露台/庭院
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肯辛頓飯店的評分

3.5 out of 5
肯辛頓飯店
3500 South State Street, Ann Arbor, MI

評論

8.8

有夠讚

10 分，有夠讚；1001 則評論中有 608 則" "
8 分，不錯哦；1001 則評論中有 235 則" "
6 分，一般般；1001 則評論中有 93 則" "
4 分，不太好；1001 則評論中有 43 則" "
2 分，很糟糕；1001 則評論中有 22 則" "

9.0/10

整潔度

9.2/10

員工素質

8.6/10

設施服務

8.6/10

住宿環境和硬體

8.6/10

環保程度

評論

6/10 一般般

Hongchuan

喜歡：員工素質
於 2024 年 5 月住了 1 晚
Pnelson 於 2024年5月19日回覆
Thank you Hongchaun for the rating! We look forward to improving your rating during your next stay with us!

10/10 有夠讚

Jeffrey

喜歡：整潔度、員工素質和住宿環境和硬體
This hotel delivers comfort and value far above its price point
於 2024 年 5 月住了 1 晚
Pnelson 於 2024年5月19日回覆
Thank you Jeffrey for the review! We look forward to your next stay with us!

6/10 一般般

jennifer

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice staff. Very professional. Ben helped me get a different room ate at night when I complained the air conditioning wasn’t cooling the room
於 2024 年 5 月住了 1 晚
Pnelson 於 2024年5月4日回覆
Thank you for the feedback jennifer! We look forward to improving on your next stay with us!

6/10 一般般

Lamar

於 2024 年 3 月住了 1 晚

10/10 有夠讚

Nan

於 2024 年 4 月住了 1 晚
Pnelson 於 2024年5月19日回覆
Thank you Nan for the rating! We look forward to your next stay with us!

10/10 有夠讚

Anton

情侶出遊
It was great
於 2024 年 4 月住了 1 晚
Pnelson 於 2024年4月25日回覆
Thank you for the review Anton! We look forward to your next stay with us.

10/10 有夠讚

Victoria，ZAPOPAN

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
we like this place very much
於 2024 年 1 月住了 2 晚
Pnelson 於 2024年4月25日回覆
Thank you for your review Victoria! We look forward to your next stay with us.

4/10 不太好

Michelle L

商務旅客, 家庭旅遊
喜歡：整潔度和員工素質
不喜歡：設施服務
On the up side, staff was friendly, we were given an early check-in, and our room was clean. Unfortunately, that's where the positives ended. We were told the restaurant was closed till the next day. Our room was hot and we were only able to turn off the heat setting, which did nothing on the top floor on a warm sunny day. The first employee I spoke with told me the A/C was broken and would possibly be fixed tomorrow. She said there were many complaints and she tried to get me a fan, but they were all gone. She offered us a room on the first floor but it was late and we were too tired to move our things. We were able to crack our window about 6-8 inches thankfully, but there was no screen, so we couldn't leave it open all night due to mosquitos. It was even warmer come morning and the beds are saggy and squeaky and uncomfortable, so I hardly slept. I was up at 5:30 ready to grab a cup of coffee and leave. I went downstairs to find that they even charged for COFFEE and pastries. I told the front desk person that we had no A/C all night and our room was unbearably hot. He said the A/C was turned off seasonally hotel wide. I said they need to inform people of this in advance. This is a major deal breaker for me and I never would've stayed had I known.
於 2024 年 4 月住了 1 晚
Pnelson 於 2024年4月20日回覆
Thank you for your feedback Michelle. We are working on a solution that will solve this situation. We hope that you will give us a chance to make your next stay wonderful.

6/10 一般般

Lisa

情侶出遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
This property is so very old. It would be nice if they would update and have more consistency with modern items. The iron needs to be changed out....it had a scorch mark that I did not notice until I ironed my top and got a smudge. It needs a lot of upgrades as it is in a key location close to the highway.
於 2024 年 4 月住了 1 晚
Pnelson 於 2024年4月15日回覆
Thank you for your feedback Lisa. We look forward to your next stay with us!

6/10 一般般

Gregory

不喜歡：員工素質和住宿環境和硬體
Staff was not friendly upon check in. Food was expensive and average quality. Waited long time at the bar to get a drink.
於 2024 年 2 月住了 2 晚
Pnelson 於 2024年4月20日回覆
Thank you for your feedback Gregory. We will strive to improve your experience on your next stay with us.

