Phu Quoc Island 5 Stars Hotels

"Spa was very good, staff very friendly. Amazing hotel "

"Overall good stay. I think the hotel needs to "

"The pool was great, shallow and therefore very warm, but due to the design lots of areas to get away from people and seperate kids pool area. The rooms were comfy and bathrooms pretty clean. Sweeping behind the doors is something all hotels should check as there were long black hairs behind the door which was not very pleasant. The breakfast buffet has a very large selection, food is pre cooked so things like eggs or bacon or hash browns lose freshness unless you wait for a fresh batch. But selection very good. Improvements I would suggest would be to allow pool bar/ laundry etc to be charged to your room. Paying for everything cash or card as you go is annoying as who wants to have cash or card on them by the pool? The other thing was checkout and the bus to airport. The checkout guy told me to wait ten minutes whilst housekeeping checked the room. I told him I would sit and wait in corner of the lobby. He never came back. 40 mins later I tried to get on the bus and told I needed to checkout. I went back to desk, guy apologises for forgetting and another guy tells me I can now get on the bus. I walk back to the bus. The bus guy says I need a ticket from housekeeping. I go back to the front desk, the desk guys says no just get on the bus! In the end I had to get bus guy to reluctantly come with me to the desk so they could talk to each other - and eventually I was let on the bus! Things like this really should not happen! But little gripe for an overall pleasant stay."

"Great hotel with the most incredible staff"

"Good food variety. Kids friendly. Great location , close to theme park and zoo and other activities. "

"There are two things we particularly like about this resort. First, there are two swimming pools, which give guests good options for relaxing. We especially enjoyed the villa section, with its small tree-lined paths where we took a walk every day. The breakfast offers a good variety, and the seating area provides plenty of comfortable options. We dined at the seafood restaurant three times and really enjoyed it. The staff are very friendly and helpful throughout the resort. If we come back next time, we will probably book a bigger room. One thing that could be improved is the Wi-Fi, as it was quite slow in our room and in the dining area."

"Zero service, bad food, tired rooms. Looks like hotel is catering to mass tourism package tours from Russia and China and makes no effort to provide any service or train personnel. English is almost non existent, except front desk. Staff untrained, unmotivated and try avoid contacts with guests. Ordering wine at dinner requires significant effort. Several calls to pick up laundry, and a few more to get it back. Limited alacarte menu. The buffet dinner was pretty bad both times we went there. On a positive side - great swimming pool and spa / gym facilities, but that’s it. Did I mention that during 7 days we were able to get beach lounger only once as most are occupied after 9am? Making people sign every bill twice is just another example of poor beaurocratic policies - mind you, they take your photo on check in for breakfast / dinner buffet, but for everything else you must sign twice and they often insist on closing the bill right away - the management clearly do not trust personnel to keep track of people eating / drinking to have single check in the end of the meal."

"Great"

"The staff, specially Art from guest relations who ensured my stay was as comfortable as possible, making it memorable and stress free, informing me of all that was going on, changing and booking my day needs and desires. Small issues with the room but promptly fixed. Although the beds are spacious and somewhat comfortable, personally I’d rather have a mattress with memory foam topper, as opposed to a cotton/polyester one as this provides little support. But no option for that, a small improvement there maybe required for people who have memory foam mattresses at home and were on a long stay like myself. Facilities are well looked after and clean, beach is lovely specially if you’re on the end of it, free from all the other people on the beach. Privacy is important on all my stays so I didn’t feel like this was an issue. Breakfast buffet was very good and catered for all cultures! Overall a very pleasant 8 days, a small improvement on the bed would take it to the next level for me, but would return and recommend!"