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Reviews of Best Western Atlanta-Marietta Ballpark Hotel

2.5 out of 5
Best Western Atlanta-Marietta Ballpark Hotel
1940 Leland Drive, Marietta, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1229 out of 2044 reviews" "
Rating 8 - Good. 549 out of 2044 reviews" "
Rating 6 - Okay. 130 out of 2044 reviews" "
Rating 4 - Poor. 69 out of 2044 reviews" "
Rating 2 - Terrible. 67 out of 2044 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Brion

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet a/c. Great breakfast options. Our room had a connecting door which allowed conversations/baby, which you normally wouldn't hear. Bathroom faucet installed too far back from the sink so that water went all over counter. Nice for pets.
Stayed 1 night in Apr 2024

8/10 Good

David

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Smelled like dog urine. Had to ask for housekeeping to mop our bathroom floor. It was sticky. Bed springs were noisy would like a refund!
Stayed 1 night in Apr 2024

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property. Nice breakfast
Stayed 1 night in Apr 2024

6/10 Okay

Alexandra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff. Clean. An older building with worn interior. The breakfast was almost inedible.
Stayed 1 night in Apr 2024

10/10 Excellent

Thelma

Traveled with family
Staff were excellent. Room was awesome
Stayed 1 night in Apr 2024

10/10 Excellent

Pat

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Dog friendly and very clean!
Stayed 1 night in Apr 2024

4/10 Poor

Rebecca

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michelle H. on 2024/4/23
Dear Rebecca,Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for the issues you encountered during your time with us. Your feedback is invaluable to us as we continuously strive to improve our services.We value your patronage and hope to have the opportunity to welcome you back for a much-improved experience. Please feel free to contact us directly if there is anything else we can do to enhance your future stays with us.Warm Regards,Michelle H., General Manager Best Western Atlanta-Marietta Ballpark Hotel

10/10 Excellent

Cheryl

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities
It was wonderful!
Stayed 3 nights in Apr 2024

4/10 Poor

Betty

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michelle on 2024/4/20
Dear Betty,Thank you for choosing to stay with us. While we appreciate all guest reviews, we are disappointed to learn that your experience did not meet your expectations.Your satisfaction is our top priority, and we are committed to ensuring that all guests have a comfortable and enjoyable stay with us.We hope that you will consider giving us another opportunity to exceed your expectations in the future. If you would like to discuss your experience further or have any additional comments, please do not hesitate to reach out to me directly.Warm Regards,Michelle H.,General Manager Best Western Atlanta-Marietta Ballpark Hotel

4/10 Poor

Daeja

Disliked: Property conditions & facilities
I’m in the room next to the gym on the 2nd floor and a woman and her kid are super loud. And she is having an entire conversation on speaker phone. This is the worst stay ever!
Stayed 1 night in Apr 2024
Response from Michelle H. on 2024/4/16
Dear Daeja,Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for the disturbance during your visit. Please know that we take such matters very seriously, and we are actively addressing this issue to ensure a more peaceful environment for all our guests.We strive to provide a comfortable and enjoyable experience for everyone, and we regret that we fell short during your stay. Your feedback is valuable to us, and we will use it to improve our services and prevent similar incidents in the future.If there's anything else you would like to discuss or if we can assist you in any way, please feel free to contact us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm regards,Michelle H.,General Manager Best Western Atlanta-Marietta Ballpark Hotel

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Will return
Stayed 1 night in Apr 2024

10/10 Excellent

Bethy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Sean T

Liked: Cleanliness, staff & service, property conditions & facilities
Someone stole my catalytic converer while i was there, no cameras? Smh
Stayed 1 night in Mar 2024
Response from Michelle H. on 2024/4/16
Dear Sean,Thank you for bringing this serious matter to our attention. We are deeply sorry to hear about your experience during your recent stay at our hotel. We take security and the safety of our guests very seriously. While we do have security measures in place, including surveillance cameras, we are investigating this incident further to identify any potential gaps in our security protocols and to prevent such occurrences in the future.Please rest assured that we are working diligently to address this issue and enhance our security measures to provide a more secure environment for all our guests. If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.We sincerely apologize for the inconvenience and hope to have the opportunity to regain your trust in the future.Warm regards,Michelle H.,General ManagerBest Western Atlanta-Marietta Ballpark Hotel

