「I reserved a king bed room but they didn't reserved. they put me in a double bed room and requested me to keep the room clean until they call me and then made me stay tidy for 1 hour and never came back.
I waited until 12AM and called them back at and someone pretended to say sorry but was not sorry at all and hang me up saying she has more important work to do. I asked to speak to a manager but was told there was no manager working on site. Its trash management shamed and harmed the Hilton's...
「very convenient stay before / after cruise. We just stayed several hours after our cruise before our plane left. Nice and clean for a room with kit privileges, However, it is in a neighborhood that has problems and has a giant machine to video- saying- "we're keeping ur neighborhood safe" NOT in a neighborhood you would want to take a walk about in」
「The host was very nice and the property was comfortable. My only gripe is that is was pretty warm when we got in, but after the AC was running for a couple of hours it got better.」
「The area is not the host fault.
The absolutely, horrible, thoughtless neighbor who blarred, loud, disgusting rap music for 9hrs, is definitely the problem.
Other than that mo problem 」
「My husband and I went to WWE Summer Slam & needed a nice hotel away from Newark! This hotel was the best- staff was so helpful and sweet and welcoming. We stayed in the Jen room and it was so comfortable, and homey!! We loved the candy closet, the library room, the gym & the breakfast service! 」
"according to night shift manager explanation "Hilton" online booking system has fail so there is no way to checking in and verify people has already booked the room.
We wait 3~ 4 hours in the lobby till 1am morning. Magically bus driver helps him fixed the server at hotel end~ we really wonder the night shift manager's capability..."
