Hanalei 4 Stars Hotels

"This was our first time staying on the east shore and it was a great experience overall. Service was good but the building and amenities could use some updating. We stayed for a week over the thanksgiving holiday in a king suite with ocean views and the location was a great bouncing off point for daily activities. The staff are super friendly, helpful, and sweet. They made our stay welcoming and seemed on top of everything. We went to the pool every day and ate at a couple of the restaurants on site. Moa Moa was better than the Crooked Surf IMHO and we only ate there out of convenience. I much prefer dining off site at one of the local restaurants. My (and my husband agrees) biggest complaints for our stay were 1. AC unit was super loud and the thermostat didn’t seem to work properly. If we left it on overnight, it would wake us up every time the fan turned on and we’d be freezing. We tried turning off the AC and enjoying the ocean breeze but then I’d get too hot. We ended up leaving one door partially open with the AC unit on and thankfully the sound of the waves mostly drowned out the loud AC. 2. the bed and pillows were uncomfortable. The bed felt a bit lumpy and too soft for my preference. The pillow filling redistributed unevenly every night and wasn’t the most comfortable. I think most people wouldn’t notice if you’re only staying a couple of nights but we stayed for a week and were very excited for our own bed by the end of the trip. "

"Only stayed 1 night so having the 20% off spa wasn’t useful. Free breakfast or discount at Starbucks would have been more appealing. "

"Amazing beach, resort and staff. Recommend highly."

"The staff was great especially my room attendant Elsie who went above and beyond to make my birthday there special as well as kept the room clean and provided amenities that made me comfortable while staying there. Besides the cleanliness I loved the ocean view right from the lanai! "

"Yes to both! Beautiful location! Like the free parking. My room had a lovely location in resort😄"

"Friendly staff. Beautiful property. We had another wonderful stay. Sure wish you'd reopen the pool bar. It was a lovely place to eat and drink when it was open. "