Terrace/patio

Reviews

8.6

Excellent

Rating 10 - Excellent. 410 out of 866 reviews" "
Rating 8 - Good. 331 out of 866 reviews" "
Rating 6 - Okay. 79 out of 866 reviews" "
Rating 4 - Poor. 29 out of 866 reviews" "
Rating 2 - Terrible. 17 out of 866 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chandra, Sunnyside

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
CityDen offers a great accomodation within 20 minutes from the tourist destinations within Amsterdam. I would definitely return to the aparthotel if I return back with the family.
Stayed 4 nights in Apr 2024
Response from Arno Bracke on 2024/5/1
Dear Chandra,We wanted to extend a huge thank you for sharing your positive experience with us!We're absolutely thrilled to hear that your stay was enjoyable. Ensuring exceptional service and creating unforgettable moments for our guests is at the heart of what we do, and it's wonderful to know that we hit the mark for you.Your kind words truly mean the world to us, and I'll be sure to pass along your feedback to the team.We're already looking forward to your next visit. If there's anything we can do to make your stay even better next time, please don't hesitate to reach out.Warm regards,Arno BrackeSenior Guest Service Manager

8/10 Good

Armita

Business traveler, Traveled with partner
Liked: Amenities, property conditions & facilities
Cleaning service was not daily. Location is good. Nearby tram station. Hotel is modern.
Response from Arno Bracke on 2024/5/1
Dear Armita,Thank you so much for your kind words!We're absolutely thrilled to hear that you had a wonderful time with us. Making our guests happy is what motivates us every day, and knowing that we succeeded in making your stay enjoyable means the world to us.We're already looking forward to the opportunity to welcome you back soon!Kind regards,Arno BrackeSenior Guest Service Manager

8/10 Good

Matthew

Liked: Amenities
I was not sure if the sheets had been cleaned or changed before we arrived. They were smelly.
Stayed 2 nights in Apr 2024
Response from Arno Bracke on 2024/4/17
Dear Matthew,Thanks for taking the time to share your experience with us.We're truly sorry to hear that your room wasn't up to par during your stay. Providing a clean and comfortable environment is a top priority for us, and we regret that we fell short of your expectations in this instance.Please rest assured that we have addressed this matter with our housekeeping team to prevent such occurrences in the future. Your feedback is invaluable to us as it helps us improve our services and maintain the highest standards for our guests.We appreciate your honesty and hope you'll give us another chance to make it right on your next visit.Best regards,Arno BrackeSenior Guest Service Manager

10/10 Excellent

Kim

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved this Aparthotel, our room was lovely and the area was quiet with great connections into the centre
Stayed 3 nights in Apr 2024
Response from Elise on 2024/4/13
Dear Kim, thank you lots for this great review! We were so happy to have you stay with us so it is fantastic to hear that we could meet your expectations. We cannot wait to see you again here!Kind regards, EliseSupervisor Cityden Zuidas

10/10 Excellent

Stella

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family of three have a nice stay at Cityden. The tram station nearby connected us to the city with a more reasonable accommodation fee.
Stayed 4 nights in Apr 2024
Response from Elise on 2024/4/13
Dear Stella, Amazing to hear that you have had such a nice stay with us. We were pleased to have you stay with us was great since we always strive for the highest guest satisfaction. We hope to welcome you again soon!Kind regards, EliseSupervisor Cityden Zuidas

10/10 Excellent

Jacob

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

Tamas

Liked: Cleanliness, property conditions & facilities
Bit too far out of the city. Nice and clean. Beds are fancy but very inconvenient to get into. Check in is a mess and long (probably country specific). Random advance charging for parking even if we had no car.
Stayed 2 nights in Apr 2024
Response from Elise on 2024/4/13
Dear Tamas, thank you for your stay with us. We appreciate your feedback since we are constantly trying to improve our services and facilities. We will communicate this to the relevant departments. Regarding parking, this is something that should not be charged in case you do not use this. We are extremely sorry for this miscommunciation and do not want to charge you for services you did not use. Please feel free to reach out to us to talk about this situation. We hope to hear from you and thank you again for your review. Kind regards, EliseSupervisor Cityden Zuidas

