoining rooms. When l get there I alga e my name they charged me for one room when I paired for 2. The girl at the front desk had a nasty attitude looks like she hates her job. She told me well call Expedia beacuse I only have one room etc. I called and and Expedia called the problem was fixed but they didn’t have my room connected not even the same floor. Soon as we get to the first room the door to the bathroom is broken. The second room as soon as I walked in it smelled like fish, the beds and the sofa has stains on it, the floors are filthy, Bathroom shower head has mold on it tub was dirty. When I asked to speak to the manger conviently there was no manger on duty. Customer service sucks. They need to do better.
Stayed 2 nights in Apr 2024
Response from Jyneshia on 2024/4/17
Good morning Beatris,I do apologize for the inconvenience you endured during your stay if you could please contact me here at the property I would like to follow up on the issue.

10/10 Excellent

Scott, Cottage City

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff!
Stayed 3 nights in Apr 2024
Response from Jenice Alexander FOM on 2024/4/19
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

2/10 Terrible

Bianca

Stayed 1 night in Apr 2024

2/10 Terrible

Bianca

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The supervisor busted in the room on us ... Almost hit my brother in face without knocking . Was very rude and saying our room was torn up because waiting on housekeeping to remove trash and they come every other day then said something bout us having to guest when we were in a suite with a living room and bedroom area . Was very rude hung up in my face ... Housekeeping even said nothing was wrong with our room .... I asked for corporate number they said they didn't know it.
Stayed 2 nights in Apr 2024
Response from GM muktar on 2024/4/19
Hi Bianca , I'm truly sorry for any frustration you have experienced. Our goal is to provide exceptional service, and we realize that we have not met your expectations in this instance. Please know that we take your feedback seriously and will work to improve, Thank you

2/10 Terrible

RIGOBERTO

Stayed 1 night in Apr 2024

10/10 Excellent

Dominga

Liked: Cleanliness, staff & service, property conditions & facilities
The ladies that works at front desk, breakfast, housekeepers are very nice
Stayed 3 nights in Mar 2024
Response from Jenice Alexander FOM on 2024/4/19
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

10/10 Excellent

Kerri

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the front desk staff was so nice!
Stayed 2 nights in Apr 2024
Response from Jenice Alexander FOM on 2024/4/19
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

4/10 Poor

DEBRA

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
The young lady at check in was terrific, attitude was great, but the lady in the kitch has a very nasty attitude, the house keep sreals..she tried to hid my daughter's minnie mouse that she got in her easter basket insted of her returing it after she cleaned she hid it on her cart locked in a clost and the young man who works there helped use find it sad to take from a child....and we were down stair and she walke by us multiple times thats y she didnt take it right then and there....bring ur own cups and plenty of bottle water bc a bottle here is 3.00 and something....as far as the room i give them a 1.5 rating...imma post pic on google so u can see for your self why over all i will not be staying here again...them four days were hell...
Stayed 1 night in Mar 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Apr 2024
Response from Jenice Alexander FOM on 2024/4/5
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your We hope to see you again!

8/10 Good

Chimere, Poinciana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Asis

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jenice Alexander FOM on 2024/4/5
Thank you so much for taking the time to leave us a rating. We’re glad that you enjoyed your We hope to see you again!

8/10 Good

Simona

Liked: Cleanliness, staff & service
No plugs near bed
Stayed 1 night in Mar 2024
Response from Jenice Alexander FOM on 2024/4/19
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

8/10 Good

Nick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place. Just wish they had vending machines.
Stayed 2 nights in Mar 2024
Response from Jenice Alexander FOM on 2024/4/5
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay here at Hyatt Place Atlanta North. I apologize you didn't see our gallery area where our offer a variety of snacks. We hope to see you again soon!

10/10 Excellent

Simona

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Jenice Alexander FOM on 2024/4/19
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Mar 2024
Response from Jenice Alexander FOM on 2024/4/5
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your Hyatt Place Atlanta North. We hope to see you again soon!

4/10 Poor

Amish

Business traveler
Disliked: Staff & service, amenities
While room and breakfast were good, I would not go back to this place again. Sofabed was fragile and risky to sleep on. No way to contact front desk from the room as no phone in the room. We requested an extra blanket/pillow and surprisingly they were out of the pillow and literally favored us by giving a blanket which was so old and worn out that you can't use it. While room had basic TV channels, they took the remote from the room while we were away. We spent 20 mins searching for it thinking that we lost it. When asked at the front desk, they didn't tell us until a cable guy noticed us talking and mentioned that the owners has asked to remove remotes from all the rooms.

