West Wight 3 Stars Hotels

"Room was spacious and staff were very friendly and helpful. Nice breakfast "

"I asked in advance of my visit if there could be gluten free bread for breakfast (I had pre-booked breakfasts). On the Wednesday the person who greeted me (did not see her Thursday) could not have been more accommodating - she was an excellent representative of the hotel. Breakfast both days was very good and I varied what I ate. Because I got lost on my way back one evening I called in at a pub and had an evening meal there. I was going to eat in the hotel but had no chance. The hotel is far larger than it seems from the front. There were ongoing works in the stairwells which is why I didn't give it a 5 star for decor, but there are signs all over explaining this. I really liked the central compass area, the library the restaurant area all the nods to the maritime themes. I had expected to use the pool but was too late or too tired. The hotel is installing an access ramp. A person in a wheelchair at pavement level asked me as I exited to inform reception to 'let her in'. There is currently some sort of access and I think this woman was local, but a ramp will be an improvement. I slept well, enjoyed the room, used free toiletries and made use of the tea/coffee station, hairdryer and tv. I spent the majority of my time in Portsmouth in the Dockyards so the location was perfect. My only grouch was the disappearance of my cheap plastic shoehorn, shich I brought to help me, was of virtually no £value but I spent about 45 minutes turning everything upside down"

"The heating in our room never really delivered. Staff were lovely - super friendly, helpful and cheerfull"

"Staff were incredibly helpful and friendly, and it's a nice hotel but far too warm to sleep. The first room I was given was 25 degrees when I opened the door. The staff helpfully moved me to a room on the other side which was cooler, but I struggled to sleep later as the temperature hovered around 21-22 degrees. The air conditioning is apparently 'centrally controlled' and just did not blow cool air at all."

"I booked a two-night stay, arriving on the 20th, with check-in scheduled for 4:00 pm. I have been a loyal customer of this hotel for many years, dating back to its time under the Hallmark brand and later the Menzies Hotel Group, and I continued to stay regularly until the COVID period, and one visit prior to this since, I do understand covid change their hospitality business but noting should have effected general running and courtesy On this occasion, I booked through Hotels.com as it was an affordable short break. This stay was particularly important to me, as it was intended to give me the chance to get out of the house and gently improve my mobility following recent knee surgery. After a long period of recovery, this short break meant a great deal to me both physically and mentally. Given my long-standing history with the hotel and the personal circumstances surrounding this visit, I felt it was important to share this context with you. When my partner and I arrived at approximately 3:50 pm, we entered the hotel before unloading our luggage, as we noticed that the car park was now managed by a private parking company. This was £20.00 per night which of course we paid without hesitance on line even though The hotel appeared completely empty, and our vehicle was the only one in the car park. As we approached the building, everything gave the impression of being neglected and unwelcoming. i would like to send you full details of this horrendious experience"

"We didn't use the Spa which I am sure is lovely, its an additional cost and we didn't have time. The lobby is also ok, its the rooms! The bed was comfy but the bath, shower attachment and shower curtain were from the 1970's as was the furniture in the room - minimal toiletries - 2 mini shampoo bottles! A spa hotel is the implication, but it certainly not that !"