10/10 Excellent

Aleks

Stayed 2 nights in Mar 2024
Response from Arno Bracke on 2024/4/17
Dear Aleks,Thank you for sharing your feedback with us!We're delighted to hear that you had a comfortable and enjoyable stay with us. Your positive experience means the world to us, and we hope to have the pleasure of welcoming you back to our hotels in the future.Best regards,Arno BrackeSenior Guest Service Manager

10/10 Excellent

Tramaine

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall our stay was excellent. We enjoyed having a bar/restaurant right in the building. The room was clean and very spacious despite being a studio. The welcome package of dish tabs and other goodies was a nice touch. Staff was friendly and helpful. The beds were very comfortable . The only negative is that the pillows were so large in size, it made them uncomfortable. Great option if you don’t mind commuting to Amsterdam central.
Stayed 3 nights in Mar 2024
Response from Elise on 2024/3/16
Dear Tramaine, thank you so much for your wonderful loving words! We truly appreciate your feedback and so happy to hear that we met your expectations regarding services and products. We will communicate your feedback with the team and hope to welcome you again soon! Kind regards, Elise Supervisor Cityden Zuidas

10/10 Excellent

Dilip, Poway

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Premium experience. The property and the services we received were simply top notch. Made our Amsterdam visit memorable!
Stayed 4 nights in Mar 2024
Response from Elise on 2024/3/16
Dear Dilip, Wow, we are so happy to hear that! We are thrilled to hear that we made your stay in Amsterdam memorable. We hope to welcome you again in the future! Kind regards, Elise Supervisor Cityden Zuidas

10/10 Excellent

Chi Wai

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good and spacious room
Stayed 5 nights in Feb 2024
Response from Elise on 2024/3/16
Dear Chi Wai, Thank you for this great review. We are delighted to hear that you enjoyed the room at Cityden Zuidas. Our team would love to welcome you again. Kind regards, Elise Supervisor Cityden Zuidas

8/10 Good

Dorin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The bathroom sink drain was clogged.
Stayed 8 nights in Jan 2024
Response from Quinn Do on 2024/2/9
Dear Rod,We very much appreciate your feedback!We will discuss it at our team meeting to improve our service.Warm regards,Quinn DoGuest Happiness Manager

10/10 Excellent

Rod

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to tram clean.
Stayed 6 nights in Jan 2024
Response from Quinn Do on 2024/2/9
Dear Rod,We very much appreciate your positive feedback!We are happy to know that you've enjoyed your stay with us and we hope to be able to welcome you back soon.Warm regards,Quinn DoGuest Happiness Manager

10/10 Excellent

Katie

Stayed 2 nights in Jan 2024
Response from Quinn Do on 2024/1/31
Dear Katie,We're delighted to hear that you had a wonderful experience with us! Thank you for your valuable feedback. We're always looking to improve, and your input is greatly appreciated, as we will be able to make your next visit even better.Best regards,Quinn DoGuest Happiness Manager

8/10 Good

JONGMIN

Stayed 2 nights in Jan 2024
Response from Quinn Do on 2024/2/9
Dear Rod,We very much appreciate your positive feedback!We are happy to know that you've enjoyed your stay with us and we hope to be able to welcome you back soon.Warm regards,Quinn DoGuest Happiness Manager

10/10 Excellent

NEVAN

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cityden is great for travellers who want to save $ and are willing to stay just outside of city center. The center is not walkable but there is a metro 3 min walk away which was very affordable. 21Euro per person for a 3 day unlimited pass. we used it well. Our room was large enough for 3 adults, the kitchen was very well equipped. The breakfast was nice with many options but at $16.50 Euro we passed on that many days. The best thing about this hotel is the staff. very friendly and very helpful. one of them spend 1/2 hour with me trying to work out new years eve transportation logistics when the public transport was shut down. I would recommend this hotel to anyone who does not need to be close to the city center or who does not mind a 20 minute ride to center. not recommended for people who need frequent access to their room during the day.
Stayed 4 nights in Dec 2023
Response from Quinn Do on 2024/1/12
Dear Nevan,Thank you for your positive feedback!We cannot be happier to hear that your stay with us meet your expectation and that you are pleased with the experience. We are looking forward to be able to welcome you back to our property soon!Warm regards,Quinn DoGuest Happiness Manager