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Services
Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Feltina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The overall experience was great.
Stayed 1 night in Apr 2024

10/10 Excellent

Julianne

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay people great Room clean and comfy. Would stay again
Stayed 1 night in Apr 2024

10/10 Excellent

Clint

Liked: Staff & service, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff always go over and above to take care of their guests.
Stayed 4 nights in Mar 2024

6/10 Okay

Derrick

Stayed 1 night in Apr 2024

10/10 Excellent

Everett, Opelika

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last-minute decision based on the other reviews. My husband and I only stayed for one night but we plan to return in the future. The room was clean, and parking was convenient, we requested the first floor and our wish was granted. I’m so glad we choose this location last-minute.
Stayed 1 night in Mar 2024

10/10 Excellent

Wendy

Traveled with family
Liked: Staff & service, amenities
One of our rooms wreaked of weed. Staff was very nice. Beds were uncomfortable and were full size vs. the advertised queen. Breakfast was great and the staff helpful and friendly.
Stayed 1 night in Apr 2024

8/10 Good

Deborah

Traveled with partner
Good breakfast!
Stayed 1 night in Mar 2024
Response from Michelle on 2024/4/7
Dear Deborah,Thank you for your kind words regarding the breakfast experience during your recent stay at the Best Western Atlanta-Marietta Ballpark Hotel. We are delighted to hear that you enjoyed our breakfast offerings and that it added to the enjoyment of your stay.Providing a satisfying breakfast for our guests is a priority for us, and it's rewarding to know that our efforts are appreciated. Your feedback motivates us to continue delivering excellent service.We look forward to welcoming you back for another pleasant stay in the future. If you have any further comments or suggestions, please don't hesitate to reach out.Best regards,Michelle H.General ManagerBest Western Atlanta-Marietta Ballpark Hotel

10/10 Excellent

Sorin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend the night!
Stayed 1 night in Apr 2024
Response from Michelle on 2024/4/7
Dear Sorin,Thank you for sharing your feedback with us! We're delighted to hear that you had a great experience during your recent stay at the Best Western Atlanta-Marietta Ballpark Hotel.It's wonderful to know that you found our hotel to be a great place to spend the night. Providing a comfortable and welcoming environment for our guests is our top priority, and we're thrilled that we met your expectations.We appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,Michelle H.General ManagerBest Western Atlanta-Marietta Ballpark Hotel

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michelle H. on 2024/4/7
Thank you so much for your wonderful feedback and for rating your recent stay at the Best Western Atlanta-Marietta Ballpark Hotel as 5 out of 5. We're thrilled to hear that you had such a fantastic experience with us!

8/10 Good

Richard, Mansfield

Liked: Cleanliness, staff & service
Nice, clean property that is reasonably priced and very close to interstate 75. Only issue - our pillows were noticeably lumpy and should be replaced.
Stayed 1 night in Mar 2024

10/10 Excellent

Dennis, Montgomery

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place
Stayed 1 night in Mar 2024

10/10 Excellent

Mary, Browerville

Liked: Cleanliness, staff & service, property conditions & facilities
All ok
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived in the dark, but everything looks great.
Stayed 1 night in Mar 2024

8/10 Good

Cindy

Traveled with family
Liked: Staff & service
We arrived and only slept and had breakfast before leaving. The stay was comfortable after a long stressful drive. Breakfast was good with choices for most apperites
Stayed 1 night in Mar 2024

