Extremely disappointed with this hotel. I stayed here for eight consecutive nights, and there were cockroaches in both the bathroom and the kitchen sink, which is completely unacceptable. I made complaints twice, yet there was no response until the evening, even though I reported the issue in the morning.
When cockroaches appeared again the second time, the hotel offered to move us to another room on the 3rd floor. However, we only had two nights left, and travelling with a child made moving rooms very inconvenient. This issue should not have happened at all during such a long stay.
Noise insulation was extremely poor. I could even hear snoring from the room upstairs. Every morning around 6 a.m., housekeeping carts and trolley wheels were extremely loud, and staff dragging luggage through the corridors made it impossible to rest.
The bed was very hard, and both the mattress and pillows were extremely uncomfortable, resulting in very poor sleep quality.
The swimming pool also appeared unsafe. I personally witnessed a woman cutting her foot and bleeding due to sharp or damaged tiles on the ground, which raised serious safety concerns.
To be fair, the kitchen, refrigerator, and washing machine were convenient and useful. However, hygiene and safety issues must be properly addressed first, as these are far more important than convenience.
Overall, this stay was far below expectations. I wouldn’t even give 1 star if that were an option. I will not return to this hotel and do
