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Reviews of Hotel Genessis

3.5 out of 5
Hotel Genessis
4ta. Avenida Sur 9na Calle Oriente B, Lotificacion Lo de Lopez Casa No.12, Antigua Guatemala, Sacatepequez

Reviews

9.4

Exceptional

Rating 10 - Excellent. 57 out of 72 reviews" "
Rating 8 - Good. 10 out of 72 reviews" "
Rating 6 - Okay. 3 out of 72 reviews" "
Rating 4 - Poor. 2 out of 72 reviews" "
Rating 2 - Terrible. 0 out of 72 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Marilyn

Liked: Staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Jeydi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and excellent staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Liked: Amenities
Wonderful
Stayed 1 night in Dec 2023

10/10 Excellent

jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast staff and room
Stayed 1 night in Dec 2023

10/10 Excellent

Amilcar

Traveled with family
It's my first time rating the excellence of a place.
Stayed 1 night in Dec 2023

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accommodating to our travel arrival restrictions. They helped us with arranging transportation to and from international airport. Room was clean, property was beautiful, the breakfast on offer was filling and tasty.
Stayed 3 nights in Nov 2023

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and service! Highly recommend.
Stayed 3 nights in Sep 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Truly magical, the staff were an absolute delight. Will be returning soon
Stayed 2 nights in Jun 2023

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
The property is clean, beautiful and well kept. The staff are attentive, though communication was a slight challenge with my poor spanish speaking ability. Overall really nice people there though and we made it work. Its a little bit of a walk to the town center--about 15 minutes, but this made the property really quiet, which was nice. Having AC was a huge plus. And the garden was really gorgeous. Breakfast was included and was very good. It has a rooftop but no real hangout area up there. Still cool to be able to view the city though. The front desk arranged a safe ride to the airport for a reasonable price--about $35 USD. Would recommend
Stayed 4 nights in Jun 2023

10/10 Excellent

Carolina

Stayed 1 night in Jun 2023

10/10 Excellent

Gisselle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is amazing! It’s only a 10-15 minute walk from the main plaza. The area is nice and quiet. The staff is extremely friendly and helpful and the price is a lot cheaper than staying closer to the plaza. The courtyard is stunningly beautiful with all the plants and flowers. I have never seen anything like it. The rooms are very spacious and clean. There is a rooftop where you get a beautiful view of the city and the volcanoes. Don’t think about it twice and book it!
Stayed 3 nights in May 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service from this property is top notch. Staff is so friendly and kind. Free breakfast is included. I was able to check in early and they held my luggage after check out and allowed me to stay on the property until my shuttle came later in the day. Internet was extremely slow in my room. The area can also be a little sketchy. I was ok leaving the hotel during the day when it was light out but I wouldn’t feel comfortable walking in that area at night. It’s about a 15-20 minute walk to the Central square park.
Stayed 2 nights in Apr 2023

6/10 Okay

cathy, Reno

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
First off, the property is absolutely beautiful. However, there is nothing at this hotel. No restaurant or bar. Breakfast was ok but you only have the choice of one thing. It is about a half mile to the town, but on those streets it seems farther. There is nothing (but a sourdough baker which was good) around. This wasn't the only hotel I stayed at in Antigua so I can compare and there was no comparison. I had to ask to have my trash taken out (which is awful when you cannot flush toilet paper in the toilet). I also had to request for a clean towel and when I asked for a glass of ice the person acted really put out. The saving grace was Caesar, the front desk clerk, who helped us when needed. Sorry, I wanted to love this place.
Stayed 3 nights in Apr 2023

4/10 Poor

Raul

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel has potential to be a great place but it has no amenities at all. Unfriendly staff . Has a great court yard but is useless. There is no place to rest and enjoy the beautiful nature
Stayed 2 nights in Apr 2023

6/10 Okay

ERICK

Liked: Cleanliness, staff & service
Esperaba mas del lugar
Reservé el hotel por su valoración del sitio, sin embargo estaba muy lejos de ser un 9.6, no es un mal lugar, tiene una buena ubicación y la gente es muy amable, sin embargo el tamaño y las facilidades de la habitación se quedan cortas para ese punteo, le daría un 7.5 de valoración
Stayed 1 night in Mar 2023

10/10 Excellent

Juan Pablo

Liked: Staff & service, amenities, property conditions & facilities
The only thing I would add is, the room needs a phone to be able to connect with the front desk.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clise to parking, quiet and walking distance to major attractions.
Stayed 1 night in Aug 2022

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities
Amazing free breakfast. Helpful people. Musty smell in the rooms and small bathrooms. But nice beds.
Stayed 2 nights in Aug 2022

10/10 Excellent

Choong Soon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is great Hotel. Clean and Beautiful garden. And very safe I will visit again later
Stayed 1 night in Jun 2022

10/10 Excellent

Fredy

Stayed 2 nights in May 2022

10/10 Excellent

Elizabeth, West Palm Beach

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very clean staff friendly. Very quiet away from all the noise like a hidden gem. Complementary breakfast enjoyed stay. Will visit here again.
Stayed 2 nights in May 2022

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good familiar the staff very profesionals
Stayed 2 nights in Apr 2022

10/10 Excellent

Sergiy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty looking. Problem with hot water supply.
Stayed 2 nights in Jan 2022