10/10 Excellent

Sue

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our third timing staying at this hotel for our semi-annual trip to our Florida home. Every time has been great but this time we were in a room that looked newly updated and a beautiful walk-in shower. It was amazing. The staff have always been friendly and very helpful. Would most definitely recommend staying here.
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really comfortable stay here that was close to a lot of wonderful restaurants. Would stay here again when I am in the area. Staff was very friendly as well.
Stayed 1 night in Mar 2024

6/10 Okay

Brandon

Disliked: Cleanliness, property conditions & facilities
Bathroom was terrible hardly clean faucet was way too floss to the sink just
Stayed 1 night in Mar 2024

10/10 Excellent

Isaac

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a lot of options for breakfast
Stayed 3 nights in Mar 2024

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a nice selection of snacks in the like in the lobby. Well, let parking lot, which is convenient to the rooms. Neighborhood and Lighting aloud for an outdoor walk, rather than a treadmill after dark
Stayed 1 night in Mar 2024

10/10 Excellent

Antonio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great all around service
Stayed 2 nights in Mar 2024

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice for a convenient overnight stop on a long roadtrip!
Stayed 1 night in Mar 2024

10/10 Excellent

Dawn

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we did not like was the pool was not open.
Stayed 1 night in Mar 2024

10/10 Excellent

Margaret, Seagrave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice for a hotel off I75. It is new or newly renovated. Feels very clean, comfortable mattress and pillows, easy friendly check and out, plenty of well lit parking. Would stay there again. Eating places can be found in the area, especially fast food choices. We ate at Cracker Barrel. This hasn't anything to do with the hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Kieth, Kewaskum

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy check in. Nice sizable room with king and sitting area.
Stayed 1 night in Mar 2024

8/10 Good

Douglas

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our first room was not the best. There were adjoining rooms on both sides and we could hear everything that was going on in both of them. I went to the front desk and asked for a quieter room and the staff accommodated us immediately. The second room on the 2nd floor was very quiet.
Stayed 1 night in Mar 2024
Response from Michelle H. on 2024/3/19
Dear Douglas, Thank you for sharing your experience with us. We are pleased to hear that our staff were able to accommodate your request for a quieter room promptly. Providing our guests with a comfortable and enjoyable stay is our top priority, and we are glad that you found the room on the 2nd floor to be to your liking.We appreciate your feedback and look forward to welcoming you back for another pleasant stay with us in the future.Warm regards,Michelle H.,General Manager Best Western Atlanta-Marietta Ballpark Hotel

8/10 Good

Tim

Liked: Cleanliness, staff & service
The breakfast was pretty good
Stayed 2 nights in Mar 2024

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stylish decor.
Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

2/10 Terrible

Acacia

We attempted to stay at this Best Western but were turned away on arrival. We were told it was because the credit card reader was not working and could not accept the security deposit.
Stayed 1 night in Mar 2024
Response from Michelle H on 2024/3/17
Dear Acacia, Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused by the issue you experienced during your attempted stay at our Best Western hotel.We have already taken immediate action to rectify the problem with our credit card reader to ensure that such incidents do not recur in the future. Additionally, we are reviewing our procedures to better handle similar situations and ensure a seamless check-in experience for all our guests.Once again, we apologize for the inconvenience caused and appreciate your understanding and patience in this matter. We look forward to the opportunity to welcome you back and provide you with the exceptional stay you deserve.Sincerely, Michelle H.,General ManagerBest Western Atlanta-Marietta Ballpark Hotel

10/10 Excellent

Carla

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property twice now. Its very clean, the staff is very friendly, its convenient to the interstate, and had lots of food options. We will always stay here when we come through on trips.
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice and courteous. We didnt want to stay in a high end hotel, a nice comfy, safe place and it fit the bill.
Stayed 1 night in Mar 2024

10/10 Excellent

Hayward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay when I’m in town. It’s tucked away. Close the freeway and lots of food options. Not far from anything.
Stayed 1 night in Mar 2024

8/10 Good

Mike, Milan

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cockroach in room. Carpet dirty
Stayed 1 night in Mar 2024