Exterior

Reviews of Comfort Suites Albuquerque Airport

2.5 out of 5
Comfort Suites Albuquerque Airport
1401 Woodward Road SE, Albuquerque, NM

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1111 out of 1437 reviews" "
Rating 8 - Good. 201 out of 1437 reviews" "
Rating 6 - Okay. 54 out of 1437 reviews" "
Rating 4 - Poor. 28 out of 1437 reviews" "
Rating 2 - Terrible. 43 out of 1437 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I expect airport properties to be a bit loud however this facility was exceptionally quiet. I never heard a plane and I didn't hear any traffic even though it's fairly close to the interstate. The king suite room was large and clean. The lobby was immaculate and the front desk personnel were exceptional in their friendliness and helpfulness. This is one of the best airport hotels that I've stayed in recently. I didn't realize my room would not have a bathtub although the shower was extraordinarily roomy. But I like to have a Ledge so that I can put my foot up to shave my legs! There is no vent fan in the bathroom either so the mirror fogged up and stay foggy for quite a while. Honestly that is my only issue and it's just a personal one. I would definitely stay here again! Oh yes and the hot tub was a lovely temperature, at least 102 °. It is however a four-person hot tub so I had to wait to get in it. It was clean though and the pool was also clean.
Stayed 1 night in May 2024
Response from Manager on 2024/5/13
Hello Deborah,We are delighted to hear that you enjoyed the quietness of our property, the cleanliness of the king suite, and the exceptional service provided by our front desk team. Your feedback on the room amenities is appreciated, and we will share your comments with our management team for their review. We hope to welcome you back soon for another pleasant stay!

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Karina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the front desk were so kind.
Stayed 2 nights in May 2024
Response from Manager on 2024/5/13
Hello Karina,We appreciate your kind words about our front desk team's service. Your satisfaction is our top priority, and we're thrilled to hear they made a positive impact on your stay. We hope to welcome you back soon for another wonderful experience.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in May 2024
Response from Manager on 2024/5/10
Hello David,We are pleased to hear that you found our hotel to be very clean. Our team works hard to ensure a high level of cleanliness for all our guests to enjoy during their stay. Your feedback is appreciated and we hope to welcome you back in the future.

10/10 Excellent

Holly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting to the property is a little tricky as it takes you through the airport parking. Maybe I missed a turn but that was quite confusing. East to get back onto the hwy just not easy from the highway. Otherwise excellent service and experience
Stayed 1 night in May 2024
Response from Manager on 2024/5/10
Hello Holly,We appreciate your feedback and are pleased to hear you enjoyed our service and had an excellent experience during your stay. We will share your comments with our team. Thank you for choosing our hotel and we hope to welcome you back in the future.

10/10 Excellent

Byron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Close and convenient for traveling to and from the airport.
Stayed 1 night in May 2024
Response from Manager on 2024/5/10
Hello Byron,We are delighted to hear that you found our property convenient for your travels to and from the airport. We hope to welcome you back soon for another pleasant stay.

10/10 Excellent

Zuriell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very hospitable!
Stayed 2 nights in May 2024
Response from Manager on 2024/5/7
Hello Zuriell,We are delighted to hear that you found our staff to be excellent and hospitable during your stay. Your kind words are truly appreciated and we hope to welcome you back again in the future.

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super helpful and friendly great customer service
Stayed 1 night in Apr 2024
Response from Manager on 2024/5/2
Hello Antonio,We're delighted to hear that our staff were able to provide you with exceptional service during your stay. We strive to ensure all our guests have a memorable experience. Should you have any more feedback to share, please feel free to reach out to our management team. We appreciate your kind words.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Manager on 2024/5/2
Hello Hector,Thank you for sharing your feedback. We appreciate hearing from our guests and will forward your comments to the relevant departments for review and improvement. We hope to welcome you back in the future for a more satisfactory stay.

6/10 Okay

Lyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine. Breakfast needs to be more healthy - unsweetened yogurts, fresh fruit, real eggs.
Stayed 1 night in Apr 2024
Response from Manager on 2024/5/1
Hello Lyn, We appreciate your feedback regarding our breakfast options and will take it into consideration for future improvements. Our goal is to offer a variety of choices for all our guests' preferences. Thank you for sharing your thoughts with us.