8/10 Good

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel esta muy bonito, tiene un jardin hermoso, las habitaciones son amplias y limpias. Tienen cafe las 24 horas y esta delicioso, el desayuno es sencillo pero muy rico. Lo unico que no nos gusto es que la television de nuestra habitacion no servia y la habitacion es muy oscura. Pero en general es un excelente hotel para descansar en Antigua, totalmente recomendado.
Stayed 3 nights in Nov 2021

10/10 Excellent

Estuardo

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with very friendly staff. Rooms are clean and well appointed. Hotel is on a quiet street so no traffic noise. It is about a 5 to 10 minutr walk to the centre of town.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, and very friendly staff, very good location
Stayed 1 night in Feb 2020

10/10 Excellent

Jacquie, Bend, Oregon

Liked: Cleanliness, staff & service
It is a little paradise right near everything. The room was lovely facing a garden. I ended up getting I’ll with food poisoning (not from hotel) but the staff were so sweet and helpful, bring me tea and soup and doing laundry. I can’t say enough good things about this place. Breakfast was great. I would definitely return. It’s about 4 blocks from the main square so it’s quiet, but oh my the garden was spectacular.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the beautiful Hotel entrances I've ever seen. Good breakfast, clean and comfortable beds. You are about 4 or 5 blocks from the downtown area.
Stayed 2 nights in Jan 2020

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and enjoyable stay
This hotel was exactly as advertised. Birds singing in the serene courtyard greeted us every morning as we came out of our room. The staff was very helpful in getting us on a tour to Lake Atitlan and transportation to the airport. Our room was clean and comfortable. Easy walking access to the main parts of the city. Would recommend this hotel and would stay here again.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

Stayed 14 nights in Dec 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

Laura, Indianapolis, IN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The center garden/atrium of the hotel is absolutely beautiful. Breakfast is served there and the food was fresh and good. The staff was very helpful, room was comfortable, overall highly recommend!
Stayed 1 night in Dec 2019

8/10 Good

Scott, Richmond, VA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel with lots of landscaping. It was a little oasis inside Antigua. Breakfast was excellent - very fresh and filling.
Stayed 1 night in Nov 2019

10/10 Excellent

Paula, Huntington Beach, CA

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property is gorgeous with beautiful grounds and courtyard. Staff is amazing and provided plenty of suggestions for food and exploration of Antigua. Small problem with hot water not being available. Tap water also ran brown after heavy rain and smelled of chlorine. Room was immaculately clean, modern and comfortable. Suite includes fridge.
Stayed 2 nights in Aug 2019

10/10 Excellent

Sonya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Brittany

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Helpful staff, beautiful gardens with view of the volcanoes, great breakfast made to order. I would recommend this hotel and i would stay here again.
Stayed 3 nights in Aug 2019

10/10 Excellent

Luis, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel the breakfast is great and the people they always try their best to help you. Special thanks for Mr Adrian Gonzales he is the best, great person always do the xtra mile to help you an any way posible, if you have any questions about any place in antigua he is the right person to ask great guy.
Stayed 7 nights in Jun 2019
Response from Stephan on 2019/7/10
For our staff, your comments and reviews are very important. We will be sending your congratulations to Adrian. We hope to be able to serve you again.

10/10 Excellent

Evert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A charm in Antigua
After reading the reviews and looking at some of the pics I decided to make the reservation for a night in Antigua. When I got there it was so amazing. Adrian greeted with a smile and was a very nice host. He even provided a few tour recommendations. He is an amazing valuable employee to the hotel.
Stayed 1 night in Jul 2019
Response from Stephan on 2019/7/10
We are glad that the stay is to your liking, we will be transferring your comments to Adrian. We hope to be able to serve you again

10/10 Excellent

Zelia K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel at Antigua!
It´s a beautiful hotel, cozy and comfortable room, big shower area, big tv, beautiful garden and dining area.Good Wi-Fi, Coffee and tea available 24hrs. Healthy and delicious breakfast. We had dinner at hotel´s restaurant, the food was delicious. All the employees were very nice, great customer service.
Stayed 1 night in May 2019
Response from Carlos on 2019/6/21
Thanks for ur visit!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden oasis
Very friendly helpful staff and breakfast is very good. Breakfast area is a lovely colorful space with lots of plants
Stayed 3 nights in May 2019
Response from Carlos on 2019/6/21
Thanks for ur visit!

10/10 Excellent

Verified traveler

Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!! Nice and clean, close to downtown, friendly staff,
Stayed 4 nights in Jan 2019

10/10 Excellent

Helena, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous, clean a must stay!
One of the prettiest hotels I have ever seen! It was like something out of a fairytale. The breakfast was also delicious. This is a must stay! It's a bit far from the centre but there are some super cute places to check out.
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Literally one of the most incredible staff I’ve ever met! They were amazing!!!
Stayed 1 night in Mar 2018

10/10 Excellent

JimandJudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value.
Great value. Full breakfast. Beautiful courtyard. Comfortable room.
Stayed 4 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location and conveniently located to the center of the city. We did like that it wasn't right in the middle of the center because it was quiet. The staff was so friendly and made the stay very pleasant. I would stay there again.
Stayed 8 nights in Dec 2017