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Reviews of Country Inn & Suites by Radisson, Smyrna, GA

2.5 out of 5
Country Inn & Suites by Radisson, Smyrna, GA
2175 Church Road SE, Smyrna, GA

Reviews

8.4

Very Good

Rating 10 - Excellent. 513 out of 1002 reviews" "
Rating 8 - Good. 290 out of 1002 reviews" "
Rating 6 - Okay. 95 out of 1002 reviews" "
Rating 4 - Poor. 48 out of 1002 reviews" "
Rating 2 - Terrible. 56 out of 1002 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was excellent and knowledgeable and very friendly. I wish all hotels could be the same.
Stayed 1 night in May 2024

6/10 Okay

Chueh

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staffs and breakfast are great, but the room smells moldy, needs an upgrade Pool only opened for a day and looked dirty so we didn't even go. Overall ok for short stay, would not recommend for more than 2 nights stays.
Stayed 3 nights in May 2024

2/10 Terrible

Frenchye

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service lady at front desk was so rude she hung up on me after asking questions just not helpful at all. Don’t stay here
Stayed 2 nights in May 2024

10/10 Excellent

Tabitha

Liked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Saroj

Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Front Desk on 2024/5/13
Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Smyrna, GA.Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Front DeskCountry Inn & Suites by Radisson, Smyrna, GA

10/10 Excellent

Saroj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 1 night in May 2024

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our room was great except for the bed, Hard as a rock.
Stayed 2 nights in May 2024

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Michelle was very accommodating to me when I arrived a bit earlier for check in . I appreciate her kindness and professionalism.
Stayed 3 nights in Apr 2024

10/10 Excellent

LaShawn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Candace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay
Stayed 1 night in Apr 2024

4/10 Poor

barbara

Traveled with family
Disliked: Staff & service
Staff were generally rude, there were large noisy groups, breakfast food was lacking, no juice or butter. No cookies on arrival.
Stayed 1 night in Apr 2024
Response from Tawny on 2024/4/11
Thank you for your review. We will address these issue immediately.

4/10 Poor

Johnnie

Traveled with family
Myself and guys felt like something bitting us in bed and pool advertised as heated and it was cold and didn’t have chlorine in it appeared to look dirty
Stayed 1 night in Apr 2024
Response from Tawny on 2024/4/11
Thank you for your review. We are sorry to hear your stay wasn't good. We will address these issue immediately.

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely property! The rooms are older — but clean and in great condition. The room/hotel was extremely quiet on a Saturday night. We will definitely be back!
Stayed 1 night in Apr 2024
Response from Tawny on 2024/4/11
Thank you for your review. We are happy to hear you enjoyed your stay. We hope to see you again in the future.

6/10 Okay

Chad

Traveled with family
I liked the value and location just outside of downtown only 10 minutes from H E Holmes station for MARTA , quiet residential area just off of I-285 on west side. Upon checking in, we found our room to have not been cleaned. Sheets were piled up on the beds and bathroom had not been cleaned. The room smelled unclean. We were moved to a handicap room because it was the only available 2 queen beds room left. Shower curtain was to high off the floor which caused the floor mat to be soaked. No wall hangers for towels or clothes in bathroom. Limited counter space and no shelves in bathroom. Was offered another room later after we had already unpacked. We passed because it was late and we had to be somewhere early the next day. Not what we expected. Was refused discount for inconvenience because we booked through Expedia. Very disappointed.
Stayed 3 nights in Mar 2024

10/10 Excellent

Claudia, La Vergne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to get a last minute room
Stayed 1 night in Mar 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Mar 2024

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Torri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Mar 2024

10/10 Excellent

Daryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and very clean. The front desk rep was professional and friendly. Awesome experience!
Stayed 1 night in Mar 2024

8/10 Good

Maeletha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was decent, the TVs in the rooms are dated. Spacious bathrooms, comfortable bed.
Stayed 2 nights in Mar 2024

4/10 Poor

Janice

Stayed 1 night in Mar 2024
Response from Tawny on 2024/4/11
Thank you for your review. We are sorry to hear you did not enjoy your stay. We will address these issue immediately.

