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Reviews of The Arcade Hotel

3 out of 5
The Arcade Hotel
Sarphatipark 106, Amsterdam

Reviews

8.0

Very Good

Rating 10 - Excellent. 82 out of 219 reviews" "
Rating 8 - Good. 80 out of 219 reviews" "
Rating 6 - Okay. 32 out of 219 reviews" "
Rating 4 - Poor. 14 out of 219 reviews" "
Rating 2 - Terrible. 11 out of 219 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Irene, TORRANCE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute themed hotel and easily accessible to transportation
Stayed 1 night in Aug 2023

6/10 Okay

Huseyin

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very unique hotel in Amsterdam, extremely close to city centre around 3 stops with the metro. Only downside is that there was one specific member of staff named Julien who was extremely rude, when asked if we could retrieve our luggage from the storage room he told us to wait, we was already running on a tight schedule he made us wait 20 minutes whilst he sat with his feet up on his desk having a conversation on his mobile phone with someone, in my opinion this is unacceptable and very rude. Hotel is VERY noisy in the mornings so if you don’t like being woken up with noise in the early hours probably best to pick another hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Teresa, Cambridge

Liked: Cleanliness
Stayed 2 nights in Sep 2023

8/10 Good

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Very comfortable hotel. My only annoyance was the mattress topper kept sliding all over the place on single bed.
Stayed 3 nights in Aug 2023

10/10 Excellent

Finn

Stayed 1 night in Aug 2023

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5*
Our stay was amazing, staff are so friendly & helpful, 100% we will be coming back to the arcade hotel
Stayed 3 nights in Jul 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Ezra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place was amazing! They had so many games. The staff was super friendly and helpful. And they even had a boardgame night we were able to partake in!
Stayed 4 nights in Jun 2023

8/10 Good

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay clean friendly themed hotel staff helpful
Stayed 3 nights in Apr 2023

10/10 Excellent

Judith

Stayed 1 night in Apr 2023

10/10 Excellent

sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Kelly, Columbia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool & hip property! Rooms were spacious and equipped with fun self-controlled multi-colored LED lights and video game systems. Breakfast deal was well worth the money as was the late checkout option. Staff was friendly and accommodating. Located across from a beautiful park and close to transportation options or pleasant walk to many tourist attractions. Heated towel rack and rain shower head in the bathroom were also pretty awesome.
Stayed 2 nights in Apr 2023

6/10 Okay

Francine, Providence

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice location. Rooms were very tiny, not big enough to open suitcases. Kind of like for a hobbit. Beds were comfortable. Bathroom adequate but small. Looks somewhat rundown. Staff was very helpful and accommodating. Place to store luggage if checking out early. Walkable to museums, stores nearby, trams.
Stayed 1 night in Apr 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The coolest hotel in Amsterdam
I've never been someone who wants to remain in my hotel when I travel - but this place is the exception. The room I stayed in (the love shack) was basic but comfortable and had plenty of storage for my bags. The place was a bit noisy but earplugs were provided free of charge. The location is perfect for navigating the city: you can walk to the centre of the city in half an hour. Plenty of public transport options too - or you can rent a bike from the hotel, which is a great idea. There are plenty of great places to eat nearby and the park is beautiful. The staff at the Arcade Hotel are incredibly friendly and helpful, there is a great selection of video games to play (and comics to read!), and the kitchen served some of the best food I ate during my visit to Amsterdam. There is also a very friendly cat who hangs out too :) I would definitely return here - if you've seen the sights of the city and want a chilled out but exciting place to stay, this is the place. Don't miss out!
Stayed 2 nights in Nov 2022

2/10 Terrible

Alisa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2022

2/10 Terrible

Tom

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible stay, tiny rooms, incredibly hot rooms day and night, stains on bed on arrival, filthy stained carpets in stairwell, avoid if possible!
Stayed 5 nights in Sep 2022

6/10 Okay

Tyler, San Francisco

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
This is a cool spot. It was a little too mature for a 9 year old and a 5 year old. Lobby was smoky and clientele was older with few families around. Staff was very helpful and accommodating, but the 2 video game consoles in our room didn’t work, which was a bummer because it could not be fixed the day of our stay. Breakfast was awesome for 10 Euro. I’d stay again under different circumstances.
Stayed 1 night in Jul 2022

10/10 Excellent

Amy

Stayed 3 nights in Jul 2022

8/10 Good

Miks

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2022

10/10 Excellent

einav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, rooms have good facilities, TV's with Netflix and YouTube and a cons
Stayed 2 nights in Mar 2020

10/10 Excellent

Gerson, Saint Paul, Minnesota USA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downside was the parking space. Excellent location.
Stayed 1 night in Mar 2020
Response from Steve Hotel manager on 2020/3/17
Hi Gerson, Thank you for sharing your thoughts. Great to read you had an awesome time. And yes we would love to have our own parking but being a hotel in Amsterdam that seems very unlikely to become a reality. Kind regards, Steve Hotel manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place, comfy beds, loads of games to pick from and generally a really good place
Stayed 3 nights in Mar 2020
Response from Steve Hotel manager on 2020/3/17
Dear guest, Thank you for you kind words. It is great to read you had an awesome time at the hotel. Hope to see you return in the future. Kind regards, Steve Hotel manager

