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Reviews of Golden Zaan Hotel Amsterdam Zaandam

3 out of 5
Golden Zaan Hotel Amsterdam Zaandam
87 Zuiddijk, Zaandam, NH

Reviews

6.4
Rating 10 - Excellent. 37 out of 151 reviews" "
Rating 8 - Good. 32 out of 151 reviews" "
Rating 6 - Okay. 25 out of 151 reviews" "
Rating 4 - Poor. 25 out of 151 reviews" "
Rating 2 - Terrible. 32 out of 151 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Roberto

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The recepcionist was not in the counter some times. The water in the shower did not flow correctly trough the draner so some times it flooded. Zaandam is a nice and cozy place and having a supermarket near by was fantastic!!!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5-8 min walk from train to.amsterdam contraal clean room warm
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

kavisen

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Misleading advert on the property. Al lot of amenities mentioned were not available. We were lock out the second day of our stay. The shower was a joke and the was broken. And you get burn as every time you end up hitting the tap.

2/10 Terrible

Josh

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

William

Traveled with group
Liked: Staff & service, property conditions & facilities
Market very close with cheap food and amazing breads. Short walk to bus station, 30 ish minutes outside of Amsterdam. Perfect if you get the Amsterdam card the bus line is included and you save a lot being outside of the city. If you don't mind local market food and cheap water with some walking, this was a fun stay for my trip.
Stayed 3 nights in Sep 2023

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel receptionist he was rude and homophobic, the room was not clean, vomit on the wall, stained bedsheets, walls either had mould and ripped in places, the toilet seat was broken and the sink was hanging off the wall. The carpet was not hoovered and curtain was hanging off, the fridge plug was melted and socket was melted with the pin still in.
Stayed 2 nights in Oct 2023

6/10 Okay

Gurinder

Traveled with family and small children
Liked: Cleanliness, staff & service
It’s okay according to price receptionist man very nice and humble easy to check in and check out near too Zaandam station and near deka market for breakfast just 2 minutes away and too many options for dinner De griek restaurant very good for dinner. Beds in good condition but bed sheets and duvet cover has some stains. Hotel provide towel’s, toilet paper and shampoo .
Stayed 3 nights in Oct 2023

6/10 Okay

Jericho

Stayed 3 nights in Oct 2023

8/10 Good

marta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities
Avoid this place
We was staying for just over 5 days and on our first night our room was moved and we was not informed so we entered the room with none of our stuff inside and other peoples luggage. Later on in our stay our keycard to the door stopped working and when we eventually got hold of the guy he told my mate to piss off twice
Stayed 5 nights in Sep 2023

2/10 Terrible

Peter

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
- Front desk is always empty, guests are expected to phone a mobile number to get the attention of the staff. - Phone won’t be answered and staff will turn up after five or six rings. - Key to the room stopped working each night and had to get the staff to rewrite the card. - Second night the key didn’t work, staff decided to block my number so I couldn’t get a hold of them. Luckily the guest in the next room key didn’t work and could get through. - Room was falling apart, light removed and left with exposed wiring in the bathroom. Mirror was falling off the wall, wallpaper was ripped off the wall, there was an electrical burn in the one corner of the room. Fridge only produces heat when plugged in. - No clean towels each day. - Cleaning equipment left in the halls. - Hallway to rooms has exposed walls and missing wallpaper.
Stayed 4 nights in Sep 2023

2/10 Terrible

Sarah

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible …. Run down, dirty, old, sheets don’t fit bed, no body wash and none provided even though we requested numourous times Do not stay here …. Plenty of alternatives in the same area that are much nicer Reception staff more interested in their phone than the customer
Stayed 2 nights in Sep 2023

