Verified
8/10 Good
john
2026/2/26
Liked: Cleanliness, amenities
john
Stayed 1 night in Feb 2026
Tru By Hilton Albany Crossgates Mall
2.5 star property
Travelers gather around the welcoming lobby fireplace at this Albany hotel, where billiards games and fitness activities create a social atmosphere for guests
Choose dates to view prices
Photo gallery for Tru By Hilton Albany Crossgates Mall
Tru By Hilton Albany Crossgates Mall offers comfort and activity in vibrant common areas. Guests enjoy complimentary breakfast, an indoor pool, and a fitness center. The property provides WiFi throughout, and the friendly staff consistently receives positive feedback.
Reviews
8.68.6 out of 10
Excellent
Popular amenities
- Pool
- Parking included
- Free WiFi
- Air conditioning
The current price is NT$3,122
NT$3,122
NT$3,574 total
includes taxes & fees
Apr 12 - Apr 13
Room options
Check availability for these dates
Available filters for rooms
Showing 18 of 18 rooms
View all photos for Room, 1 King Bed
Room, 1 King Bed
9.29.2 out of 10
Wonderful
30 reviews
(30 reviews)
- 231 sq ft
- Sleeps 2
- 1 King Bed
View all photos for Room, 2 Queen Beds
Room, 2 Queen Beds
9.49.4 out of 10
Exceptional
37 reviews
(37 reviews)
- Sleeps 4
- 2 Queen Beds
View all photos for Room, 1 King Bed, Accessible, Bathtub
Room, 1 King Bed, Accessible, Bathtub
10.010.0 out of 10
Exceptional
1 review
(1 review)
- 231 sq ft
- Sleeps 2
- 1 King Bed
View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing)
Room, 1 King Bed, Accessible, Bathtub (Hearing)
8.08.0 out of 10
Very good
1 review
(1 review)
- 369 sq ft
- Sleeps 2
- 1 King Bed
View all photos for Room, 1 King Bed, Accessible (Hearing)
Room, 1 King Bed, Accessible (Hearing)
9.69.6 out of 10
Exceptional
7 reviews
(7 reviews)
- 231 sq ft
- Sleeps 2
- 1 King Bed
View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)
Room, 2 Queen Beds, Accessible (Roll-In Shower)
10.010.0 out of 10
Exceptional
2 reviews
(2 reviews)
- 399 sq ft
- Sleeps 4
- 2 Queen Beds
View all photos for Room, 2 Queen Beds, Accessible (Hearing)
Room, 2 Queen Beds, Accessible (Hearing)
8.48.4 out of 10
Very good
7 reviews
(7 reviews)
- 399 sq ft
- Sleeps 4
- 2 Queen Beds
King Studio Suite-Hearing Accessible-Non-Smoking
- Sleeps 4
Studio with 2 Queen Beds-Non-Smoking
- Sleeps 6
One Bedroom Suite with 2 Queen Beds-Non-Smoking
- Sleeps 6
View all photos for King Suite-Hearing Accessible-Non-Smoking
King Suite-Hearing Accessible-Non-Smoking
- Sleeps 4
Suite With 2 Queen Beds-Hearing Accessible-Non Smoking
- Sleeps 6
Suite With 2 Queen Beds And Bathtub-Mobility Accessible Non-Smoking
- Sleeps 6
View all photos for 1 King Mobilty/Hearing Access Tub Suite Nosmk
1 King Mobilty/Hearing Access Tub Suite Nosmk
- Sleeps 5
One-Bedroom King Suite-Non-Smoking
- Sleeps 4
1 King Accessible Bathtub Studio Suite Nosmok
- Sleeps 4
One-Bedroom King Suite with Roll-in Shower
- Sleeps 4
King Studio Suite-Non-Smoking
- Sleeps 4
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About the neighborhood
Located in Albany, Tru By Hilton Albany Crossgates Mall is connected to a shopping center. Travelers who have shopping on the agenda can visit Crossgates Mall and Colonie Center Mall. Cultural Education Center and The Egg are also worth visiting. Enjoy the great outdoors with mountain biking, horse riding, and hiking/biking trails, or hop on a bike rental nearby and explore all the area has to offer. Visit our Albany travel guide
1651 Western Avenue, Albany, NY, 12203
What's nearby
University at Albany4 min drive - 2.9 km- Crossgates Mall3 min walk - 0.3 km
- Regal Crossgates8 min walk - 0.7 km
- Albany NanoTech Complex4 min drive - 3.9 km
- Broadview Center5 min drive - 3.3 km
Getting around
- Albany International Airport Station9 min drive
- Albany Intl. Airport (ALB)9 min drive
Restaurants
- Dunkin'3 min drive
- Dave & Buster's7 min walk
- Starbucks6 min walk
- McDonald's3 min drive
- Maggie McFly’s6 min walk
About this property
Tru By Hilton Albany Crossgates Mall
Hotel near Crossgates Mall
You can look forward to a free breakfast buffet, a free manager's reception, and dry cleaning/laundry services at Tru By Hilton Albany Crossgates Mall. Free in-room WiFi is available to all guests, along with a fireplace in the lobby and a gym.