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, room comfort
Gem!
Hidden gem! Close to amenities, clean, wonderful staff!
View from our room
Stayed 1 night in Dec 2023
Response from Quinn Do on 2024/1/12
Dear Sandra, Looks like we have made a good impression on you!Thank you so much for your positive feedback. We are glad that you've enjoyed your stay with us.We wish to meet you again and welcome you back to our property. Warm Regards, Quinn DoGuest Happiness Manager

8/10 Good

Rafael

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Quinn Do on 2023/12/15
Dear Rafael, Thank you so much for your positive feedback. We are glad that you've enjoyed your stay with us.We wish to meet you again and welcome you back to our property. Warm Regards, Quinn DoGuest Happiness Manager

10/10 Excellent

Shiu Lai

Liked: Cleanliness, property conditions & facilities
Response from Quinn Do on 2024/2/15
Dear Shiu, We very much appreciate your positive feedback!We are happy to know that you've enjoyed your stay with us and we hope to be able to welcome you back soon.Warm regards,Quinn DoGuest Happiness Manager

8/10 Good

Martin

Stayed 6 nights in Nov 2023
Response from Quinn Do on 2023/12/28
Dear Martin, Thank you for your stay with us and for taking the time to review your stay on our property. Warm Regards, Quinn DoGuest Happiness Manager

10/10 Excellent

Colm

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, right beside the tram and near shops. Big room, lots of space, very helpful and kind staff.
Stayed 2 nights in Nov 2023
Response from Ali on 2023/11/11
Thank you for yoiur kind review, hopefully we can be able to welcome you back again in our Cityden.

8/10 Good

Vineet

Traveled with family
Liked: Cleanliness, room comfort
Awesome stay
I recently had the pleasure of staying at [cityseb] and my experience was nothing short of exceptional. From the moment I walked through the doors, I was met with a warm and welcoming atmosphere that set the tone for my entire stay. The room was beautifully appointed, clean, and incredibly comfortable. I particularly appreciated the attention to detail in the room’s design and the quality of the furnishings. The bed was like sleeping on a cloud, and I had some of the best nights of sleep during my stay.
Stayed 3 nights in Oct 2023
Response from Quinn Do on 2023/11/1
Dear Vineet,Thank you for your kind words! We're thrilled to hear that you had a wonderful time with us. Your happiness is our greatest reward. We can't wait to be able to welcome you back soon! Best regards,Quinn DoGuest Happiness Management

8/10 Good

Charles

Great stay and excellent service
Stayed 7 nights in Oct 2023
Response from Quinn Do on 2023/11/1
Dear Charles,Thank you for your feedback!We are glad that we were able to provide you with a comfortable and enjoyable stay.We hope with this positive experience, we are able to welcome you back to our hotels in the future. Best regards,Quinn DoGuest Happiness Manager

10/10 Excellent

Minah

Traveled with family
Liked: Room comfort
Stayed 4 nights in Oct 2023
Response from Ali on 2023/10/9
Dear Minah, Thank you for your kind review and words, we hope to be able to welcome you soon back again.Kind regards,

8/10 Good

Gianluca

Stayed 5 nights in Sep 2023
Response from Quinn Do on 2023/10/9
Dear Minah, Thank you so much for your positive feedback. We are glad that you've enjoyed your stay with us.We wish to meet you again and welcome you back to our property. Warm Regards, Quinn DoGuest Happiness Manager

10/10 Excellent

Shane

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Extremely well setup for business travellers!
Stayed 1 night in Sep 2023
Response from Quinn Do on 2023/9/19
Dear Shane,Thank you for your positive feedback!That is great to hear that your stay with us meet your expectation and that you are pleased with the experience. We are looking forward to be able to welcome you back to our property soon!Warm regards,Quinn DoGuest Happiness Manager

10/10 Excellent

Daniel, Keller

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the fact that the tram line 5 stop was next to the property. Made getting downtown a breeze. The office staff was very helpful - the room spotless. The only negative was the restaurant which was slightly disappointing. But there are so many great restaurants only minutes away. Overall, a great stay.
Stayed 3 nights in Sep 2023
Response from Quinn Do on 2023/9/15
Dear Daniel,Thank you for your positive feedback!We cannot be happier to hear that your stay with us meet your expectation and that you are pleased with the experience. We are looking forward to be able to welcome you back to our property soon!Warm regards,Quinn DoGuest Happiness Manager