8/10 不錯哦

Sejal

於 2024 年 4 月住了 3 晚
Pnelson 於 2024年5月4日回覆
Thank you for the rating Sejal! We look forward to your next stay with us!

6/10 一般般

Nicholas

不喜歡：住宿環境和硬體
於 2024 年 4 月住了 2 晚
Pnelson 於 2024年4月15日回覆
Thank you for your review Nicholas. We look forward to your next stay with us!

10/10 有夠讚

Zohal

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had made the reservation through Expedia last minute, a little bit before midnight, and because of that, when we tried checking in an hour later, it had not yet appeared in the hotel system. We were tired and grumpy after a long day of travel. The clerk was very kind and accommodating while we tried to figure out how to get checked in. Luckily, we didn’t have to wait too long. The hotel is nice and is in a quiet area. Our room was fine but smelled a little mildewy, but otherwise no complaints.
於 2024 年 4 月住了 1 晚
Pnelson 於 2024年4月15日回覆
Thank you for feedback Zohal. We look forward to your next stay with us!

8/10 不錯哦

Jennifer

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Kensington Hotel is a great option when staying in Ann Arbor. Convenient access to both downtown and outskirts area. The hotel staff was excellent, using Expedia was the actual difficult part. No fault of the Hotels, but multiple weird things happened. We were graciously comped a breakfast for the troubles. Would recommend.
於 2024 年 4 月住了 1 晚
Pnelson 於 2024年4月15日回覆
Thank you for feedback Jennifer. We look forward to your next stay with us!

8/10 不錯哦

Jaymes

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is our second time staying here. Although it’s an older hotel, it’s been nicely redone. The bathrooms are smallish but the rooms are nicely appointed. The staff was very nice and accommodating. That’s why we came back the second time. They did not disappoint.
於 2024 年 4 月住了 1 晚
Pnelson 於 2024年4月15日回覆
Thank you for your feedback Jaymes. We look forward to your next stay with us!

10/10 有夠讚

Kathy

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent staff, comfy bed. No fan or cool air in room. In the process of updating air conditioning
於 2024 年 3 月住了 1 晚
Pnelson 於 2024年4月7日回覆
Thank you for your review Kathy! We look forward to your next stay with us!

8/10 不錯哦

Steven

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I liked the big pool with the jacuzzi, and the ample amount of towels available. I was slightly taken aback when the front desk asked for an extra $50 deposit for possible incidentals - it was not mentioned AFAIK in your website.
於 2024 年 3 月住了 1 晚
Pnelson 於 2024年4月7日回覆
Thank you for your Feedback Steven! We look forward to your next stay with us!

10/10 有夠讚

Helen

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The entire staff that I encountered from check in to my departure were awesome people Which includes the dining staff also. Very polite and professional during my 2 weeks and 4 day stay while my mom's bedroom was being remolded.
於 2024 年 3 月住了 4 晚
Pnelson 於 2024年4月7日回覆
Thank you for your review Helen! We look forward to your next stay!

10/10 有夠讚

Anna

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Pnelson 於 2024年4月25日回覆
Thank you for your review Anna! We look forward to your next stay with us.

8/10 不錯哦

Bo

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Pnelson 於 2024年4月7日回覆
Thank you for the Rating Bo! We look forward to your next stay!

6/10 一般般

antar

於 2024 年 3 月住了 2 晚
Pnelson 於 2024年4月20日回覆
Thank you for the rating antar, we look forward to improving your experience on your next stay!

10/10 有夠讚

Heather

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff and great location
於 2024 年 3 月住了 2 晚
Pnelson 於 2024年3月25日回覆
Thank you for the rating Heather! We look forward to your next stay with us!

8/10 不錯哦

Ron

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：設施服務和住宿環境和硬體
Would have been over the top but SAUNA was out of order Sucks when it's the thing you look most forward to isn't working Young man working the Front desk Rules great service from him
於 2024 年 3 月住了 1 晚
Pnelson 於 2024年3月25日回覆
Thank you for the review Ron! We apologize for the Sauna, and are working diligently to restore it's use. We look forward to your next stay with us!

10/10 有夠讚

Martha

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful older hotel. The front desk staff was wonderful. A young man named Cade checked us in and was very professional. How often do you get champagne at check in? Wonderful surprise. Nice restaurant on site. The pool was the perfect temperature. Well maintained and clean. They have an adult only hour which is a bonus. Didn't use hot tub but it looked nice. Hallways were quiet despite a conference being held there. Room was very clean. In room phones and room service too. Nice shower with ample hot water!! Bed was extremely comfortable. Would definitely stay here again.
於 2024 年 3 月住了 1 晚
Pnelson 於 2024年3月25日回覆
Thank you for the review Martha! We look forward to your next stay with us!