Other perks include:
- An indoor pool
- Free self parking
- Express check-out, a water dispenser, and coffee/tea in the lobby
- A TV in the lobby, a billiards/pool table, and luggage storage
- Guest reviews give top marks for the helpful staff
Room features
All 96 rooms boast comforts such as premium bedding and air conditioning, as well as perks like free WiFi.
More amenities include:
- Recycling and LED light bulbs
- Bathrooms with eco-friendly toiletries and tubs or showers
- Smart TVs with premium channels
- Microwaves, free infant beds, and heating
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Property amenities
Internet
- Available in all rooms: Free WiFi and wired internet
- Available in some public areas: Free WiFi and wired internet
Parking and transportation
- Free self parking on site
- Wheelchair-accessible parking and van parking available
Food and drink
- Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
- Coffee and tea in common areas
- Free manager's reception (select days)
- Snack bar/deli
Things to do
- Billiards/pool table
- Gym
- Indoor pool
- TV in common areas
Family friendly
- In-room crib
- In-room microwave
- Laundry facilities
- Snack bar/deli
Conveniences
- 24-hour front desk
- Laundry facilities
- Luggage storage
- Shared microwave
- Vending machine
- Water dispenser
Guest services
- Dry cleaning/laundry service
- Housekeeping (on request)
Business services
- 24-hour business center
- Computer station
- Meeting rooms
Outdoors
- Barbecue grill
- Outdoor furniture
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- 6 accessible parking spaces
- Elevator (42 inch wide door)
- Phone accessibility kit
- Stair-free path to entrance
- Well-lit path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible business center
- Wheelchair-accessible gym
- Wheelchair-accessible parking
- Wheelchair-accessible path to elevator
- Wheelchair-accessible pool
- Wheelchair-accessible restaurant
- Wheelchair-accessible van parking
More
- 5 floors
- Banquet hall
- Built in 2018
- Fireplace in lobby
- Smoking not allowed
Room amenities
Bedroom
- Blackout drapes
- Free crib
- Premium bedding
Bathroom
- Bathtub or shower
- Hair dryer
- Private bathroom
- Toothbrush and toothpaste (on request)
- Towels provided
Entertainment
- Smart TV with premium digital channels
Food and drink
- Microwave
More
- Air conditioning (climate-controlled)
- Eco-friendly toiletries
- Free local calls
- Heating (climate-controlled)
- Iron/ironing board
- LED lighting
- Phone
- Recycling
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21
Check-out
Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Breakage deposit: USD 150 per stay
We have included all charges provided to us by the property.
Optional extras
- Pet fee: USD 75 per accommodation, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
We should mention
Pool access available from 7:00 AM to 11:00 PM
Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Tru Hilton Albany Crossgates Mall Hotel
Tru Hilton Crossgates Mall Hotel
Tru Hilton Albany Crossgates Mall
Tru Hilton Crossgates Mall
Tru By Hilton Albany Crossgates Mall Hotel
Tru By Hilton Albany Crossgates Mall Albany
Tru By Hilton Albany Crossgates Mall Hotel Albany
Frequently asked questions
Does Tru By Hilton Albany Crossgates Mall have a pool?
Yes, this property has an indoor pool. Pool access is from 7:00 AM–11:00 PM.
How much does it cost to stay at Tru By Hilton Albany Crossgates Mall?
As of 2026/3/26, prices found for a 1-night stay for 2 adults at Tru By Hilton Albany Crossgates Mall on 2026/4/12 start from NT$3,122, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Tru By Hilton Albany Crossgates Mall pet-friendly?
Yes, this hotel allows cats and dogs (limit 2 total). There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.
How much is parking?
Self parking is free at this property.
What time is check-in at Tru By Hilton Albany Crossgates Mall?
Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.
What time is check-out at Tru By Hilton Albany Crossgates Mall?
Check-out is at noon.
Where is Tru By Hilton Albany Crossgates Mall located?
Situated near the airport, this hotel is within a 15-minute walk of Crossgates Mall and Regal Crossgates. Albany NanoTech Complex and University at Albany are also within 3 mi (5 km).
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Reviews
Tru By Hilton Albany Crossgates Mall Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0
Cleanliness
8.8
Location
9.0
Staff & service
9.0
Property conditions & facilities
Rating 10 - Excellent. 563 out of 1000 reviews
10 - Excellent
563
Rating 8 - Good. 246 out of 1000 reviews
8 - Good
246
Rating 6 - Okay. 99 out of 1000 reviews
6 - Okay
99
Rating 4 - Poor. 45 out of 1000 reviews
4 - Poor
45
Rating 2 - Terrible. 47 out of 1000 reviews
2 - Terrible
47
Reviews
Verified
10/10 Excellent
Trimala
2026/2/8
Liked: Cleanliness, amenities, property conditions & facilities
Room was good. Staff was very nice
Trimala
Stayed 2 nights in Jan 2026
Verified
6/10 Okay
Charlotte
2026/1/19
Liked: Staff & service, amenities, property conditions & facilities
I had to clean the bathroom of hairs when I first arrived, and there was zero housekeeping in four days. This was not ok.
