Pacific West 5 Stars Hotels

"The room is cleaned well, especially the shower but the amenities are tired, the connection for the HDMI etc built in for the tv doesn’t work, there are no slippers or robes (considering this meant to be a 5 star hotel this isn’t crazy demanding) and the don’t have plates, cutlery etc in the room nor do they change your one mug, the cleaners will wash it in your sink. The biggest room issue though is the noise cancelling. To the street (very busy) it’s good. Internal to the hotel it’s terrible, you hear the corridor and the rooms next door unacceptably clearly to the point it does wake you up. There are quiet floors although I found out about this too late, maybe this is better and worth asking for if you’re noise sensitive (or to be honest in general). The breakfast is very good though, there is a wide and changing selection and the quality is very good for the volume of people, literally hundreds eating at the same time - it’s a big hotel. The lifts can be a problem, there are 3 for the hotel (others for the residences) and it can take a while for the to come and they can be full when they do. Especially around peak times of breakfast etc. "

"5star for sure !!"

"Overall, the property and staff were amazing, friendly, attentive, and always willing to help. The grounds & hotel were beautiful and well-kept, and we especially enjoyed the live entertainment each night. However, some parts of the stay didn’t meet expectations. The excursions and activities booked through the property were quite expensive, and we didn’t feel they matched the value for what we paid. A recurring issue during our stay was the in-room TV, it displayed another guest’s name and room number. Despite visiting the front desk multiple times and having maintenance come by, the issue was never resolved. This was concerning since the TV shows billing details and messages. Restaurant options were limited, and while the food was delicious, portions were small and meals pricey, often around $75 or more for two without alcohol. Most staff members spoke limited English, so communication could be tricky at times. Washcloths weren’t provided automatically, we had to request them. The pool closes when the sun sets and reopens only after morning cleaning, so swimming hours are limited. Be sure to use the mosquito wipes provided, those little things are sneaky and persistent! If you’re not fluent in Spanish, I wouldn’t recommend driving, most road signs & directions are all in Spanish, and driving customs differ from the U.S. Despite the hiccups, the service, scenery, and local charm made the trip memorable especially seeing traffic stop completely to let a sloth cross the road!"

"The BEST!"

"Fantastic pool. Great food, I'd recommend the fish and chips. Best I've ever had. Great bar. Friendly staff. "