10/10 Excellent

Evelyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing
Stayed 3 nights in Mar 2024
Response from Jenice Alexander FOM on 2024/3/28
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

10/10 Excellent

Kathleen

Stayed 1 night in Mar 2024
Response from Jenice Alexander FOM on 2024/4/19
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

6/10 Okay

Anoop

Liked: Staff & service
Disliked: Property conditions & facilities
Very old property
Stayed 2 nights in Mar 2024

2/10 Terrible

Lisa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mole in bathroom, sink handle broken, rust on tower bars , tiny closet, overall not so clean
Stayed 3 nights in Mar 2024

10/10 Excellent

Saleem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jenice Alexander FOM on 2024/4/19
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

4/10 Poor

Reyes

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Sofia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For sure I will return
Stayed 1 night in Mar 2024
Response from GM on 2024/3/20
Thank you for choosing us and giving us a perfect 5/5 rating. We’re delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we’re thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.

10/10 Excellent

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was amazing and big very very clean
Stayed 1 night in Mar 2024
Response from GM on 2024/3/20
Thank you for your wonderful feedback! We’re thrilled that you found the room amazing, spacious, and impeccably clean. Our team takes great pride in maintaining high standards, and it’s rewarding to know that we exceeded your expectations. Your kind words motivate us to continue providing exceptional service. We look forward to welcoming you back soon!

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jenice Alexander FOM on 2024/3/20
We’re really grateful and appreciate you taking the time to share your rating with us. We hope to see you again soon!

2/10 Terrible

Selina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just not a clean property.
Stayed 1 night in Mar 2024
Response from GM on 2024/3/20
We sincerely apologize for any inconvenience you experienced during your stay. Cleanliness is of utmost importance to us, and we regret that we fell short of your expectations. Rest assured, we take your feedback seriously and will address this promptly. We appreciate your honesty and hope to have the opportunity to improve your experience in the future. Thank you for bringing this to our attention.

6/10 Okay

Donte

Liked: Staff & service
Shuttle driver was rude hotel was over booked
Stayed 2 nights in Mar 2024
Response from Jenice Alexander FOM on 2024/3/20
Dear Donte, we're disappointed to hear about your experience, and we'll strive to do better. We apologize for the inconvenience/frustration and would appreciate another chance to earn your business if the opportunity presents.

6/10 Okay

Colby

The food was good but someone was knocking on the door at night
Stayed 1 night in Mar 2024
Response from Jenice Alexander FOM on 2024/3/20
Dear Colby, we’re glad that you enjoyed your meal. We're disappointed to hear about your experience and we'll strive to do better. We apologize for the inconvenience and would appreciate another chance to earn your business.

10/10 Excellent

Rita

Nice room layout.
Stayed 1 night in Mar 2024
Response from Jenice Alexander FOM on 2024/3/20
We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next visit even better, please let us know.

6/10 Okay

Melissa

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Expected better from the ratings but overall it was good and served it purpose as a layover close to airport. Definitely wouldn't stay here if it was for anything else.
Stayed 1 night in Feb 2024
Response from Jenice Alexander FOM on 2024/3/20
Dear Melissa, we're disappointed to hear about your experience, and we'll strive to do better. We apologize for the inconvenience and would appreciate another chance to earn your business.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Very professional
Stayed 1 night in Feb 2024
Response from Jenice Alexander FOM on 2024/3/20
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay. We hope to see you again soon!

8/10 Good

Meklit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from Jenice Alexander FOM on 2024/3/20
Dear Meklit, we are grateful that you took the time out to leave us a review. We’re glad that you enjoyed yours stay. We hope to see you again soon!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and very clean.
Stayed 1 night in Feb 2024
Response from Jenice Alexander FOM on 2024/3/20
At Hyatt Place Atlanta North, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.

6/10 Okay

Brent

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Oredered Two Glasses of Wine...paid Cash and Person stuck cash in their Pocket! Employees lacked Professionalism. Pizza Hut Boxes on Back Bar where Customers Could See Employees Open Boxes and Eat behind Bar.
Stayed 1 night in Feb 2024
Response from Jyneshia on 2024/2/18
Hey Brent I'm the Assistant General Manager if you could please give me a call here at the property.

6/10 Okay

René

Traveled with family
.
Stayed 1 night in Feb 2024

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean room. Nice remodeled rooms
Stayed 2 nights in Jan 2024

2/10 Terrible

Giancarlo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very dirty and bad looking building
Stayed 1 night in Dec 2023

6/10 Okay

James

Stayed 8 nights in Jan 2024

8/10 Good

Brian

4/10 Poor

vikramjit

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The washroom door handle was broken . There was hair on towels and were dirty.The floor carpet smelled so bad .
Stayed 1 night in Jan 2024