10/10 Excellent

Ana Maria

Stayed 3 nights in Sep 2023
Response from Quinn Do on 2023/10/6
Dear Ana, Thank you for your stay with us and for taking the time to review your stay on our property. We really appreciate your feedback and we hope to welcome you back very soon. Warm Regards, Quinn DoGuest Happiness Manager

10/10 Excellent

marilyn

Stayed 3 nights in Sep 2023
Response from Quinn Do on 2023/9/11
Dear Marilyn,Thank you for your positive feedback! We are looking forward to be able to welcome you back to our property soon!Warm regards,Quinn DoGuest Happiness Manager

8/10 Good

david

Business traveler
Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2023
Response from Quinn Do on 2023/9/6
Dear David,Thank you for your positive feedback!We are looking forward to be able to welcome you back to our property soon!Warm regards,Quinn DoGuest Happiness Manager

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, room comfort
Family trip
The little kitchenette is great. BEds were comfy and room was quiet. The hosts are very helpful and we enjoyed the rooftop restaurant and patio. Grocery store in walking distance. Super close to transit and we took that easily to enjoy the city core.
Stayed 3 nights in Jul 2023
Response from Cityden Aparthotels on 2023/8/16
Dear Michelle,Thank you for staying with us and sharing your valuable feedback with us.We are already looking forward to welcome you again soon.With kind regards,Cityden Aparthotels

8/10 Good

Dorothy

Close to the team station which easily connects you to the heart of Amsterdam. The rooms are okay and have kitchen facilities which is great for families.
Stayed 4 nights in Jul 2023
Response from Quinn Do on 2023/8/11
Dear Dorothy,Thank you for your positive feedback!We cannot be happier to hear that your stay with us meet your expectation.We are looking forward to be able to welcome you back to our property soon!Warm regards,Quinn DoGuest Happiness Manager

8/10 Good

Dean

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel check in was convenient and welcoming. Room was a nice size and had all we needed for our stay. Only minor issue was the small number of electrical outlets in the room. Probably my mistake reading the room description but I thought a washer & dryer was in each room, but there is one washer & dryer servicing the entire floor. Took about 3 euros to wash and 5 to dry, not the most efficient machines but at least we got our laundry done mid-vacation to save in packing more clothes! Hotel is by a train station and connects to city centre easily, not much in the area for shops etc but a good launchpad to rest and train into the city to explore.
Response from Quinn Do on 2023/7/31
Dear Dean, Thank you for your stay with us and for taking the time to review your stay on our property. We really appreciate your feedback and we hope to welcome you back very soon. Warm Regards, Quinn DoGuest Happiness Manager

10/10 Excellent

Robert

Stayed 2 nights in Jul 2023
Response from Cityden Aparthotels on 2023/8/17
Dear Robert,Thank you for staying with us and sharing your feedback!We are glad that we were able to provide you with a comfortable and enjoyable stay.We hope with this positive experience, we are able to welcome you back to our hotels in the future. With kind regards,Quinn DoGuest Happiness Manager

10/10 Excellent

jin

Stayed 3 nights in Jul 2023
Response from Cityden Aparthotels on 2023/8/16
Dear Jin,Thank you for staying with us and sharing your valuable feedback with us.We are already looking forward to welcome you again soon.With kind regards,Cityden Aparthotels

10/10 Excellent

gracie

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely location, staff were lovely and friendly. Area felt safe and highly recommend the sauna. Free facilities were exquisite. Room was clean, modern, and had all the necessary amenities. Would recommend.
Response from Quinn Do on 2023/7/26
Dear Gracie,We very much appreciate your positive feedback!We are happy to know that you've enjoyed your stay with us and that you are happy with our facilities. We hope to be able to welcome you back soon.Warm regards,Quinn DoGuest Happiness Manager

10/10 Excellent

Josie

Stayed 2 nights in Jul 2023
Response from Cityden Aparthotels on 2023/8/16
Dear Josie,Thank you for staying with us and sharing your valuable feedback with us.We are already looking forward to welcome you again soon.With kind regards,Cityden Aparthotels

10/10 Excellent

Caitlin

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to tram station
Stayed 6 nights in Jun 2023
Response from Reception Cityden Zuidas on 2023/7/18
Dear Caitlin,Thanks for staying with Cityden Zuidas! Hope to see you next time it was good to have you here!

