This hotel is located in a nice, nice upscale convenient area. The room was very nice, clean, amazing view, etc. The hotel itself was beautiful, reasonably priced and clean.
The first night I arrived, Feb. 16, the guy I initially made contact with was very rude, and unprofessional. Everything seemed like an inconvenience for him. He stayed with a frown on his face every time I saw him. His name started with an “M.”
The food in the bistro was nothing less than amazing. The bartender who worked that night was awesome. She played good music and took really good care of us. The chef also came out to check on us, introduce himself, and made small talk. I really enjoyed it.
The valet drivers who worked the night of Feb. 16 were extremely unprofessional. Using profanity out loud, saying the “N word” out loud and they all smelled like cigarettes and marijuana.
When I checked out this morning at 5 a.m., the front desk agent was polite. However, he had on a durag, t-shirt, track jacket, and sweat pants. I get it, it’s overnight but please dress a little bit more casual. Lastly, he also said the “N word” loud enough for me to hear it. And he was watching movies on his HP laptop while dealing with customers/guest.
As an HR professional, I don’t understand why Marriott would tolerate this type of behavior. It’s clearly been going on for a while because they were too comfortable with the behavior they displayed. Please get a new staff!