Pulau Besar 5 Stars Hotels

"5 minute wait at check in before we were even greeted Ants in bathroom No one told us there was a secret hidden curtain that could blockout the morning sun so we slept without curtains and were forced to wake up at 7am. Pillows hard as hell. Staff very aggressive when confronted with issues"

"This hotel was very disappointing. The executive lounge doesn’t serve any alcohol at all and the advertised refreshments were really poor, just a choice of a sandwich and pineapple juice from a large urn. The breakfast experience was dreadful so we only went the one time. The dining area was very dirty, the food was of poor quality and choice. The swimming pool had no loungers or chairs so there was nowhere to put your belongings if you did use the pool. The staff were just ok. Really wouldn’t recommend this hotel"

"Everything is excellent except for the parking and check in on the 12th floor."

"Generally it’s good in terms of amenities and location. but if you prefer a quiet room, make sure to ask for non connecting room. Somehow we were assigned connecting room though we had a baby with us. Baby court was requested but was forgotten. Hopefully they can improve to be more aware on each guest needs."

"Room very good & clean. EXCEPT receptionist were not professionals enough.. they were impolite to us. "

"Everything was great except that I had to go the the reception 4 times during the stay as key card wasn’t working. Very frustrating in inconvenient "