4/10 Poor

Caroline Mary

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Shower curtain not shower cubicle. Bottom of curtain has mould. One morning we had a load of tiny little flies come out of the drain in the shower. If you don’t use shower curtain everything gets wet. When we arrived we had to request 2 hand towels and a bin. When we asked for bin to be emptied next day it wasn’t done. The area outside the hotel was very run down. But the staff were lovely.
Stayed 5 nights in Sep 2023

4/10 Poor

Wo Bik

Disliked: Cleanliness, staff & service, property conditions & facilities
There was no partition between shower and toilet, therefore after shower, the toilet would be flooded. There was not even a chair for sitting down. Very bad experience.
Stayed 2 nights in Sep 2023

2/10 Terrible

Micheal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so dirty and disgusting I didn’t feel comfortable laying in the bed. Right after I had walked into my room a random person used a key to get into my room while I was in there, she said sorry and walked out, she was not a hotel employee. I no longer felt comfortable leaving my passport and belongings in the room after my encounter with the random person. I showed up a little early and was advised my room was not ready yet, he said he would call me when it was ready and I got no notification from the receptionist that cleaning was finished, I walked back in at normal check in time and was given access then. The receptionist was unfriendly. When I got into my room I immediately noticed the sheets on the bed had not been washed, it was not vacuumed, I found gum on the wall, to clean the bathroom they just hosed it down with the shower and let water sit on everything no drying. Wallpaper peeling off the walls, dust everywhere, no channels on the tv, no tv remote, no soaps in the bathroom of ANY kind. The bed was stained and looked like someone took it out of a trash can. Hair from the previous tenants all over the sheets. There was what looked to be blood splattered on the wall. The blinds weren’t even hung up correctly. Rusty toilet paper holder.
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Claire

Stayed 2 nights in Aug 2023

2/10 Terrible

Laura

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We did not stay for the booked 2 nights. The place was not clean and no facilities in room as advertised. Bedsheets had stains. Staff we saw were friendly.
Stayed 2 nights in Aug 2023

6/10 Okay

Luc

Stayed 3 nights in Aug 2023

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not as advertised
Would not recommend this hotel at all.
Stayed 1 night in Aug 2023

4/10 Poor

Sessina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place was very dirty. Our sheets had blood stains all over them, the sheets didnt fit properly and so the yellow pillows and ripped dirty mattress topper were both exposed. They were responsive when we let them know, and changed the sheets, but it was gross to check in to that. The bathroom was quite dirty as well. At one point our keycard did not work (at midnight), but on-call reception came and fixed that for us. Friendly staff, but the lack of cleanliness was disappointing.
Stayed 3 nights in Jul 2023

2/10 Terrible

Cheryl

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property was unsafe. The whole locking mechanism fell of the door. The linens were dirty. The sheets wouldn’t stay on the mattress. There was mold on the shower curtain and only a wet shower. No shower walls. We checked out even though we are still trying to get our money back.
Stayed 4 nights in Jul 2023

2/10 Terrible

Joseph

Disliked: Staff & service, property conditions & facilities
Very dirty unclean hotel. Actually checked out several days earlier and found another hotel. Blood on pillow mold in room and shower. People who came on trip with us three door handle broke and we’re stuck in their room.
Stayed 4 nights in Jul 2023

8/10 Good

Charles

Stayed 1 night in Jul 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Jul 2023

4/10 Poor

M

Stayed 1 night in Jul 2023

10/10 Excellent

Shirley

Stayed 1 night in Jun 2023

4/10 Poor

ANGELINA

Stayed 2 nights in May 2023

2/10 Terrible

Jimmy

Stayed 2 nights in May 2023

6/10 Okay

Altansukh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok place for a night or two, but nothing more
Location is decent and possible to get in-out via train or buses. Some 15-min walk with your luggage if taking public transportation. Price was alright. Otherwise, you could almost hear pindrop from every side. Someone walking around floor above, kids running around in hallway or guys drinking/shouting in the street. Bathroom is small - well manageable, but at some point there was water dripping from bathroom ceiling.
Stayed 2 nights in May 2023

