We read mixed reviews before booking, so we were apprehensive for our stay. We’d emailed about airport transfers ,when we arrived there was no one there, had to sort our own taxi at midnight-complained at the desk, the problem was never resolved.
they gave us the wrong room, we booked a double with a sea view& balcony, the room we were given was nothing like the photos on booking, it was outdated, had 3 single beds, (not much use for me and my husband) was by the busy road, air con didn’t work and half the lights worked, we went back to reception to complain who said they ‘were having problems with rooms tonight’ and to come back at breakfast for an ‘upgrade’. Also the door didn’t lock upon leaving the room, nothing was done about this. It was 1am at this point so we had an awful night sleep in a hot, noisy room. The next morning we were told we could have a ‘superior room’ -when in fact this is what we actually had booked,had to wait until 2pm for the room.
hotel is undergoing construction work-there was hammering/banging/drilling around the pool/in the building all day until 9pm.
Breakfast was good, lots of choice , but dinner was just okay. go outside the hotel for authentic Moroccan food.
The staff at the pool bar were lovely but the cocktails weren’t made correctly.
There is a night club right outside the hotel and depending on where you are in the hotel you can hear this into the night.
there was a sign to say work was 11am -5pm, these times were not stuck to.