8/10 Good

CHARLOTTE, BOULEVARD

Stayed 1 night in Apr 2024
Response from Manager on 2024/5/1
Hello CHARLOTTE, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Good

Tressa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was the 2nd comfort suites we stayed at during our trip. This one was sub par compared to the other in Carlsbad which was superior. I expected the same level of service and amenities but not so. Just hopes each hotel in the same chain was comparable.
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/26
Hello Tressa,We appreciate you taking the time to provide feedback on your recent stay with us. Our team strives to provide a consistent experience across all locations and we apologize for any discrepancies you encountered. Your comments will be shared internally for review and improvement. We hope this isolated experience will not deter you from choosing Comfort Suites in the future.

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were worried about staying in ABQ near the airport but the hotel was very clean and staff were very friendly. It’s a new hotel and you get more than what you pay for. Hidden gem!
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/26
Hello Howard,We are delighted to hear that you enjoyed your stay with us and that you found our cleanliness and friendly staff to be exceptional. We pride ourselves on providing great value for our guests' money and are pleased to hear that you found us to be a hidden gem in ABQ. Thank you for choosing to stay with us!

10/10 Excellent

Janes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/23
Hello Janes,We are thrilled to hear you had an excellent stay with us! Your positive feedback is truly appreciated, and we hope to welcome you back in the future for another memorable experience.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/23
Hello Susan,Thank you for choosing to stay with us! We are delighted to hear that you had an excellent experience during your time at our hotel. If you have any further comments or suggestions, please do not hesitate to contact us. We hope to welcome you back soon for another enjoyable stay!

6/10 Okay

Arturo

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Safe, quiet, clean, only concern was rooms were not ready when I arrived. They only have 2 ready instead of 3.
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/23
Hello Arturo, We apologize for the inconvenience you experienced upon arrival. We strive to ensure a seamless check-in process for all our guests and appreciate your feedback. For any further assistance or feedback, please feel free to contact our management team directly.

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good night rest
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/23
Hello Wayne,We appreciate you sharing your experience with us. If there are any areas you feel we can improve on, please don't hesitate to reach out to our management team. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's surprisingly hard to find an indoor pool in Albuquerque at a hotel that doesn't charge a ridiculous amount. This hotel fit the bill for my family of 4 in terms of a clean, indoor pool and hot tub for the kids; 1 minute drive from the airport; easy exit to the interstate; built within last three years, so fixtures and amenities are in working order and clean; good complimentary breakfast; no extra charge for parking. My only two very minor complaints were that (1) the mattresses are the pillow top variety, and those hurt my back/neck, and (2) there is no non-slip protection in the bathtub. I addressed this with staff on my way out, and she explained that because of the type of cleaning agents used, nothing will stay stuck. She did say that guests may request a rubber bath mat from the front desk, which I would do next time. I would stay again.
Stayed 3 nights in Apr 2024
Response from Manager on 2024/4/20
Hello Sarah,We're glad to hear you and your family enjoyed the clean indoor pool, hot tub, and convenient location of the hotel. We appreciate your feedback on the mattresses and bathtub safety, and we're pleased to know you found a solution for the bath mat with our staff. Your satisfaction is important to us, and we look forward to welcoming you back for your next stay.

10/10 Excellent

Elaine

Stayed 1 night in Apr 2024
Response from Manager on 2024/5/10
Hello Elaine,We are thrilled to hear that you had a wonderful experience at our hotel! Your satisfaction is our top priority, and we hope to welcome you back soon for another exceptional stay.

10/10 Excellent

Richardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As I was checking out, the new employee asked me how was my stay and if there was anything that could have been done to make my stay better. Then to add to that, the employee training her, offered me a complimentary beverage. Both thanked me and mentioned looking forward to my next stay. This was a positive way to treat guests and make them want to return.
Stayed 2 nights in Apr 2024
Response from Manager on 2024/4/19
Hello Richardo,We're delighted to hear about your positive interaction with our team members. Providing excellent service and hospitality is our top priority, and we're glad you felt valued during your stay. Our team looks forward to welcoming you back in the future for another enjoyable experience at our hotel.