8/10 Good

Loren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, good location, clean, safe & the staff were very helpful (apart from the young man who didn't help us with the fridge that didn't work). Recommended. Great breakfast at the supermarket just round the corner.
Stayed 4 nights in May 2023

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dumpster
I would only book a stay with this “hotel” if you are absolutely only looking for a bed to sleep in. There was paint peeling off the walls, when booking our room we were promised a fridge, what a surprise, no fridge. Could not figure out how to work the safe in room, when we asked the front desk the only response we got was “they took the key”, not even sure what that was supposed to mean. No hand soap to wash our hands, no hand towels. The “washroom” is basically just one big shower, there is no separation between the shower and toilet/sink. Once you take a shower the entire bathroom is flooded. I would recommend wearing sandals to shower to avoid disease. When we asked about laundry service the front desk worker just kind of grunted and said “ya we have it but you’ll get your clothes back in a few days” which does not sound trustworthy at all. Avoid this hotel unless you literally just need a bed to sleep in, we ended up checking out early because we couldn’t handle staying in this dump for a full 7 days.
Stayed 7 nights in Apr 2023

10/10 Excellent

angus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff at the hotel, right by the beautiful canal, tons of great food options, 10 minute walk to the train station where its 12 minutes to amsterdam centraal station.
Stayed 4 nights in Apr 2023

10/10 Excellent

Emma

Stayed 2 nights in Apr 2023

10/10 Excellent

Lakisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

2/10 Terrible

Roxana

Stayed 1 night in Mar 2023

6/10 Okay

Rosie

Disliked: Property conditions & facilities
Broken tiles in the bathroom, no hand soap, shower head fell off of wall. Room was clean enough and staff were on hand to check us in at 11pm
Stayed 3 nights in Mar 2023

8/10 Good

lewis

Liked: Staff & service, room comfort
Was good room very nice and modern A bit dirty and no towels apart from this was brilliant
Stayed 3 nights in Mar 2023

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A friendly welcome & help with any requirements asked
Stayed 3 nights in Sep 2022

10/10 Excellent

Lorraine

Stayed 4 nights in Aug 2022

6/10 Okay

peter

Liked: Cleanliness, staff & service
Simple and fine
Stayed 2 nights in Jul 2022

4/10 Poor

Domna

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When I booked, I booked on the basis that parking was included only to arrive and find out that there was no parking included but what was meant was that there is free parking around the property. No apology for this was forthcoming, but rather a curt response informing me of the free parking AROUND the hotel. Reception smelt of vomit and continued to do so for the duration of our stay. The room itself smelt of damp or something and was filthy. We found the police in the hotel on the day we arrived and although we were reassured that they were doing some checks (whatever they may be) we were reliably informed by a neighbour (as we had parked outside their house for 3 days) that the police were there at least once a week. I resolved to talk to the hotel manager about all this, just as soon as I was asked if everything was alright, but this never happened, although he was always very polite. All in all, I regret booking this hotel and would not recommend a stay there.
Stayed 2 nights in May 2022

8/10 Good

Tereza

Stayed 2 nights in May 2022

6/10 Okay

Elizabeth

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Liked the area in which the property was in. The staff were very friendly and helpful! Did not feel like our room was cleaned fully, also didn’t get the room we booked for. It advertised bikes were included but there were no bikes or ones offered.
Stayed 3 nights in May 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Mar 2022

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and convenient place
Convenient place not far from city centre and easy transport by train, clean and nice room, not breakfast in place but pretty close you can find some options for that, staff quite helpful and bikes to rent for free
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was newly remodeled. The hotel is very quaint and small. When my husband and I travel, we like to try hotels that aren't chains. Levi was more than accommodating. We provided us a room to freshen up while ours was being cleaned; he did a huge load of laundry for us, and provided many tips of what to see and do;
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host so accomdating excellent could not do enough for us
Stayed 4 nights in Feb 2020