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Reviews of Comfort Inn Atlanta Airport

2.5 out of 5
Comfort Inn Atlanta Airport
1888 Sullivan Rd, College Park, GA

Reviews

7.4

Good

Rating 10 - Excellent. 475 out of 1288 reviews" "
Rating 8 - Good. 321 out of 1288 reviews" "
Rating 6 - Okay. 192 out of 1288 reviews" "
Rating 4 - Poor. 135 out of 1288 reviews" "
Rating 2 - Terrible. 165 out of 1288 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Erin

Traveled with family
Liked: Staff & service
Disliked: Amenities
Decent stop on your way too/from the airport. Not amazing, but does the job. Staff all were very friendly.
Stayed 1 night in May 2024
Response from Front Desk Supervisor on 2024/5/22
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

8/10 Good

Timothy

Traveled with family
Liked: Staff & service
Staff was extremely friendly. Hotel was fairly clean but shower uad molde in corner of it.
Stayed 1 night in May 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!

6/10 Okay

Myeshia

Nothing unique
Stayed 2 nights in May 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

10/10 Excellent

Madison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great staff!
Stayed 1 night in May 2024
Response from Terri Robinson on 2024/5/20
“Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Terri RobinsonFront Desk Supervisor

8/10 Good

Rickey

Nice room
Stayed 1 night in Apr 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The service was good I highly recommend
Stayed 1 night in May 2024
Response from Terri Robinson on 2024/5/20
Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations once more.Terri RobinsonFront Desk Supervisor

6/10 Okay

Elizabeth, Rock Hill

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed ourselves. Thank you so much!!
Stayed 2 nights in Apr 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!

8/10 Good

Melissa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were in really good shape and clean. But hallways really smelt like drugs when I arrived around 10 pm. The smell didn't bother me once I was in my room and was gone following morning when I left.
Stayed 1 night in Apr 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 2 nights in May 2024
Response from Terri Robinson on 2024/5/20
Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations once more.Terri RobinsonFront Desk Supervisor

10/10 Excellent

Priscilla

Liked: Property conditions & facilities
Close to airport and available shuttle.
Stayed 1 night in May 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Terri Robinson on 2024/5/20
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!Terri RobinsonFront Desk Supervisor

6/10 Okay

Dale

Liked: Staff & service
Disliked: Property conditions & facilities
Not enough wash clothes for the number of adults. When asked for extra, they said I’m sorry we don’t have any. A big party had just arrived and took them all. Need more than one trash can. Need one in the bathroom and bedroom
Stayed 1 night in Apr 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

6/10 Okay

Karen

Stayed 1 night in Apr 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

4/10 Poor

Marco

Stayed 2 nights in Apr 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

2/10 Terrible

Daniel

Stayed 1 night in Apr 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
We sincerely regret that your experience was less than perfect. We care deeply about our guest and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 4 nights in Apr 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Brucette

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Jeffery

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice people at reception
Stayed 1 night in Apr 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

6/10 Okay

Phyllis

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

2/10 Terrible

John R

Disliked: Cleanliness, amenities, property conditions & facilities
The entire places smelled like weed.shower dropped all night, TV did not work. Will never stay there again
Stayed 1 night in Mar 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
We sincerely regret that your experience was less than perfect. We care deeply about our guest and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities
The comforter was nasty dirty, another customer complained of smelling like smoke and pubic hair on the comforter also I waited 25 mins for the shuttle because the front desk guy gave me the wrong time for the shuttle. Terrible experience wouldn't recommend to anyone there was a lot of noise until 3am.
Stayed 1 night in Mar 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
We're sorry to hear that your room wasn't cleaned to your satisfaction. We understand the importance of providing a clean and comfortable environment for our guests, and we apologize for falling short in this area. We will review our cleaning procedures and take steps to ensure that our rooms meet the highest standards. Your feedback is extremely valuable to us and will assist us in improving our cleaning services.