8/10 Good

Marissa

Stayed 1 night in Apr 2024
Response from Manager on 2024/5/8
Hello Marissa, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Shower in king rooms have strange setup.
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/19
Hello Charles,We appreciate you sharing your feedback with us. Our team will review your comments regarding the shower setup in the king rooms for future enhancements. Thank you for staying with us and we hope to welcome you back for a better experience.

10/10 Excellent

Myung, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 2024/4/17
Hello Myung,We are thrilled to hear that you had a fantastic stay with us! Should you wish to share more details about your experience, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

8/10 Good

Maricruz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff, system was down so they were knocking my door at 12 am and called, was too tired to answer. Next day, they figured out everything and was kind.
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/13
Hello Maricruz,We appreciate your feedback and are glad to hear you found our staff friendly. We apologize for any inconvenience caused by the system issue and late-night disturbances. Your understanding is valued, and we hope to welcome you back for a smoother experience next time.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Big rooms
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/12
Hello Harold,We are delighted to hear that you found our rooms spacious during your stay. Our aim is to provide comfortable accommodations for our guests. Should you have any further feedback or need assistance, please feel free to contact us directly. Thank you for choosing our hotel.

2/10 Terrible

Dawn

Disliked: Cleanliness, staff & service
Terrible customer service, person at front desk was RUDE AND VERY ABRASIVE
Stayed 1 night in Feb 2024
Response from Manager on 2024/4/12
Hello Dawn, We're disappointed to learn of your experience; we value all feedback and will address this with our team accordingly. If there are further details you'd like to share, please feel free to reach out to our management team directly for a thorough investigation.

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice, clean hotel.
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/11
Hello Gary,We are pleased to hear that you found our hotel to be nice and clean. Your feedback is appreciated and we look forward to welcoming you back in the future.

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/12
Hello Lydia,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent coffee. Overall good. Construction nearby with debris in road. We had room by pool so noisy. Staff complained that we booked with 3 rd party.
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/9
Hello Michelle,We appreciate your kind words about our coffee and are pleased you enjoyed your stay overall. Construction is temporary, we apologize for any inconvenience caused. We value direct bookings, but we appreciate all guests. For any further concerns, please reach out to management directly.

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/9
Hello Julie,We are delighted to hear that you found our hotel to be a great place to stay. We strive to provide a wonderful experience for all our guests and are glad you enjoyed your time with us. Should you have any future concerns or suggestions, please feel free to contact us directly.

10/10 Excellent

Kathleen, Anaheim

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed!
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/7
Hello Kathleen,We're delighted to hear you found our bed comfortable during your stay! Our team is pleased that you enjoyed our cozy sleeping arrangements. We appreciate your feedback and hope to welcome you back soon for another restful experience.

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff
Stayed 3 nights in Mar 2024
Response from Manager on 2024/4/7
Hello Andrew,We are stoked to hear that our staff was attentive during your stay. We strive to provide exceptional service to all our guests. We hope to welcome you back again soon for another outstanding stay.

10/10 Excellent

Thomas, Brentwood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff could not have been more welcoming and informative. Nice rooms and common areas
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/5
Hello Thomas,We are delighted to hear that you had a pleasant experience with our attentive staff and enjoyed our well-appointed accommodations and facilities. Your kind words motivate us to continue providing exceptional service and comfortable stays for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 2024/4/5
Hello Marianne,We are thrilled to hear that you had a wonderful stay at our hotel! We hope to welcome you back soon for another fantastic experience.

8/10 Good

Sherana

Stayed 1 night in Mar 2024
Response from Manager on 2024/4/23
Hello Sherana, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Mar 2024
Response from Manager on 2024/4/2
Hello Clyde,We appreciate your feedback on our convenient location. We always strive to offer a prime spot for our guests to enjoy. If you have any further comments or concerns, we encourage you to reach out to our management team directly. Thank you for choosing to stay with us.

10/10 Excellent

Catherine

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay. The staff was terrific and picked us up at the airport at 11pm. Setting up the ride was very easy and Bernadette was incredibly helpful and kind. They also gave my husband a ride to pick up the rental car from the airport the next morning. The room was very clean and spacious. We could not have asked for a better stay and plan to come back the night before our trip home. Thank you!
Stayed 1 night in Mar 2024
Response from Manager on 2024/4/2
Hello Catherine,We are delighted to hear that you had an excellent stay and that our staff provided exceptional service. It's great to know that Bernadette was helpful and that our airport transfer services met your needs. We work hard to ensure clean, spacious rooms for our guests, and we look forward to welcoming you back before your next journey. Thank you for your kind words!