10/10 Excellent

Jonathan, Toronto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom strobe lights, video games and bar/breakfast attached
Stayed 1 night in Feb 2020

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

Stayed 3 nights in Jan 2020

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

6/10 Okay

Raheis

Traveled with group
Liked: Staff & service
Bikes a bit expensive Good for a short trip with friends but games didn’t work well Cheap quick and easy so overal
Stayed 4 nights in Dec 2019

8/10 Good

Greg

Liked: Staff & service, amenities, property conditions & facilities
I liked the friendly staff, the fact that they had food and drinks for sale etc. I did not like that there was nowhere I could smoke like a balcony I had to walk across the street to the park. Pillows and bedding could’ve been more cleanly. It was pretty good considering.
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveler

Disliked: Staff & service
Slightly nicer than a hostel- a let down
I stayed in the superior room- the title is misleading, this was a basic double at best. The console wasn’t working (it seems no one had bothered to check before check in) and the bathroom door was also broken. Both had to be fixed upon our arrival- not a great start. No apology provided. No tea/coffee making facilities or safety deposit box in the room. Bed was comfortable enough. Avoid the breakfast like the plague- of the extensive list shared via email ads ahead of my stay- only half was actually served. The hot food that was served was cold. When I complained there was no apology or explanation. Fine if you are looking for essentially something than a hostel with games thrown in (oh, you have to pay to use the games room!). Wouldn’t recommend.
Stayed 3 nights in Dec 2019
Response from Steve Hotel Manager on 2019/12/17
Dear Guest, I understand your expectations were not met. We take these matters very serious, and therefore would like to know more about your experience at the Arcade hotel. Could you please contact me directly to further discuss the situation. Kind regards, Steve Hotel Manager

8/10 Good

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little bit of a distance from the centre, costing a bomb in taxis, but really nice staff, really clean hotel, would recommend
Stayed 3 nights in Nov 2019

4/10 Poor

Claire

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible.
Room was dirty. My socks each day would get a little more disgusting. There were red ants crawling around. My pillows smelled used and when I asked for the pillow cases to be changed they looked at me like I was nuts and didn’t do anything about it. If you like to ever sleep, don’t stay here. People are up all night and walls are paper thin. You can hear the elevator all night. If you’re in the back of the building, I hope you like listening to screaming children at recess at 10am. Beds are slabs of rock. We are both having back issues since coming back.
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Book the room for my colleagues. The room was clean and the hotel staff are very friendly.
Stayed 5 nights in Nov 2019

8/10 Good

faith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most comfortable / cozy bed ever!
The most comfortable / cozy bed ever!
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Great location and amazing theme, needs cleaning.
Had a great stay and would definitely recommend to others! That being said, the bedding was sour smelling and the floor was not perfectly cleaned. The game system in room and the free video game rental was awesome and I loved being close to a park with workout gear in it. While the room was cramped, it is on par with what I'd expect from a building that old. Shower was amazing and the location was perfect to walk into town from (might be too far if you're not a frequent walker/bike rider). Overall good but not amazing spot to stay at.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2019

8/10 Good

Marie

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

8/10 Good

Karl

Liked: Cleanliness, staff & service
An awesome concept but only a decent stay
Really lovely idea, great presentation of lobby area, concept is really cool, room was on the basic side of comfort, some old decor and low level sealant on the windows, very thin walls. Overall, a nice place but not too quiet or as comfortable as I would have hoped.
Stayed 2 nights in Aug 2019

10/10 Excellent

Diederik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool hotel!
Such a cool hotel in a great location. Close to many cafes, bars, restaurants, supermarkets and independent shops. The Metro 52 (Zuid) is 3 minutes from the hotel which you get from Amsterdam Central Station and the tram number 3 stops on Sarphatipark while number 4 tram stops 4 minutes away so lots of choices. The staff were all wonderful and extremely helpful. The breakfast was well worth the fee. The smiling ladies who prepared and served breakfast each day did an amazing job! Our room was very small but it was okay for our stay as we only needed a bed to sleep in at the end of a day. Was disappointed with there not being a full length mirror in our room and the shower cubicle was a bit tight. The Arcade is in a quiet location opposite Sarphatipark which is a gorgeous park to explore along with the many others in Amsterdam. We stayed previously when it was formally the Aalborg Hotel and intend to return to the Arcade on our next trip.
Stayed 6 nights in Jul 2019

6/10 Okay

Raven

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is probably great for young backpackers.. it's no frills...single room.. the toilet is part of the living space (although sorta hidden, but not separate or with it's own door.
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was so bad about everything. My room was too small. Disco music noise from neighbor rooms made it so hard to fall asleep. Hotel staff didn't care about it, which made me crazy. Strongly recommend you to try another hotel.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Near the Heineken experience and train station.
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Games idea unique, great but hotel and rooms too basic.
Stayed 2 nights in Jun 2019