Naomi made me give this say an extra star, one person being helpful can change everything. She went out of her way to be friendly and supportive to me and my son, helping us with our queries, greeting him like family making suggestions regarding travel and rushing after us at the bus stop to give us the mobile phone I’d left (accidentally) in the room!! She deserves an accolades and a pay rise.
In other good aspects, the hotel was modern and very clean. The lifeguard on poolside was very friendly with my son. The water meditation was a treat worth indulging in. Beds were actually comfortable, twins with a gap which was perfect for us.
Less good, my email prior to arriving went unanswered, Our check in was very robotic and cold, even annoyed that we had arrived. We were only told housekeeping left at 3pm in relation to my question about the bed configuration. We were told no helpful information (not even when breakfast would be served or where facilities were). I watched Naomi check in another couple and realised the staff are hit and miss; they were welcomed and given information.
The welcome is key. I hope management can recognise the value in feedback is learning and not be defensive as I’ve seen responses in other reviews.