10/10 Excellent

Juan

Stayed 1 night in Mar 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

6/10 Okay

joan

Business traveler, Traveled with partner
the day we arrive bath room was clean we shower that night an the morning an left when we got back bed was made but the tum was filthy it was not clean you could see the grease . we did not say anything because we were leaving the next day
Stayed 3 nights in Mar 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
We sincerely regret that your experience was less than perfect. We care deeply about our guest and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

2/10 Terrible

shantaria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just terrible
Stayed 2 nights in Mar 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
We sincerely regret that your experience was less than perfect. We care deeply about our guest and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

10/10 Excellent

Paloma

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Breakfast was very good!!
Stayed 3 nights in Mar 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

6/10 Okay

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We normally book with Comfort Inn as a total value package that includes service, cleanliness, friendly staff, and amenities. For some reason that wasn't made clear talking to staff their airport shuttle was not available to guests for our two night, three day stay. Nothing was communicated prior to arrival leaving us to pursue our own travel to the Inn after waiting for an hour at the airport for a shuttle that wasn't coming. Staff was god enough to call us a taxi to the airport at the end of our stay. The additional cost and hassle associated with this stay will definitely factor into future consideration of booking Comfort Inn
Stayed 2 nights in Mar 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
We sincerely regret that your experience was less than perfect. We care deeply about our guest and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

2/10 Terrible

John

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The beds smell like piss, actually they were pissed in and not cleaned, the people next room over were up past midnight blasting fowl music. It we would have got there so late we would have left to another hotel. Probably the worst experience ever with a hotel near the airport.
Stayed 1 night in Mar 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
We sincerely regret that your experience was less than perfect. We care deeply about our guest and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

2/10 Terrible

Martha

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hallways reeked of weed. Room smelled like an ashtray. Bathroom was dirty, gunk everywhere.
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
We sincerely regret that your experience was less than perfect. We care deeply about our guest and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

8/10 Good

Sequila, Riverdale

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Good stay just need to deep clean the carpet in the room it had a slight odor also the water pressure could’ve been better
Stayed 1 night in Mar 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!

6/10 Okay

Randy

Stayed 2 nights in Dec 2023
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

2/10 Terrible

Jhon

Stayed 1 night in Mar 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
We sincerely regret that your experience was less than perfect. We care deeply about our guest and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

2/10 Terrible

Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities
My experience was horrible, they had promised to pick me up at the airport, I called and they didn't answer, I waited there for 2 hours, when I arrived there was no electricity, I had to sleep in the heat, the sheets were dirty, everything smelled bad, I had to bathe with the water frozen
Stayed 1 night in Mar 2024

10/10 Excellent

Vanna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies were very nice
Stayed 2 nights in Mar 2024
Response from Thank you for taking the time to rate our hotel w on 2024/5/20
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

2/10 Terrible

Louise

Disliked: Cleanliness, staff & service, property conditions & facilities
The person at the desk was rude
Stayed 1 night in Mar 2024

8/10 Good

Jimmie

Liked: Staff & service, property conditions & facilities
Hospitality was good
Stayed 1 night in Mar 2024

8/10 Good

Barry

Stayed 1 night in Mar 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!

6/10 Okay

Alicia

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
It did what we needed it to do. We had a place to sleep.
Stayed 2 nights in Mar 2024

10/10 Excellent

Samuel

They need to update the rooms and add fragrances the carpet stinks
Stayed 1 night in Mar 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in Mar 2024

8/10 Good

Matthew

Stayed 2 nights in Mar 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!

10/10 Excellent

Loren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Lisa

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The woman on duty that night we revived was great. I made the reservation for the wrong date and she was able to have rooms for us. You need to change your message from Hampton Inn and have someone acknowledge your calls. We had to take a taxi as we never saw the airport shuttle …never was informed it ran every half hour, etc. It would have been nice if the shuttle driver in am….who was VERY nice and helpful didn’t have on a radio station noting his politics and slamming “ignorant white folks”
Stayed 1 night in Mar 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Pamela

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms April really made my stay very comfortable and convenient. The breakfast was amazing and truly enjoyed my stay . Thanks Ms April for your Hospitality…..
Stayed 2 nights in Mar 2024

6/10 Okay

Violet

Traveled with partner
Liked: Cleanliness, staff & service
Property was good for the price. Outer appearance was excellent. Lobby was very clean. Elevators were very used. The TV was on in our room. The attendant said the room was clean but was missing the top sheet. Pillows were stacked on the table. One pillow had no case. Staff and all were very cordial and professional.
Stayed 1 night in Mar 2024

2/10 Terrible

Trina

Stayed 1 night in Feb 2024

8/10 Good

jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely helpful.
Stayed 1 night in Feb 2024
Response from Terri Robinson Front Desk Supervisor on 2024/5/20
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

2/10 Terrible

Leslie

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The breakfast was limited and room service was inappropriate.
Stayed 2 nights in Feb 2024

4/10 Poor

Nic

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023