10/10 有夠讚

John

喜歡：員工素質
na
於 2024 年 3 月住了 1 晚
Pnelson 於 2024年3月25日回覆
Thank you for the rating John! We look forward to your next stay with us!

4/10 不太好

Michelle

商務旅客, 團體旅遊
喜歡：整潔度
不喜歡：員工素質和住宿環境和硬體
I stayed on property for the convenience of a work event onsite. The air conditioning was not working in the hotel and no one checking in was made aware until we complained that the room were almost 80 degrees. The hotel brought a fan to our room but we were forced to leave the window open and listen to road noise all night so that the room temp was tolerable. The hotel is definitely showing its age.
於 2024 年 3 月住了 1 晚
Pnelson 於 2024年3月25日回覆
Thank you for the feedback Michelle! We appreciate your honest review, and we have plans to correct this issue. We will strive to exceed your expectations, on your next stay with us!

6/10 一般般

james

情侶出遊
喜歡：整潔度和員工素質
I stayed for two nights. First night was great and quiet. Second night was the opposite until 1am on a Tuesday. The connecting doors between rooms are thin and you can hear EVERYTHING through them. Just normal talking is extremely audible and just ruined the second night for me. Friendly staff, room was clean, and it’s close to UM campus, a mall, as well as the highway. It was not the worst stay I’ve had, and it wasn’t the best. It is average with some upsides. Would return if there was a good price for a room and take my chances with noisy neighbors.
於 2024 年 3 月住了 2 晚
Pnelson 於 2024年3月25日回覆
Thank you for the feedback james! We would love the opportunity to make your next stay unforgettable! We look forward to your next stay with us!

10/10 有夠讚

Martha Garza

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Property was clean and quiet.. we were received with a glass of champagne. The relish restaurant was so delicious.. we will definitely stop by again ..
於 2024 年 3 月住了 2 晚
Pnelson 於 2024年3月25日回覆
Thank you for the review Martha Garza! We look forward to your next stay with us!

10/10 有夠讚

YINXIA

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
very nice staff. room is clean. very convenient location.
於 2024 年 3 月住了 1 晚
Pnelson 於 2024年3月25日回覆
Thank you for the review YINXIA! We look forward to your next stay with us!

10/10 有夠讚

Kristen

喜歡：整潔度
於 2024 年 2 月住了 1 晚
Pnelson 於 2024年3月2日回覆
thank you for 5 rating Kristen! We look forward to your next visit!

6/10 一般般

Blake

不喜歡：員工素質
Nothing
於 2024 年 2 月住了 1 晚
Pnelson 於 2024年2月28日回覆
Thank you for the feedback Blake. We will strive to improve your view on your next stay with us!

10/10 有夠讚

brandon

喜歡：整潔度
於 2024 年 2 月住了 1 晚
Pnelson 於 2024年2月28日回覆
Thank you for the review Brandon! We look forward to your next stay!

10/10 有夠讚

Kaley

Pnelson 於 2024年2月24日回覆
Thank you for the 5/5 Rating! See you on your next stay!

8/10 不錯哦

John

家庭旅遊
喜歡：整潔度和員工素質
It was an ok stay. Said 2 queens but beds were doubles in our room. Hotel is dated needs some tlc.
於 2024 年 2 月住了 1 晚
Pnelson 於 2024年2月24日回覆
Thank you for the feedback. We appreciate your review, and are working to improve on our missed opportunities.

6/10 一般般

Chris

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Once checked in there were no instructions on how to get to my room. Luckily I figured it out for myself. Entire hotel smelled like marijuana. Pretty sure it was a non-smoking hotel but this was clearly disregarded. The main reason for booking this stay was that there was an onsite sauna. Unfortunately, it was out of order.
於 2024 年 2 月住了 1 晚
Pnelson 於 2024年2月24日回覆
I apologize for the experience you received during your stay. We look forward to creating an excellent experience, should you choose to give us another opportunity to do so.

6/10 一般般

Nadica

親子旅遊
喜歡：整潔度和員工素質
Overall good stay for a couple of nights
於 2024 年 2 月住了 2 晚
Pnelson 於 2024年2月24日回覆
Thank you for the feedback. We will strive to earn the 5/5 rating during your next visit!

10/10 有夠讚

Michelle

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Pnelson 於 2024年2月24日回覆
Thank you for the 10/10 Rating! See you on your next stay!