10/10 Excellent

Fraser

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Reception Cityden Zuidas on 2023/7/18
Dear Fraser,Thanks for staying with Cityden! Hope to see you next time & nice to have you here.

10/10 Excellent

Evan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very modern and clean wonderful room
Stayed 1 night in Jun 2023
Response from Hermon on 2023/7/18
Dear Evan,Nice to hear that you liked the place! Thanks for the review and maybe till next time.Kind regards

10/10 Excellent

abdullah

Liked: Cleanliness, room comfort
I recommend it
Excellent ,great staff great location and very clean and full of amenities. Close to public transport.
Stayed 2 nights in Jun 2023
Response from Reception Cityden Zuidas on 2023/7/18
Dear Abdullah,Really nice to hear that, we wish you the best in the future and we were very happy to have you here in Cityden!Kind regards,

4/10 Poor

puneet

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Delayed check in with Uncleaned room. Not happy with the stay. Not even asked for an upgrade being a VIP member.
Stayed 2 nights in Jun 2023
Response from Reception Cityden Zuidas on 2023/7/18
Dear Puneet,Sorry to hear about the room & that we not asked for the a room upgrade. I hope you can understand that we all make mistakes sometimes. Our dearest apologies from the whole Cityden Team! Kind regards,

10/10 Excellent

abdullah

Liked: Cleanliness, room comfort
Excent place nice staff good location I would recommend it and stay here again
Stayed 2 nights in Jun 2023
Response from Martina Colombo Bassi on 2023/6/20
Dear Abdullah, We are thrilled to hear that you had a great time with us and that you are happy with our staff.The reception team also really appreciate the presents that you gave us before your departure. We wish to meet you again and to welcome you again in our property. Warm Regards, Martina Colombo Bassi Guest Experience & Satisfaction Manager

10/10 Excellent

shireen

Stayed 1 night in Jun 2023
Response from Reception Cityden Zuidas on 2023/7/18
Hi Shireen,Thanks for the nice review and it was good to have you here! Kind regards,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Stayed at this hotel for 2 nights and it was amazing. Very clean. 2 min walking distance from train station. Friendly stuff and there is a rooftop bar.
Stayed 2 nights in May 2023
Response from Reception Cityden Zuidas on 2023/7/18
Dear guest,Nice to have you here! Good that everything that you were looking for was here at the Cityden!Kind regards,

8/10 Good

Nyrka

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The overall aesthetics of the property was exceptional. Location was convenient to the tram by a short walk. My one complaint is that for an upscale hotel, they nickel and dime you for everything. In fact, coffee will cost you $1.50 per shot although we have a coffee machine in the room. When paying as much as we did per night, at very least, include the coffee.
Stayed 5 nights in May 2023
Response from Reception Cityden Zuidas on 2023/7/18
Dear Nyrka,Nice that everything worked out for you and that you liked the hotel! Sorry to hear that you did not liked the payments of the smaller things in the hotel, Unfortunately it cost us to much to give out such things for free or we have to upscale the price of the room.Appreciate the feedback and thanks for staying with us! Kind regards,

10/10 Excellent

Hanna

Stayed 2 nights in May 2023

10/10 Excellent

Viktoria

Traveled with family
Liked: Cleanliness, room comfort
Excellent
Great place for vacation.
Stayed 4 nights in Apr 2023
Response from Reception Cityden Zuidas on 2023/5/8
Thank you for your review!

10/10 Excellent

Sebastien

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
very nice room with a kitchen
Stayed 4 nights in Apr 2023
Response from Reception Cityden Zuidas on 2023/5/3
Dear Sebastien,Thank you for your kind words and for staying with us! Kind regards,Jesse

10/10 Excellent

Matteo

Liked: Cleanliness, room comfort
Great two-night stay
Nice and clean room, very friendly and supportive stuff. Everything was great!
Stayed 2 nights in Apr 2023
Response from Reception Cityden Zuidas on 2023/5/3
Dear Matteo,Thank you for your kind words and for staying with us!We appreciate the compliments to our team!Kind regards,Jesse