10/10 Excellent

Justin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/31
Hello Justin,We are delighted to hear that you had an enjoyable stay with us. We appreciate your feedback and hope to welcome you back soon for another fantastic experience.

8/10 Good

Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I did not like was the bathroom. No curtain in the shower, water pressure was poor, so even running full blast on hot, I was still cold. Other than that beautiful property
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/29
Hello Thomas,We appreciate your feedback on our property and are glad you found it beautiful. We encourage guests to reach out to us directly with any concerns during their stay so we can address them promptly. Thank you for staying with us.

10/10 Excellent

Allyson

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/29
Hello Allyson,Thank you for choosing to stay with us! We are thrilled to hear you had a wonderful experience during your time at our hotel. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Jon, Littleton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, helpful, welcoming, personable!
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/27
Hello Jon,We're thrilled to hear you enjoyed the friendly service provided by our staff during your stay. Your kind words mean a lot to us and we appreciate your feedback. Your satisfaction is our top priority and we hope to welcome you back soon for another great experience!

10/10 Excellent

Ramia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Security was on POINT!
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/27
Hello Ramia,We are delighted to hear that you appreciated our commitment to safety and security during your stay. We strive to provide a secure environment for all our guests to enjoy a peaceful experience. Thank you for acknowledging our efforts in this regard. Your feedback is valued as we continually work to maintain a safe and comfortable atmosphere for all.

10/10 Excellent

mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/27
Hello mark,We appreciate your kind words about our staff and their service. Guest satisfaction is our top priority and we are delighted to hear that our team made your stay enjoyable. If you have any further feedback or suggestions, please don't hesitate to reach out to our management team.

10/10 Excellent

Tiffany, Mesa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped here on a late leg of our 5-states-in-5-days road trip, after walking out of another hotel in Albuquerque because it was so gross. We took o e look at the lobby and breathed a sigh of relief… it was beautiful! We were greeted warmly by friendly front desk staff who even gave great dinner suggestions! Our family of four is so comfortable tonight!
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/22
Hello Tiffany,We're thrilled to hear you had a positive experience at our hotel and that our lobby made a great first impression. Our team takes pride in providing friendly and helpful service to all our guests. It's wonderful to know that your family found comfort during your stay with us. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Wanhong, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. People are very nice too.
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/22
Hello Wanhong,We are delighted to hear that you found our hotel clean and quiet during your stay. Our team takes pride in providing exceptional service to all our guests. Your kind words will be shared with the staff as motivation to continue exceeding expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Raelene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Jan 2024
Response from Manager on 2024/3/16
Hello Raelene,We're sorry to hear you didn't fully enjoy your stay. Your feedback is valuable to us, and we'll share it with the team for future improvements. Thank you for taking the time to share your thoughts.

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Monique greeted us at the front desk and was so nice and helpful. Our room was so clean, it smelled clean, the linens also smelled freshly laundered which was great.I will say the shampoo/conditioner is NOT curly hair friendly, but that doesnt change my opinion of the property/stay. The view was beautiful, it was conveniently located right off the highway and was easy to get to. The parking lot is extremely well lit which was also a plus!! Definitely recommend this property!
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/14
Hello Valerie, We are delighted to hear that you enjoyed your stay with us and that Monique provided excellent service. We appreciate your compliments on our cleanliness and convenient location. We appreciate your feedback on the shampoo/conditioner and will share it with our team. Thank you for recommending our property, we hope to welcome you back soon.

10/10 Excellent

Mary, Henderson

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, spacious rooms. Friendly and helpful staff.
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/14
Hello Mary,We are delighted to hear that you enjoyed our clean and spacious accommodations as well as the service provided by our friendly staff. If you have any further feedback or questions, please feel free to contact our management team directly.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/14
Hello Samuel,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick and easy. Nice hotel room and comfortable bed. Seemed safe and quiet.
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/9
Hello Greg,We are delighted to hear that you had a pleasant check-in experience, enjoyed the room, and had a comfortable stay in a safe and quiet environment. Your feedback is greatly appreciated as we strive to provide a positive experience for all our guests.