OST - South Union 4 Stars Hotels

"All people that I met were friendly. Room was bright and fresh. "

"My friend and I were underwhelmed with the hotel although Spencer at the check-in counter was very pleasant and helpful. The pool which was the primary highlight of the trip but swimming at night was not a good experience. The water was so cold. You would think for a luxury hotel with a luxury price, the very least, the pool could have been a little heated."

"Everything was so nice, clean and very vintage. Would definitely stay there again."

"I experienced poor service and didn't met my expectation level"

"Hallways in upper floors need some updating. Fee to self park is pretty pricey."

"The first day the housekeeping did not clean the room and then she did not put the floor mat in the bathroom ,I was about to fall because there was no floor mat."

"The room was not cleaned, I had to request towels as were not returned. The room is ok, need some painting and an extractor at the bathroom. The parking is 10$ a night, just because ..... "

"Nice "

"The rooms are clean for the most part , I wouldn’t say they’re paying attention to every little detail. There was hair through out our restroom, and a stained bed skirt."