Breakfast and the staff were fab, and the room otherwise clean…
Charlotte
Stayed 4 nights in Dec 2025
Verified
10/10 Excellent
Neil
2026/1/7
Liked: Cleanliness, amenities, property conditions & facilities
Very clean room. Helpful staff.
Neil
Stayed 1 night in Jan 2026
Verified
6/10 Okay
Caroline
2026/1/5
Liked: Cleanliness, amenities, property conditions & facilities
Le check-in / out cest bien passe. Rapide. Le dejeuner etait correct sans plus. Les oeufs étaient un peu trop liquide et les crepes pas assez cuites. Mais c'est mon opinion. La chambre tres propre, lit confortable, mais les bouteilles dans la douche de savon et shampooing etaient vides.
Caroline
Stayed 1 night in Jan 2026
Verified
10/10 Excellent
Mike
2026/1/1
Liked: Cleanliness, amenities, property conditions & facilities
Great facilities, helpful staff.
Mike
Stayed 2 nights in Dec 2025
Verified
10/10 Excellent
ian
2025/12/31
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with comfortable beds and breakfast included.
ian
Stayed 1 night in Dec 2025
Verified
10/10 Excellent
Misty M
2025/12/29
Liked: Cleanliness, amenities, property conditions & facilities
Unfortunately due to an ice storm I was not able to make the hour long drive home I booked the Tru Hotel here on Expedia and it was clean, quiet, the staff was super helpful and compassionate.
Misty M
Stayed 1 night in Dec 2025
Verified
10/10 Excellent
Stephen
2025/12/17
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stephen
Stayed 1 night in Dec 2025
Verified
8/10 Good
Edward
2025/12/4
Liked: Cleanliness, property conditions & facilities
It was a nice hotel. Unfortunately; I was there during a big snowstorm. The hotel was booked solid. I was only able to get a handicap room. The H/C room was next to a mechanical room. Something was going on and I heard banging at 2 in the morning. The room did it's job.
Edward
Stayed 2 nights in Dec 2025
Verified
4/10 Poor
Marlene
2025/12/2
Liked: Staff & service, amenities
Disliked: Cleanliness
There was hair in the sink. The electric shade remote did not work and there were stink bugs (2) in the bathroom.
Marlene
Stayed 1 night in Dec 2025
Verified
8/10 Good
Frederick
2025/11/29
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Sheets didn't fit the bed, perfunctory cleaning during our stay and breakfast is like military food. Very nice staff.
Frederick
Stayed 3 nights in Nov 2025
Verified
10/10 Excellent
Jennifer A
2025/11/21
Liked: Cleanliness, staff & service, amenities
Very clean, quiet, and convenient to the Thruway and shopping. Staff was very courteous and helpful.
Jennifer A
Stayed 1 night in Nov 2025
Verified
8/10 Good
Glendon
2025/11/16
Liked: Cleanliness, staff & service, amenities
Clean room
Glendon
Stayed 2 nights in Nov 2025
Verified
10/10 Excellent
Jennifer
2025/11/14
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Jennifer
Stayed 3 nights in Nov 2025
Verified
10/10 Excellent
Donna
2025/11/12
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this is a new hotel… So clean… No rugs in the rooms which I so appreciate… Dog friendly! Even more important that there’s no rugs in the rooms… Everything clean and streamlined! Free breakfast lots of great choices delicious coffee
Donna
Stayed 1 night in Nov 2025
Verified
10/10 Excellent
Jennifer
2025/10/29
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, clean and modern hotel. Beautiful room.
Jennifer
Stayed 1 night in Oct 2025
Verified
10/10 Excellent
Fred
2025/10/27
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, prompt.
Fred
Stayed 3 nights in Oct 2025
Verified
10/10 Excellent
Mohamed
2025/10/18
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and they accommodated for my special request
Mohamed
Stayed 1 night in Oct 2025
Verified
8/10 Good
Ilana
2025/10/13
Liked: Cleanliness, staff & service
Excellent: beds, fitness room room
Ilana
Stayed 3 nights in Oct 2025
Verified
10/10 Excellent
candis
2025/10/12
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and sweet. Room was great, beds were super comfy. Great breakfast
candis
Stayed 1 night in Oct 2025
Verified
10/10 Excellent
Steven
2025/10/6
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, but construction next door was annoying
Steven
Stayed 2 nights in Oct 2025
Verified
10/10 Excellent
Angela
2025/9/26
Liked: Cleanliness, staff & service, property conditions & facilities
Crossgates Mall is right across the street from the hotel. I would recommend family/friends to stay here.
Angela
Stayed 2 nights in Sep 2025
Verified
10/10 Excellent
Polina
2025/9/17
Liked: Staff & service, property conditions & facilities
Clean room, very friendly staff
Polina
Stayed 1 night in Sep 2025
Verified
6/10 Okay
Jamie
2025/8/22
Liked: Staff & service
Disliked: Cleanliness
Shower and floors in the room were dirty
Jamie
Stayed 1 night in Aug 2025