10/10 Excellent

Marcia, West lafayette

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful! The hotel is on a very busy intersection and there was road noise most of the night!
Stayed 1 night in Mar 2024

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Tawny on 2024/4/11
Thank you for your review. We are happy to hear you enjoyed your stay. We hope to see you again in the future.

2/10 Terrible

Reponsa

Disliked: Cleanliness, staff & service, amenities
Water pressure very low. Trash piled up in my room. No clean towels for the two days I stayed. A/c wouldn't turn off. We froze
Stayed 2 nights in Feb 2024

10/10 Excellent

Latoya

Liked: Staff & service, amenities, property conditions & facilities
Overall smooth check in process & good stay.
Stayed 1 night in Feb 2024
Response from Tawny on 2024/4/11
Thank you for your review. We are happy to hear you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

Josh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheer trip
Friendly staff, solid breakfast. We would definitely stay there again
Stayed 1 night in Feb 2024
Response from Tawny on 2024/4/11
Thank you for your review. We are happy to hear you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in Feb 2024

8/10 Good

Shari

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Pam

Traveled with family
Liked: Staff & service, property conditions & facilities
Very clean
Stayed 1 night in Jan 2024

10/10 Excellent

Bola

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when in Smyrna. Staff is friendly & breakfast is tasty.
Stayed 1 night in Jan 2024

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Daryn

Stayed 1 night in Dec 2023

6/10 Okay

Andrea

Stayed 3 nights in Dec 2023

10/10 Excellent

Amberly, Conover

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Jaida

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A/C had mildew inside the vents. So i didn't bother to turn on the heat or air, because i have asthma, and didn't want to breathe that.
Stayed 2 nights in Nov 2023

10/10 Excellent

A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was professional and very nice. The front desk lady was very kind and helpful. She went above and beyond.
Stayed 2 nights in Nov 2023

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints. Good hotel for the price. No frills but clean.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best bang for the $$
Spacious room and surprise that the AC does work well
Stayed 1 night in Nov 2023

10/10 Excellent

Darnell

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great Staff !
The staff was amazing,
Stayed 3 nights in Nov 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel!
The Country Inn and Suites in Smyrna is great. Beautiful hotel with clean, comfortable rooms. We particularly loved the shower! Check in and Check out were very efficient. I just can't stand it when you have to wait forever to get checked in. This hotel handles it beautifully! The only issue, and the one that will probably keep us from booking here again, is the location. We didn't have any trouble LEAVING the hotel to go out for dinner or anything else, but we had so much trouble getting back. The hotel is at a very bad intersection. If you need to make a left turn (and you're a stranger in town because most people who stay at hotels are strangers to the towns they stay in!!!!), it is really difficult to understand which road you need to turn on to. There are two roads to the left. One is a very sharp V, the other is a large angle. We took the sharp V because it seemed like the hotel was right there. Nope. Some kind of parking lot. Then we had to figure out how to turn right out of the parking light, make a U-turn, and then come back to the hotel from the right. It was so difficult. If you're familiar with Smyrna or if it's going to be daylight when you're driving around, this is a great place!!! It really is. But if you've never been here before and you'll be driving in the dark, this probably isn't the best choice.
Stayed 1 night in Nov 2023

8/10 Good

Joanne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

4/10 Poor

Verified traveler

Liked: Staff & service
Employees were kind. The pool was “out of order” as the sign read. The employees were inconsistent with responses considering they all had different responses. Main reason for booking here was for pool. Called ahead and was told pool was accessible. However, showed up and was not.
Stayed 3 nights in Nov 2023

2/10 Terrible

Andrew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Temika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in process was quick! Room was clean and spacious! Definitely enjoyed my 4-day stay!
Stayed 4 nights in Oct 2023

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicole is wonderful - so welcoming & professional!
Stayed 1 night in Oct 2023
Response from Tawny on 2023/11/1
Thank you for your review. We are happy to hear Nicole helped make your stay memorable. We hope to see you again in the future.

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tawny on 2023/11/1
Thank you for your review. We hope to see you again in the future.

8/10 Good

Gale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tawny on 2023/10/17
Thank you for your review. We are happy to hear you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints at all
Stayed 2 nights in Oct 2023
Response from Tawny on 2023/10/17
Thank you for your review. We are happy to hear you enjoyed your stay. We hope to see you again in the future.