10/10 有夠讚

Michelle

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing staff, clean rooms, offers early check-in. Champagne at check in is a huge plus! Celebrated our 20 year anniversary & they brought a nice dessert to our room.
於 2024 年 2 月住了 1 晚
Pnelson 於 2024年2月24日回覆
Thank you for the 5/5 Rating! We hope we added an extra special touch to your celebration! See you on your next stay!

10/10 有夠讚

Paul

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚
Ben S - Assistant Front Office Manager 於 2024年2月16日回覆
Hello Paul, Thank you for the very kind review! We take alot of pride in our hotel and I am happy to hear that your stay went great. I hope to be granted the opportunity to welcome you back into the Ann Arbor area again soon!

8/10 不錯哦

Greg

情侶出遊
喜歡：設施服務
Location
於 2024 年 2 月住了 1 晚
Ben S - Assistant Front Office Manager 於 2024年2月16日回覆
Hello Greg, Thank you for the very kind review! We take alot of pride in our hotel and I am happy to hear that your stay went great. I hope to be granted the opportunity to welcome you back into the Ann Arbor area again soon!

6/10 一般般

Tressa

家庭旅遊
不喜歡：住宿環境和硬體
於 2024 年 2 月住了 1 晚
Ben S - Assistant Front Office Manager 於 2024年2月16日回覆
Hello Tressa,I am sorry to see your stay did not exceed your expectations. We work very hard to meet and exceed all expectations, and I am sorry to see your stay was not our standard. I would invite you to give us a second chance to show you what we are all about!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Ben S - Assistant Front Office Manager 於 2024年2月16日回覆
Hello, Thank you for the very kind review! We take alot of pride in our hotel and I am happy to hear that your stay went great. I hope to be granted the opportunity to welcome you back into the Ann Arbor area again soon!

10/10 有夠讚

Arthur

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
From arriving the staff was beyond friendly and accommodating. Hotel is great. Gym and pool as good as can be
於 2024 年 2 月住了 1 晚
Ben S - Assistant Front Office Manager 於 2024年2月16日回覆
Hello Arthur, Thank you for the very kind review! We take alot of pride in our hotel and I am happy to hear that your stay went great. I hope to be granted the opportunity to welcome you back into the Ann Arbor area again soon!

10/10 有夠讚

Lisa

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Ben S - Assistant Front Office Manager 於 2024年2月16日回覆
Hello Lisa, Thank you for the very kind review! We take alot of pride in our hotel and I am happy to hear that your stay went great. I hope to be granted the opportunity to welcome you back into the Ann Arbor area again soon!

10/10 有夠讚

Debbie

喜歡：整潔度、員工素質和住宿環境和硬體
The kensington is beautiful hotel. It’s conveniently close to my doctors office. I live three hours away so it’s nice to come the night before and have a good night sleep. The staff were all very courteous. The room was very clean. Beds were just right to get comfy on. Happy repeat customer.
於 2024 年 1 月住了 1 晚
Pnelson 於 2024年2月8日回覆
Thank you for the excellent review! We look forward to your next stay with us!

10/10 有夠讚

Corey

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
When we checked in, we were offered champagne. Everyone was very friendly and inviting, in both the hotel and the restaurant.
於 2024 年 2 月住了 1 晚
Pnelson 於 2024年2月4日回覆
Thank you for the excellent review! We look forward to your next stay with us!

10/10 有夠讚

Melanie，Toronto

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Champagne check in was amazing! Aaliyah was very courteous, knowledgeable, friendly and professional.
於 2024 年 2 月住了 1 晚
Pnelson 於 2024年2月4日回覆
Thank you for the excellent review! We look forward to your next stay with us!

10/10 有夠讚

orlando

情侶出遊, 商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Excellent and pleasant stat.
於 2024 年 2 月住了 1 晚
Pnelson 於 2024年2月4日回覆
Thank you for the excellent review! We look forward to your next stay with us!

8/10 不錯哦

jamie，New Boston

喜歡：整潔度、員工素質和住宿環境和硬體
Its a beautiful place but needs some updates. Staff very friendly and right by the highway
於 2024 年 1 月住了 1 晚
Pnelson 於 2024年2月4日回覆
Thank you for the recommendation! We look forward to your next stay with us!

10/10 有夠讚

Luanna

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place
於 2024 年 1 月住了 1 晚
Pnelson 於 2024年2月4日回覆
Thank you for the excellent review! We look forward to your next stay with us!